Compaq Pro 6305 Maintenance and Service Guide Pro 6305 Microtower Business PC - Page 192

Solving Software Problems

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Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A "cookie" is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows 7: 1. Select Start > Control Panel. 2. Click Internet Options. 3. In the Browsing history section on the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Windows 8: 1. From the Start screen, type c, and then select Control Panel from the list of applications.. 2. Click Internet Options. 3. In the Browsing history section on the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Cannot automatically launch Internet programs. Cause You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the desired program. Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. 182 Chapter 8 Troubleshooting Without Diagnostics

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Unable to connect to the Internet.
Cause
Solution
IP address is not configured properly.
Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser remember
some specific information that the Web server can later
retrieve.)
Windows 7:
1.
Select
Start
>
Control Panel
.
2.
Click
Internet Options
.
3.
In the
Browsing history
section on the
General
tab,
click the
Delete
button.
4.
Select the
Cookies
check box and click the
Delete
button.
Windows 8:
1.
From the Start screen, type
c
, and then select
Control
Panel
from the list of applications..
2.
Click
Internet Options
.
3.
In the
Browsing history
section on the
General
tab,
click the
Delete
button.
4.
Select the
Cookies
check box and click the
Delete
button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system, check
to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
182
Chapter 8
Troubleshooting Without Diagnostics