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Epson WorkForce Pro WF-M5899 Users Guide - Page 374

Solving Scanning Problems, Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan 2

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Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. Parent topic: Solving Scanning Problems Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • If your product is connected to a USB hub, connect it directly to your computer instead. • If you are scanning with the ADF, check that the document cover and ADF cover are closed. • Make sure Epson Scan 2 is selected as your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 11: Click , search for Epson Scan 2 Utility and select it. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. 374

Section	Page
Contents	3
Product Basics	18
Installing or Using Optional Parts	18
Optional Accessories and Replacement Parts	19
Installing the Optional Paper Cassette Units	19
Enabling the Optional Paper Cassettes - Windows	25
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	27
Enabling the Optional Paper Cassettes - Mac	29
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	30
Product Parts Locations	31
Product Parts - Front	32
Product Parts - Inside	34
Product Parts - Back	36
Using the Control Panel	37
Control Panel Buttons and Lights	37
Status Icon Information	38
Job/Status Screen	40
Selecting the Date and Time	40
Selecting Your Country or Region	41
Entering Characters on the LCD Screen	42
Using Presets	42
Changing LCD Screen Language	43
Adjusting Control Panel Sounds	43
Adjusting the Screen Brightness	44
Turning Off the Operation Time Out Setting	44
Checking for Software Updates	45
Using Power Saving Settings	45
Changing the Sleep Timer Settings	46
Changing the Power Off Timer Settings	46
Epson Connect Solutions for Smartphones, Tablets, and More	47
Setting Up Epson Connect Services	47
Using Epson Email Print	49
Using Epson Remote Print	49
Using Epson Scan to Cloud	50
Using the Epson Smart Panel Mobile App	51
Using AirPrint	51
Setting Up Printing on a Chromebook	52
Android Printing Using the Epson Print Enabler	52
Using the Mopria Print Service	53
Voice-activated Printing	54
Wi-Fi or Wired Networking	55
Network Security Recommendations	55
Wi-Fi Infrastructure Mode Setup	56
Selecting Wireless Network Settings from the Control Panel	57
Wi-Fi Direct Mode Setup	59
Connecting to a Mobile Device	59
Modifying the Wi-Fi Direct Network Name or Password	60
Wi-Fi Protected Setup (WPS)	62
Using WPS to Connect to a Network	62
Printing a Network Status Sheet	63
Printing a Network Connection Report	63
Network Connection Report Codes and Messages	64
Changing or Updating Network Connections	70
Changing a USB Connection to a Wi-Fi Connection	70
Changing a Wi-Fi Connection to a Wired Network Connection	70
Connecting to a New Wi-Fi Router	71
Disabling Wi-Fi Features	71
Enabling PCL or PostScript Printing	73
Installing the PCL Driver - Windows	73
Installing the PostScript (PS3) Printer Software - Windows	75
Installing the PostScript (PS3) Printer Software - Mac	75
Selecting PDL (Page Description Language) Settings	76
PDL Print Configuration Options	76
Selecting Printer Language and Interface Settings	79
Printing Language and Interface Options	79
Printing a PCL or PS3 (PostScript) Status Sheet	80
Loading Paper	81
Loading Paper in the Paper Cassettes and Rear Paper Tray	81
Paper Loading Capacity	84
Double-sided Printing Capacity	89
Compatible Epson Papers	91
Paper or Media Type Settings - Printing Software	93
Selecting the Paper Settings for Each Source - Control Panel	94
Paper Type Settings - Control Panel	94
Selecting Default Paper Settings - Administrator	95
Selecting the Default Printer Settings	96
Paper Source Settings Options	96
Selecting the Universal Print Settings	97
Universal Print Settings Options	97
Placing Originals on the Product	99
Placing Originals in the Automatic Document Feeder	99
Placing Originals on the Scanner Glass	100
Copying	102
Copying Documents or Photos	102
Copying Options	103
Printing from a Computer	106
Printing with the Standard Epson Printer Software - Windows	106
Selecting Basic Print Settings - Windows	107
Paper Source Options - Windows	109
Print Quality Options - Windows	110
Multi-Page Printing Options - Windows	110
Selecting Double-sided Printing Settings - Windows	110
Double-sided Printing Options - Windows	113
Print Density Adjustments - Windows	113
Selecting Additional Layout and Print Options - Windows	114
Custom Color Correction Options - Windows	115
Image Options and Additional Settings - Windows	116
Header/Footer Settings - Windows	117
Selecting a Printing Preset - Windows	118
Selecting Extended Settings - Windows	120
Extended Settings - Windows	121
Printing Your Document - Windows	122
Locking Printer Settings - Windows	123
Locked Setting Options	124
Entering a User ID and Password for Printing	126
Selecting Default Print Settings - Windows	127
Changing the Language of the Printer Software Screens	128
Changing Automatic Update Options	129
Printing with the Built-in Epson Driver - Windows 10 S	130
Selecting Print Settings - Windows 10 S	130
Printing with the Epson Standard Printer Software - Mac	134
Selecting Basic Print Settings - Mac	135
Paper Source Options - Mac	138
Print Quality Options - Mac	138
Selecting Page Setup Settings - Mac	139
Selecting Print Layout Options - Mac	140
Selecting Double-sided Printing Settings - Mac	140
Double-sided Printing Options and Adjustments - Mac	141
Selecting Printing Preferences - Mac	142
Printing Preferences - Mac	143
Printing Your Document - Mac	143
Checking Print Status - Mac	144
Setting Up Printing on a Chromebook	145
Printing from a Smartphone or Tablet	145
Printing with the PCL Printer Software - Windows	146
Synchronizing Printer Settings - PCL Driver - Windows	146
Selecting Basic Print Settings - PCL Driver - Windows	147
Selecting Default Print Settings - PCL Driver - Windows	149
Locking Printer Settings - PCL Driver - Windows	150
PCL Driver Locked Setting Options	152
Printing with the PostScript (PS3) Printer Software - Windows	153
Selecting Basic Print Settings - PostScript Printer Software - Windows	153
Selecting Default Print Settings - PostScript Printer Software - Windows	155
Printing with the PostScript (PS3) Printer Software - Mac	155
Selecting Basic Print Settings - PostScript Printer Software - Mac	156
Cancelling Printing Using a Product Button	160
Scanning	161
Starting a Scan	161
Starting a Scan Using the Product Control Panel	161
Scanning to Email	162
Scanning to a Connected Computer	163
Scanning to a Memory Device	164
Scanning to the Cloud	165
Setting Up a WSD Port (Windows 7/Windows Vista)	166
Control Panel Scanning Options	167
Setting Up and Scanning to a Network Folder or FTP Server	168
Creating a Shared Network Folder	169
Registering Contacts for Network Folder or FTP Scanning - Web Config	170
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	171
Scanning to a Network Folder or FTP Server	173
Starting a Scan Using the Epson Scan 2 Icon	174
Starting a Scan from a Scanning Program	177
Starting a Scan from a Smartphone or Tablet	179
Scanning in Epson Scan 2	179
Additional Scanning Settings - Main Settings Tab	182
Additional Scanning Settings - Advanced Settings Tab	183
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	184
Image Format Options	185
Scan Resolution Guidelines	186
Scanning with Document Capture Pro or Document Capture	186
Scanning with Simple Scan in Document Capture Pro - Windows	187
Scanning with Job Scan in Document Capture Pro - Windows	188
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	190
Scanning Two Originals onto One Sheet (Stitching Images) - Windows	193
Scanning Multi-Page Originals as Separate Files - Windows	196
Scanning with Document Capture - Mac	199
Adding and Assigning Scan Jobs with Document Capture - Mac	202
Entering a User ID and Password for Scanning	203
Faxing	204
Connecting a Telephone or Answering Machine	204
Setting Up Fax Features	207
Setting Up Basic Fax Features	208
Using the Fax Setup Wizard	208
Selecting the Line Type	210
Setting the Number of Rings to Answer	211
Selecting Advanced Fax Settings	212
Basic Settings - Fax	213
Send Settings - Fax	215
Receive Settings - Fax	216
Report Settings - Fax	219
Security Settings - Fax	220
Setting Up the Fax Utility - Windows	221
Setting Up Fax Features Using the Fax Utility - Mac	223
Setting Up Contacts and Contact Groups	224
Creating a Contact	225
Editing or Deleting a Contact	226
Creating a Contact Group	226
Editing or Deleting a Contact Group	227
Sending Faxes	228
Sending Faxes from the Product Control Panel	228
Sending a Fax Using the Keypad, Contact List, or History	228
Fax Sending Options	230
Sending a Fax at a Specified Time	232
Sending a Fax on Demand	233
Sending a Stored Fax	234
Dialing Fax Numbers from a Connected Telephone	234
Sending Faxes Using the Fax Utility - Windows	235
Sending Faxes Using the Fax Utility - Mac	238
Receiving Faxes	241
Fax Reception	241
Receiving Faxes Automatically	242
Receiving Faxes Manually	242
Forwarding Received Faxes	243
Receiving a Fax by Polling	243
Checking Fax Status	244
Viewing a Fax on the LCD Screen (Using the Fax Box)	244
Printing Fax Reports	245
Fax Report Options	245
Using External USB Devices with Your Product	247
Connecting a USB Device	247
Disconnecting a USB Device	247
Viewing and Printing from the LCD Screen	248
Printing JPEG Photos	248
Print Setting Options - JPEG Mode	249
Printing TIFF and PDF Files	250
Print Setting Options - TIFF Mode	251
Print Setting Options - PDF Mode	252
Transferring Files on a USB Device	253
Setting Up File Sharing for File Transfers from Your Computer	253
Transferring Files from a USB Device to Your Computer	254
Replacing the Ink Supply Unit (Ink Pack), Maintenance Box, and Cassette Rollers	255
Ink Pack Safety Instructions	255
Check Ink and Maintenance Box Status	256
Checking Ink Status on the LCD Screen	257
Checking Ink and Maintenance Box Status - Windows	257
Checking Ink and Maintenance Box Status - Mac	259
Purchase Epson Ink Packs and Maintenance Boxes	260
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers	261
Removing and Installing the Ink Pack	261
Replacing the Maintenance Box	262
Replacing the Paper Feed Rollers	263
Resetting the Roller Counter on the LCD Screen	263
Adjusting Print Quality	265
Print Head Maintenance	265
Print Head Nozzle Check	265
Checking the Nozzles Using the Product Control Panel	266
Checking the Nozzles Using a Computer Utility	267
Print Head Cleaning	270
Cleaning the Print Head Using the Product Control Panel	270
Cleaning the Print Head Using a Computer Utility	271
Print Head Alignment	273
Aligning the Print Head Using the Product Control Panel	274
Adjusting the Print Quality Using the Product Control Panel	274
Cleaning the Paper Guide	276
Cleaning the Translucent Film	276
Checking the Number of Sheets on the LCD Screen	278
Cleaning and Transporting Your Product	280
Cleaning Your Product	280
Cleaning the Scanner Glass	280
Cleaning the Automatic Document Feeder	281
Transporting Your Product	284
Administering Your Product	288
Accessing the Web Config Utility	288
Changing the Administrator Password in Web Config	289
Configuring Product Settings	290
Checking Status Information	291
Managing the Network Connection	291
Network Settings	292
Setting Control Panel Options	296
Configuring an Email Server	296
Email Server Settings	297
Sending Email Notifications	297
Adjusting Power Saving Settings	298
Importing and Exporting Product Settings	299
Exporting Settings Using Web Config	299
Importing Settings Using Web Config	299
Updating Firmware Using Web Config	300
Synchronizing the Date and Time with a Time Server	300
Clearing the Internal Memory	301
Enabling Periodic Cleaning	301
Powering Off or Rebooting the Product Remotely	302
Restoring Default Product Settings	302
Configuring Security Settings	302
Connecting an Authentication Device	303
Restricting Features Available for Users	304
User Feature Restriction	305
Configuring User Feature Restrictions	305
Disabling the External Interface	306
Setting Up Password Encryption	306
Working with Audit Logs	307
Restricting PDL File Operations	307
Enabling Program Verification on Start Up	307
Using Your Product on a Secure Network	308
Configuring Protocols and Services in Web Config	308
Protocol Settings	308
Configuring SSL/TLS Communication	313
Configuring SSL/TLS Settings	313
Configuring a Server Certificate for the Product	313
Configuring IPsec/IP Filtering	314
About IPsec/IP Filtering	314
Configuring the Default IPsec/IP Filtering Policy	314
Configuring the Group IPsec/IP Filtering Policies	315
IPsec/IP Filtering Policy Settings	315
IPsec/IP Filtering Configuration Examples	321
Configuring an IPsec/IP Filtering Certificate	322
Connecting the Product to an IEEE 802.1X Network	323
Configuring an IEEE 802.1X Network	323
IEEE 802.1X Network Settings	323
Configuring a Certificate for an IEEE 802.1X Network	324
IEEE 802.1X Network Status	325
Using a Digital Certificate	326
About Digital Certification	326
Obtaining and Importing a CA-signed Certificate	326
CSR Setup Settings	327
CSR Import Settings	328
Deleting a CA-signed Certificate	329
Updating a Self-signed Certificate	330
Importing a CA Certificate	330
Deleting a CA Certificate	331
Setting Up Universal Print (Microsoft)	331
Using Epson Device Admin Configuration Software	331
Solving Problems	333
Viewing the Help Screen	333
Product Status Messages	334
Job Status Error Codes	337
Running a Product Check	341
Resetting Control Panel Defaults	342
Solving Setup Problems	343
Product Does Not Turn On or Off	344
Noise After Ink Installation	344
Software Installation Problems	344
Cannot Read the Authentication Card	345
Solving Network Problems	345
Product Cannot Connect to a Wireless Router or Access Point	346
Network Software Cannot Find Product on a Network	347
Wireless Network Connection is Unstable on a Mac	349
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable	349
Product Does Not Appear in Mac Printer Window	349
Cannot Print Over a Network	349
Cannot Scan Over a Network	351
Solving Network Security Problems	352
Cannot Create the Secure IPP Printing Port	352
Cannot Update a Certificate or Create a CSR	353
Cannot Import a Digital Certificate	353
Deleted a CA-signed Certificate	354
Digital Certificate Warning Messages	354
Solving Copying Problems	356
Product Makes Noise, But Nothing Copies	356
Product Makes Noise When It Sits for a While	356
Solving Copy Quality Problems	356
Copies Have Incorrect or Faint Colors	357
Position, Size, or Margins of Copies are Incorrect	357
Solving Paper Problems	358
Paper Feeding Problems	358
Originals Do Not Feed From the Automatic Document Feeder	359
Paper Jams Inside the Product	360
Paper Ejection Problems	360
Solving Problems Printing from a Computer	360
Nothing Prints	361
Product Icon Does Not Appear in Windows Taskbar	363
Printing is Slow	363
Solving Page Layout and Content Problems	365
Inverted Image	365
Too Many Copies Print	366
Blank Pages Print	366
Incorrect Margins on Printout	367
Incorrect Characters Print	367
Incorrect Image Size or Position	368
Slanted Printout	369
Solving Print Quality Problems	369
White or Dark Lines in Printout	370
Blurry or Smeared Printout	371
Faint Printout or Printout Has Gaps	372
Grainy Printout	373
Solving Scanning Problems	374
Scanning Software Does Not Operate Correctly	374
Cannot Start Epson Scan 2	374
Solving Scanned Image Quality Problems	375
Image Consists of a Few Dots Only	375
Line of Dots Appears in All Scanned Images	376
Straight Lines in an Image Appear Crooked	376
Scanned Image Quality Problems	377
Image Colors are Patchy at the Edges	378
Ripple Patterns Appear in an Image	379
Scanned Image Edges are Cropped	379
Solving Faxing Problems	379
Cannot Send or Receive Faxes	380
Cannot Receive Faxes with a Telephone Connected to Your Product	382
Fax Memory Full Error Appears	382
Fax Quality is Poor	383
Sent Fax is Received in an Incorrect Size	384
Received Fax is Not Printed	385
Solving USB Device Problems	385
Cannot View or Print from a USB Device	385
Cannot Save Files on a USB Device	386
Cannot Transfer Files To or From a USB Device	386
Uninstall Your Product Software	387
Uninstalling Product Software - Windows	387
Uninstalling Product Software - Mac	388
Where to Get Help (U.S. and Canada)	389
Where to Get Help (Latin America)	389
Technical Specifications	392
Windows System Requirements	392
Mac System Requirements	393
Paper Specifications	394
Printable Area Specifications	395
Automatic Document Feeder (ADF) Specifications	396
Scanning Specifications	397
Fax Specifications	397
Ink Pack Specifications	399
Dimension Specifications	400
Electrical Specifications	400
Environmental Specifications	401
Interface Specifications	401
External USB Device Specifications	401
Network Interface Specifications	402
Safety and Approvals Specifications	405
Notices	406
Important Safety Instructions	406
General Printer Safety Instructions	406
Wireless Connection Safety Instructions	408
Telephone Equipment Safety Instructions	408
LCD Screen Safety Instructions	408
FCC Compliance Statement	409
Binding Arbitration and Class Waiver	410
Trademarks	413
Copyright Notice	414
libTIFF Software Acknowledgment	414
A Note Concerning Responsible Use of Copyrighted Materials	415
Default Delay Times for Power Management for Epson Products	415