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HP Officejet X500 Officejet Pro X476 and X576 - User Guide - Page 244

Clear jams in Tray 2, Close Tray 2.

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Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. 228 Chapter 14 Solve problems ENWW

Section	Page
Product basics	17
Product overview	18
HP Officejet Pro X476 MFP Series models	18
HP Officejet Pro X576 MFP Series models	19
Environmental features	20
Accessibility features	20
Product views	21
Front view	21
Back view	22
Interface ports	23
Serial number and model number location	24
Control panel layout	25
Buttons on the Home screen	26
Control panel help system	28
Control panel menus	29
Copy menu	30
Fax menus	32
Scan menus	33
Apps	34
Plug and Print	34
Setup Menu	34
Fax Setup menu	35
Network Setup menu	38
HP Digital Solutions Setup menu	40
Device Setup menu	40
Tools menu	45
Print Reports menu	46
Connect the product	47
Connect the product using a USB cable	48
CD installation	48
Connect the product to a network	49
Supported network protocols	49
Install the product on a wired network	49
Obtain the IP address	49
Install the software	50
Configure IP network settings	50
View or change network settings	50
Set or change the product password	51
Manually configure IPv4 TCP/IP parameters from the control panel	51
Link speed and duplex settings	52
HP ePrint	52
Install the product on a wireless network (wireless models only)	53
Connect the product to a wireless network using the Wireless Setup Wizard	53
Connect the product to a wireless network using WPS	54
Install the software for a wireless product currently on the network	54
Manually connect the product to a wireless network	54
Use the product with Windows	57
Supported operating systems and printer drivers for Windows	58
Select the correct printer driver for Windows	58
HP Universal Print Driver (UPD)	60
UPD installation modes	60
Change print job settings for Windows	61
Priority for print settings	61
Change the settings for all print jobs until the software program is closed	61
Change the default settings for all print jobs	61
Change the product configuration settings	62
Remove the printer driver from Windows	63
Supported utilities for Windows	64
Other Windows components and utilities	64
Use the product with Mac	65
Supported operating systems and printer drivers for Mac	66
Software for Mac computers	67
HP Utility for Mac	67
Open the HP Utility	67
HP Utility features	67
Priority for print settings for Mac	68
Change printer-driver settings for Mac	69
Change the settings for all print jobs until the software program is closed	69
Change the default settings for all print jobs	69
Change the product configuration settings	69
Remove the printer driver from Mac operating systems	70
Supported utilities for Mac	71
HP Embedded Web Server	71
Fax with Mac	72
Scan with Mac	73
Use the HP Scan software to scan images to a Mac computer.	73
Scan using Apple Preview and Image Capture applications (Mac OS X v10.6 and later)	73
Solve problems with Mac	75
Paper and print media	77
Understand paper use	78
Change the printer driver to match the paper type and size in Windows	80
Supported paper sizes	81
Supported paper types and tray capacity	84
Load paper trays	86
Load Tray 1 (multi-purpose tray on left side of the product)	86
Load Tray 2 or optional Tray 3	87
Load the document feeder	88
Configure trays	90
Ink cartridges	91
Ink cartridge information	91
Supplies views	93
Ink cartridge view	93
Manage ink cartridges	94
Change settings for ink cartridges	94
Print when an ink cartridge is at estimated end of life	94
Modify the Low on Ink Warning Level settings from the control panel	94
Print with General Office mode	94
Store and recycle supplies	95
Recycle supplies	95
Ink cartridge storage	95
HP policy on non-HP ink cartridges	95
HP anticounterfeit website	95
Replacement instructions	96
Replace the ink cartridges	96
Solve issues with supplies	99
Check the ink cartridges	99
Refilled or remanufactured ink cartridges	99
Interpret the Print Quality Page	99
Interpret control panel messages for supplies	101
Use SETUP cartridges	101
Do not use SETUP cartridges	101
<Color>Cartridge Low	101
<Color>Cartridge Very Low	101
Counterfeit or used <color> cartridge installed	101
Genuine HP supply installed	102
Incompatible <color>	102
Install [color] cartridge	102
Non-HP ink cartridges installed	102
Out of Ink <Color>	102
Used [color] installed	103
Print	105
Print tasks (Windows)	106
Open the printer driver with Windows	106
Get help for any printing option with Windows	106
Change the number of print copies with Windows	107
Save custom print settings for reuse with Windows	107
Use a printing shortcut with Windows	107
Create printing shortcuts	108
Improve print quality with Windows	110
Select the page size with Windows	110
Select a custom page size with Windows	111
Select the paper type with Windows	111
Select the paper tray with Windows	111
Print on both sides (duplex) with Windows	112
Automatically print on both sides with Windows	112
Print multiple pages per sheet with Windows	113
Select page orientation with Windows	115
Set Advanced color options with Windows	116
Print tasks (Mac)	117
Create and use printing presets with Mac	117
Print a cover page with Mac	117
Print multiple pages on one sheet of paper with Mac	118
Print on both sides of the page (duplex printing) with Mac	118
Set the color options with Mac	118
Additional print tasks (Windows)	120
Cancel a print job with Windows	120
Print colored text as black (grayscale) with Windows	120
Print on special paper or labels with Windows	120
Print the first or last page on different paper with Windows	122
Scale a document to fit page size with Windows	125
Add a watermark to a document with Windows	126
Create a booklet with Windows	127
Additional print tasks (Mac OS X)	129
Cancel a print job with Mac	129
Change the paper size and type with Mac	129
Resize documents or print on a custom paper size with Mac	129
Use watermarks with Mac	129
Use HP ePrint	131
Use the HP ePrint Mobile Driver	132
AirPrint	133
Connect the printer with HP Wireless Direct	134
Connect and print from a WiFi capable mobile device	134
Connect and print from a WiFi capable computer over a wireless router and Wireless Direct	135
Connect and print from a WiFi capable computer over Wireless Direct only	135
Change from printing over USB to a Wireless Direct connection	136
Plug and Print USB Drive printing	137
Color	139
Adjust color	140
Change the color theme for a print job	140
Change the color options	141
Use the HP EasyColor option	143
Match colors to your computer screen	144
Print fade- and water-resistant prints	145
Copy	147
Use copy functions	148
Copy	148
Multiple copies	148
Copy a multiple-page original	149
Copy identification cards	150
Cancel a copy job	151
Reduce or enlarge a copy	151
Collate a copy job	152
Copy settings	153
Check the scanner glass for dirt and smudges	153
Adjust the lightness or darkness for copies	154
Define custom copy settings	154
Print or copy edge-to-edge	154
Set the paper size and type for copying on special paper	155
Copy photos	156
Copy mixed size originals	157
Copy on both sides	158
Copy on both sides automatically	158
Scan	159
Use scan functions	160
Scan methods	160
Scan to a USB drive	160
Scan an original from HP scanning software	160
Scan by using other software	161
Scan from a TWAIN-compliant program	161
Scan from a WIA-compliant program	162
Scan by using optical character recognition (OCR) software	162
Cancel a scan	162
Scan settings	163
Scanner resolution and color	163
Resolution and color guidelines	164
Lighter/Darker	164
Scan quality	165
Scan a photo to USB	166
Fax	167
Set up fax	168
Install and connect the hardware	168
Connect fax to a telephone line	168
Configure fax settings	168
Use the control panel to set the fax time, date, and header	168
Include common localized characters	169
Use the HP Fax Setup Wizard (Windows)	169
Use the phone book	170
Use speed dials	170
Create and edit speed-dial entries	170
Delete speed-dial entries	170
Manage group-dial entries	171
Create and edit group-dial entries	171
Set fax settings	172
Send-fax settings	172
Set special dialing symbols and options	172
Set a dialing prefix	172
Set tone-dialing or pulse-dialing	172
Set autoredial and the time between redials	173
Set light/dark and resolution	174
Set the light/dark setting	174
Set resolution	174
Cover-page templates	174
Receive-fax settings	175
Set fax forwarding	175
Block or unblock fax numbers	175
Set the number of rings-to-answer	176
Set distinctive ring	176
Use autoreduction for incoming faxes	177
Set the fax sounds volume	177
Set stamp-received faxes	178
Set fax polling	178
Use fax	179
Fax software	179
Supported fax programs	179
Cancel a fax	179
Cancel the current fax	179
Cancel a pending fax job	179
Use fax on a DSL, PBX, or ISDN system	179
DSL	180
PBX	180
ISDN	180
Use fax on a VoIP service	180
Fax memory	181
Fax memory contents are retained when there is a loss of power	181
Delete faxes from memory	181
Send a fax	181
Fax from the flatbed scanner	181
Fax from the document feeder	182
Use speed dials and group-dial entries	183
Send a standard fax from the computer	184
Send a fax from the software	185
Send a fax by dialing from a telephone connected to the fax line	186
Send a fax with confirmation	186
Schedule a fax to be sent later	186
Send a fax using monitor dialing	187
Use access codes, credit cards, or calling cards	188
Send faxes internationally	188
Receive a fax	189
Print a fax	189
Reprint a fax	189
Receive faxes when fax tones are audible on the phone line	189
Solve fax problems	190
Fax troubleshooting checklist	190
Fax error messages	192
Communication error.	192
Document feeder door is open. Canceled fax.	192
Fax is busy. Canceled send.	192
Fax is busy. Redial pending.	193
Fax receive error.	193
Fax Send error.	194
Fax storage is full. Canceling the fax receive.	194
Fax storage is full. Canceling the fax send.	194
No dial tone.	195
No fax answer. Canceled send.	195
No fax answer. Redial pending.	196
No fax detected.	196
Fax logs and reports	197
Print individual fax reports	197
Set the fax error report	197
Change error correction and fax speed	198
Set the fax-error-correction mode	198
Change the fax speed	198
Solve problems sending faxes	198
An error message displays on the control panel	199
The Communication error. message appears	199
No dial tone.	200
The Fax is busy. message appears	200
The No fax answer. message appears	200
Document feeder paper jam	201
The Fax storage is full. message appears	201
Scanner error	202
The control panel displays a Ready message with no attempt to send the fax	202
The control panel displays the message \	202
Faxes can be received, but not sent	202
Unable to use fax functions from the control panel	203
Unable to use speed dials	203
Unable to use group dials	203
Receive a recorded error message from the phone company when trying to send a fax	204
Unable to send a fax when a phone is connected to the product	204
Solve problems receiving faxes	205
The fax does not respond	205
Voice mail is available on the fax line	205
The product is connected to a DSL phone service	205
The product uses a fax over IP or VoIP phone service	205
An error message displays on the control panel	206
The No fax detected. message appears	206
The Communication error. message appears	206
The Fax storage is full. message appears	207
A fax is received but does not print	207
The Private Receive feature is on	207
Sender receives a busy signal	208
A handset is connected to the product	208
A phone line splitter is being used	208
No dial tone	208
Cannot send or receive a fax on a PBX line	208
Solve general fax problems	209
Faxes are sending slowly	209
Fax quality is poor	210
Fax cuts off or prints on two pages	210
Regulatory information and warranties	211
Manage and maintain	213
Print information pages	214
Use the HP Embedded Web Server	216
About cookies	216
Open the HP Embedded Web Server	217
Features	217
Home tab	217
Scan tab	218
Fax tab	218
Web Services tab	219
Network tab	219
Tools Tab	219
Settings Tab	220
Use HP Web Jetadmin software	220
Product security features	220
Security statements	220
Assign an administrator password in the HP Embedded Web Server	220
Control Panel Lock	221
Disable unused protocols and services	221
Administrator Settings	222
Color Access Control	222
Protected Protocols – HTTPS	222
Firewall	222
Scan-to and Fax-to Folder Authentication	222
Syslog	223
Certificates	223
Signed Firmware	223
Wireless Authentication	223
Economy settings	224
Print with General Office mode	224
Power handling	224
Set Standby	224
Set Sleep After Standby	225
Schedule On/Off	225
Clean the product	226
Clean the printhead	226
Clean the printhead from the product control panel	226
Clean the scanner glass strip and platen	226
Clean the document feeder pickup rollers and separation pad	227
Clean the touch screen	228
Product updates	229
Solve problems	231
Customer support	232
Problem-solving checklist	233
Step 1: Check that the product power is on	233
Step 2: Check the control panel for error messages	233
Step 3: Test print functionality	233
Step 4: Test copy functionality	234
Step 5: Test the fax sending functionality	234
Step 6: Test the fax receiving functionality	234
Step 7: Try sending a print job from a computer	234
Step 8: Test the Plug and Print USB Drive printing functionality	234
Factors that affect product performance	235
Restore the factory-set defaults	235
Paper feeds incorrectly or becomes jammed	236
The product does not pick up paper	236
The product picks up multiple sheets of paper	236
Prevent paper jams	236
Clear jams	238
Jam locations	238
Clear jams from the document feeder	239
Clear jams in Tray 1(Multi-purpose tray)	240
Clear jams in Tray 2	244
Clear jams in optional Tray 3	245
Clear jams in the left door	246
Clear jams in the output bin	248
Clear jams in the duplexer	249
Improve print quality	252
Use the correct paper type setting in the printer driver	252
Change the paper type and size setting for Windows	252
Change the paper type and size setting for Mac	252
Adjust color	253
Change the color theme for a print job	253
Change the color options	254
Use paper that meets HP specifications	256
Check the ink cartridges	256
Refilled or remanufactured ink cartridges	257
Interpret the Print Quality Page	257
Inspect the ink cartridge for damage	258
Clean ink smears	258
Clean the printhead	259
Use the printer driver that best meets your printing needs	259
Improve print quality for copies	260
The product does not print or it prints slowly	261
The product does not print	261
The product prints slowly	262
Solve Plug and Print USB Drive printing problems	263
The USB Print menu does not open when you insert the USB accessory	263
The file does not print from the USB storage device	263
The file that you want to print is not listed in the USB Print menu	264
Solve product connectivity problems	264
Solve USB direct-connect problems	264
Solve network problems	264
Poor physical connection	264
The computer is using the incorrect IP address for the product	265
The computer is unable to communicate with the product	265
The product is using incorrect link and duplex settings for the network	265
New software programs might be causing compatibility problems	266
The computer or workstation might be set up incorrectly	266
The product is disabled, or other network settings are incorrect	266
Solve wireless network problems	267
Wireless connectivity checklist	267
The control panel displays the message: The wireless feature on this product has been turned off	268
The product does not print after the wireless configuration completes	268
The product does not print, and the computer has a third-party firewall installed	269
The wireless connection does not work after moving the wireless router or product	269
Cannot connect more computers to the wireless product	269
The wireless product loses communication when connected to a VPN	270
The network does not appear in the wireless networks list	270
The wireless network is not functioning	271
Solve product software problems with Windows	272
Solve product software problems with Mac	274
The printer driver is not listed in the Print & Scan list	274
The product name does not appear in the product list in the Print & Scan list	274
The printer driver does not automatically set up the selected product in the Print & Scan list	274
A print job was not sent to the product that you wanted	275
When connected with a USB cable, the product does not appear in the Print & Scan list after the driv ...	275
You are using a generic printer driver when using a USB connection	275
Supplies and accessories	277
Order parts, accessories, and supplies	278
Part numbers	278
Service and support	279
Hewlett-Packard limited warranty statement	280
End User License Agreement	282
OpenSSL	285
Customer support	286
Product specifications	287
Physical specifications	288
Power consumption, electrical specifications, and acoustic emissions	288
Acoustic emissions	288
Environmental specifications	289
Environmental product stewardship program	291
Protecting the environment	292
Ozone production	293
Power consumption	294
Paper use	295
Plastics	296
HP Officejet print supplies	297
Return and recycling instructions	298
United States and Puerto Rico	298
Multiple returns (more than one cartridge)	298
Single returns	298
Shipping	298
Residents of Alaska and Hawaii	298
Non-U.S. returns	299
Battery disposal	299
Printer recycling	299
Paper	300
Material restrictions	301
Disposal of waste equipment by users	302
Electronic Hardware Recycling	303
Chemical substances	304
Material Safety Data Sheet (MSDS)	305
For more information	306
Substances Table (China)	307
Restriction on Hazardous Substances statement (Turkey)	308
Restriction on Hazardous Substances statement (Ukraine)	309
Restriction on Hazardous Substances statement (Vietnam)	310
Regulatory information	311
Regulatory Notices	312
Regulatory model identification number	312
FCC Statement	312
VCCI statement (Japan)	313
Power cord instructions	314
Power cord statement (Japan)	314
EMC statement (Korea)	315
GS statement (Germany)	316
European Union Regulatory Notice	317
Additional statements for telecom (fax) products	319
EU Statement for Telecom Operation	319