14
Solve problems
...........................................................................................................
215
Customer support
.................................................................................................................
216
Problem-solving checklist
.......................................................................................................
217
Step 1: Check that the product power is on
..............................................................
217
Step 2: Check the control panel for error messages
...................................................
217
Step 3: Test print functionality
.................................................................................
217
Step 4: Test copy functionality
................................................................................
218
Step 5: Test the fax sending functionality
..................................................................
218
Step 6: Test the fax receiving functionality
................................................................
218
Step 7: Try sending a print job from a computer
.......................................................
218
Step 8: Test the Plug and Print USB Drive printing functionality
....................................
218
Factors that affect product performance
...................................................................
219
Restore the factory-set defaults
...............................................................................................
219
Paper feeds incorrectly or becomes jammed
............................................................................
220
The product does not pick up paper
........................................................................
220
The product picks up multiple sheets of paper
...........................................................
220
Prevent paper jams
................................................................................................
220
Clear jams
..........................................................................................................................
222
Jam locations
........................................................................................................
222
Clear jams from the document feeder
......................................................................
223
Clear jams in Tray 1(Multi-purpose tray)
...................................................................
224
Clear jams in Tray 2
..............................................................................................
228
Clear jams in optional Tray 3
.................................................................................
229
Clear jams in the left door
......................................................................................
230
Clear jams in the output bin
....................................................................................
232
Clear jams in the duplexer
.....................................................................................
233
Improve print quality
.............................................................................................................
236
Use the correct paper type setting in the printer driver
...............................................
236
Adjust color
..........................................................................................................
237
Use paper that meets HP specifications
....................................................................
240
Check the ink cartridges
.........................................................................................
240
Clean ink smears
..................................................................................................
242
Clean the printhead
...............................................................................................
243
Use the printer driver that best meets your printing needs
...........................................
243
Improve print quality for copies
...............................................................................
244
The product does not print or it prints slowly
............................................................................
245
The product does not print
......................................................................................
245
The product prints slowly
........................................................................................
246
Solve Plug and Print USB Drive printing problems
.....................................................................
247
The USB Print menu does not open when you insert the USB accessory
........................
247
The file does not print from the USB storage device
...................................................
247
ENWW
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