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Epson WorkForce Pro WF-M5399 Users Guide - Page 60

Error code and message, Solution, TCP/IP Setup, Manual, gateway addresses are correct

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Error code and message Solution E-11 Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway. E-12 Make sure other devices on the network are turned on and Confirm the following: do the following: -Entered security key/password is correct • Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually. the first number • Confirm that the subnet mask and default gateway -IP address, subnet mask, or default addresses for other devices are the same. gateway setup is correct • Make sure the IP address does not conflict with other Contact your network administrator for devices. assistance. If you still cannot connect to your product, do the following: • Turn off your router or access point, wait about 10 seconds, and turn it on again. • Download and install your product software again to reset your network settings. • If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product. 60

Section	Page
Contents	3
Product Basics	14
Installing or Using Optional Parts	14
Optional Accessories and Replacement Parts	14
Installing the Optional Paper Cassette Units	15
Enabling the Optional Paper Cassettes - Windows	21
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	23
Enabling the Optional Paper Cassettes - Mac	24
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	25
Product Parts Locations	26
Product Parts - Front	27
Product Parts - Inside	29
Product Parts - Back	30
Using the Control Panel	31
Control Panel Buttons and Lights	31
The LCD Screen	32
Navigating the LCD Screen	33
Entering Characters on the LCD Screen	34
Viewing Animations	35
Status Icon Information	35
Changing LCD Screen Language	37
Selecting the Date and Time	37
Adjusting the Screen Brightness	38
Turning Off the Operation Time Out Setting	38
Checking for Software Updates	39
Using Power Saving Settings	39
Changing the Sleep Timer Settings	40
Changing the Power Off Timer Settings	40
Epson Connect Solutions for Smartphones, Tablets, and More	40
Setting Up Epson Connect Services	41
Using Epson Email Print	41
Using Epson Remote Print	42
Using the Epson Smart Panel Mobile App	42
Using AirPrint	43
Setting Up Printing on a Chromebook	44
Android Printing Using the Epson Print Enabler	44
Using the Mopria Print Service	45
Voice-activated Printing	45
Wi-Fi or Wired Networking	47
Network Security Recommendations	47
Wi-Fi Infrastructure Mode Setup	48
Selecting Wireless Network Settings from the Control Panel	49
Wi-Fi Direct Mode Setup	50
Connecting to a Mobile Device	51
Modifying the Wi-Fi Direct Network Name or Password	52
Wi-Fi Protected Setup (WPS)	53
Using WPS to Connect to a Network	54
Printing a Network Status Sheet	54
Printing a Network Connection Report	54
Network Connection Report Codes and Messages	55
Changing or Updating Network Connections	62
Changing a USB Connection to a Wi-Fi Connection	62
Changing a Wi-Fi Connection to a Wired Network Connection	62
Connecting to a New Wi-Fi Router	63
Disabling Wi-Fi Features	63
Enabling PCL or PostScript Printing	65
Installing the PCL Driver - Windows	65
Installing the PostScript (PS3) Printer Software - Windows	67
Installing the PostScript (PS3) Printer Software - Mac	67
Selecting PDL (Page Description Language) Settings	68
PDL Print Configuration Options	68
Selecting Printer Language and Interface Settings	71
Printing Language and Interface Options	71
Printing a PCL or PS3 (PostScript) Status Sheet	72
Cancelling Printing Using a Product Button	72
Loading Paper	73
Loading Paper in the Paper Cassettes and Rear Paper Tray	73
Paper Loading Capacity	76
Double-sided Printing Capacity	81
Compatible Epson Papers	83
Paper or Media Type Settings - Printing Software	85
Selecting the Paper Settings for Each Source - Control Panel	86
Paper Type Settings - Control Panel	86
Selecting Default Paper Settings - Administrator	87
Selecting the Default Printer Settings	88
Paper Source Settings Options	88
Selecting the Universal Print Settings	89
Universal Print Settings Options	89
Printing from a Computer	91
Printing with the Standard Epson Printer Software - Windows	91
Selecting Basic Print Settings - Windows	92
Paper Source Options - Windows	94
Print Quality Options - Windows	95
Multi-Page Printing Options - Windows	95
Selecting Double-sided Printing Settings - Windows	95
Double-sided Printing Options - Windows	98
Print Density Adjustments - Windows	98
Selecting Additional Layout and Print Options - Windows	99
Image Options and Additional Settings - Windows	100
Header/Footer Settings - Windows	101
Selecting a Printing Preset - Windows	103
Selecting Extended Settings - Windows	105
Extended Settings - Windows	106
Printing Your Document - Windows	107
Locking Printer Settings - Windows	108
Locked Setting Options	109
Entering a User ID and Password for Printing	111
Selecting Default Print Settings - Windows	112
Changing the Language of the Printer Software Screens	113
Changing Automatic Update Options	114
Printing with the Built-in Epson Driver - Windows 10 S	115
Selecting Print Settings - Windows 10 S	115
Printing with the Epson Standard Printer Software - Mac	119
Selecting Basic Print Settings - Mac	120
Paper Source Options - Mac	123
Print Quality Options - Mac	123
Selecting Page Setup Settings - Mac	124
Selecting Print Layout Options - Mac	125
Selecting Double-sided Printing Settings - Mac	125
Selecting Printing Preferences - Mac	127
Printing Preferences - Mac	127
Printing Your Document - Mac	128
Checking Print Status - Mac	129
Printing from a Smartphone or Tablet	130
Printing with the PCL Printer Software - Windows	130
Synchronizing Printer Settings - PCL Driver - Windows	131
Selecting Basic Print Settings - PCL Driver - Windows	132
Selecting Default Print Settings - PCL Driver - Windows	134
Locking Printer Settings - PCL Driver - Windows	135
PCL Driver Locked Setting Options	137
Printing with the PostScript (PS3) Printer Software - Windows	138
Selecting Basic Print Settings - PostScript Printer Software - Windows	138
Selecting Default Print Settings - PostScript Printer Software - Windows	140
Printing with the PostScript (PS3) Printer Software - Mac	140
Selecting Basic Print Settings - PostScript Printer Software - Mac	141
Cancelling Printing Using a Product Button	145
Replacing the Ink Supply Unit (Ink Pack), Maintenance Box, and Cassette Rollers	146
Ink Pack Safety Instructions	147
Check Ink and Maintenance Box Status	148
Checking Ink Status on the LCD Screen	148
Checking Ink and Maintenance Box Status - Windows	148
Checking Ink and Maintenance Box Status - Mac	150
Purchase Epson Ink Packs and Maintenance Boxes	152
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers	152
Removing and Installing Ink Packs	154
Replacing the Maintenance Box	155
Replacing the Paper Feed Rollers	156
Resetting the Roller Counter on the LCD Screen	157
Adjusting Print Quality	158
Print Head Maintenance	158
Print Head Nozzle Check	158
Checking the Nozzles Using the Product Control Panel	159
Checking the Nozzles Using a Computer Utility	160
Print Head Cleaning	163
Cleaning the Print Head Using the Product Control Panel	163
Cleaning the Print Head Using a Computer Utility	164
Print Head Alignment	166
Aligning the Print Head Using the Product Control Panel	167
Adjusting the Print Quality Using the Product Control Panel	167
Cleaning the Paper Guide	169
Cleaning the Translucent Film	169
Checking the Number of Sheets on the LCD Screen	171
Cleaning and Transporting Your Product	173
Cleaning Your Product	173
Transporting Your Product	174
Administering Your Product	180
Accessing the Web Config Utility	180
Changing the Administrator Password in Web Config	181
Configuring Product Settings	182
Checking Status Information	183
Managing the Network Connection	183
Network Settings	184
Setting Control Panel Options	188
Configuring an Email Server	188
Email Server Settings	189
Sending Email Notifications	189
Adjusting Power Saving Settings	190
Importing and Exporting Product Settings	191
Exporting Settings Using Web Config	191
Importing Settings Using Web Config	191
Updating Firmware Using Web Config	192
Synchronizing the Date and Time with a Time Server	192
Clearing the Internal Memory	193
Enabling Periodic Cleaning	193
Powering Off or Rebooting the Product Remotely	194
Restoring Default Product Settings	194
Configuring Security Settings	194
Connecting an Authentication Device	195
Restricting Features Available for Users	196
User Feature Restriction	196
Configuring User Feature Restrictions	196
Disabling the External Interface	197
Setting Up Password Encryption	198
Working with Audit Logs	198
Restricting PDL File Operations	199
Enabling Program Verification on Start Up	199
Using Your Product on a Secure Network	199
Configuring Protocols and Services in Web Config	199
Protocol Settings	200
Configuring SSL/TLS Communication	204
Configuring SSL/TLS Settings	204
Configuring a Server Certificate for the Product	205
Configuring IPsec/IP Filtering	205
About IPsec/IP Filtering	206
Configuring the Default IPsec/IP Filtering Policy	206
Configuring the Group IPsec/IP Filtering Policies	206
IPsec/IP Filtering Policy Settings	207
IPsec/IP Filtering Configuration Examples	212
Configuring an IPsec/IP Filtering Certificate	213
Connecting the Product to an IEEE 802.1X Network	214
Configuring an IEEE 802.1X Network	214
IEEE 802.1X Network Settings	215
Configuring a Certificate for an IEEE 802.1X Network	216
IEEE 802.1X Network Status	216
Using a Digital Certificate	217
About Digital Certification	218
Obtaining and Importing a CA-signed Certificate	218
CSR Setup Settings	219
CSR Import Settings	220
Deleting a CA-signed Certificate	221
Updating a Self-signed Certificate	222
Importing a CA Certificate	222
Deleting a CA Certificate	223
Setting Up Universal Print (Microsoft)	223
Using Epson Device Admin Configuration Software	223
Solving Problems	224
Viewing the Help Screen	224
Checking for Software Updates	224
Product Status Messages	225
Running a Product Check	227
Resetting Control Panel Defaults	228
Solving Setup Problems	229
Product Does Not Turn On or Off	230
Noise After Ink Installation	230
Software Installation Problems	230
Solving Network Problems	231
Product Cannot Connect to a Wireless Router or Access Point	231
Network Software Cannot Find Product on a Network	233
Product Does Not Appear in Mac Printer Window	234
Cannot Print Over a Network	234
Solving Network Security Problems	236
Cannot Create the Secure IPP Printing Port	236
Cannot Update a Certificate or Create a CSR	236
Cannot Import a Digital Certificate	237
Deleted a CA-signed Certificate	237
Digital Certificate Warning Messages	237
Solving Paper Problems	239
Paper Feeding Problems	239
Paper Jams Inside the Product	240
Paper Ejection Problems	240
Solving Problems Printing from a Computer	241
Nothing Prints	241
Product Icon Does Not Appear in Windows Taskbar	243
Printing is Slow	244
Solving Page Layout and Content Problems	246
Inverted Image	246
Too Many Copies Print	246
Blank Pages Print	246
Incorrect Margins on Printout	247
Incorrect Characters Print	247
Incorrect Image Size or Position	248
Slanted Printout	249
Solving Print Quality Problems	249
White or Dark Lines in Printout	250
Blurry or Smeared Printout	251
Faint Printout or Printout Has Gaps	253
Grainy Printout	253
Uninstall Your Product Software	254
Uninstalling Printing Software - Windows	255
Uninstalling Product Software - Mac	255
Where to Get Help (U.S. and Canada)	256
Where to Get Help (Latin America)	257
Technical Specifications	260
Windows System Requirements	260
Mac System Requirements	261
Paper Specifications	261
Printable Area Specifications	263
Ink Pack Specifications	264
Dimension Specifications	265
Electrical Specifications	266
Environmental Specifications	266
Interface Specifications	267
Network Interface Specifications	267
Safety and Approvals Specifications	270
Notices	271
Important Safety Instructions	271
General Printer Safety Instructions	271
Wireless Connection Safety Instructions	273
LCD Screen Safety Instructions	273
FCC Compliance Statement	274
Binding Arbitration and Class Waiver	274
Trademarks	278
Copyright Notice	278
libTIFF Software Acknowledgment	279
A Note Concerning Responsible Use of Copyrighted Materials	279
Default Delay Times for Power Management for Epson Products	280