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Epson TM-U220 TM-U220 Technical Reference Guide - Page 81

Troubleshooting

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Chapter 4 Troubleshooting TM-U220 Technical Reference Guide This section describes general troubleshooting. 4.1 LED Blinking Pattern 4.1.1 Error Types The printer stops all printer operations for the selected paper section, goes offline, and the ERROR LED blinks when an error is detected. 4.1.1.1 Errors that automatically recover ERROR Description Roll paper cover open error (when recoverable error is selected) (*1) The roll paper cover is opened when printing. Print head The temperature of the temperature error (*2) print head is extremely high ERROR LED Blinking Pattern 160 ms Recovery Recovers automatically when the cover is closed. Recovers automatically when the print head cools Note: (*1) This conditions are selected by MSW 8-5, 8-8. When MSW 8-5 (mapping of the cover open status) is off, the error hasn't occurred but there is a "paper end error" instead. If MSW 8-8 is off, this error is handled as an automatically recoverable error. (* 2) Print head temperature error is not abnormal. Rev. H Troubleshooting 4-1

Section	Page
About This Manual	3
Aim of the Manual	3
Contents of the Manual	3
Related Software and Documents	4
Safety Precautions	5
Key to Symbols	5
Safety Precautions	6
Contents	9
Chapter 1	15
General Information	15
1.1 Features	15
1.1.1 General	15
1.1.2 Printer handling	15
1.1.3 Printing	15
1.1.4 Software	15
1.2 Product Structure	16
1.2.1 Printer types	16
1.2.2 Standard Parts Included with the Printer	16
1.2.3 Related materials for TM-U220	17
1.3 Consumables	18
1.3.1 Ribbons	18
1.3.2 Roll paper	18
1.4 Product Specifications Overview	19
1.5 Printing and paper Specifications	20
1.5.1 Autocutter (for Type A / B)	22
1.5.2 Paper Roll Supply	22
1.5.2.1 Paper Specifications	23
1.5.2.2 Printable Area	24
1.6 Other Specifications	26
1.6.1 Reliability	26
1.6.2 Environmental Conditions	27
1.6.3 Installation	28
1.7 External Dimensions and Mass	29
1.7.1 External Dimensions and Mass	29
1.7.1.1 Overview (Type A)	29
1.7.1.2 Overview (Type B)	30
1.7.1.3 Overview (Type D)	31
Chapter 2	33
System Planning	33
2.1 Control Method	33
2.1.1 Windows Driver (EPSON Advanced Printer Driver)	33
2.1.1.1 General Features of the EPSON Advanced Printer Driver	33
2.1.1.2 EPSON Advanced Printer Driver Components	34
2.1.1.3 EPSON Advanced Printer Driver Support Environment	34
2.1.2 EPSON OPOS ADK	35
2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control)	35
2.1.2.2 EPSON OPOS ADK Contents	36
2.1.2.3 EPSON OPOS ADK Supported Environment	37
2.1.3 ESC/POS Command	37
2.1.4 How to Get a Driver	37
2.2 Connection Form and Cables	38
2.3 Serial Connection	38
2.3.1 Stand alone	39
2.3.2 Y-connection	39
2.3.3 Pass-through connections	40
2.4 Parallel Connection	40
2.5 USB connection	41
2.6 Ethernet connection	42
Chapter 3	43
Setup	43
3.1 Part Name and Basic Operation	43
3.1.1 Part name	43
3.1.1.1 Connectors	43
3.1.2 The Control Panel	44
3.1.2.1 LED	44
3.1.2.2 Control Panel Buttons	45
3.2 Setup Flow	46
3.3 Printer setup	48
3.3.1 Installing or Replacing the Ribbon Cassette	48
3.3.2 Installing the Roll Paper	49
3.3.2.1 Installing rhe Roll Paper for Type B, D	50
3.3.2.2 Installing the Roll Paper for Type A	51
3.3.2.3 Replacing the Roll Paper	54
3.3.3 Connecting the Power Supply Unit	55
3.3.3.1 Connecting procedure	55
3.4 Adjusting Various Settings	56
3.4.1 How to Confirm Current Settings	56
3.4.2 Adjusting the DIP Switches	57
3.4.2.1 When the letters are STD	57
3.4.2.2 Notes for DIP switch 2-1	59
3.4.3 Memory Switches	59
3.4.4 Memory Switch Setup Mode	61
3.4.4.1 Starting the memory switch setup mode	62
3.4.4.2 Ending memory switch setting mode	62
3.4.4.3 Operating procedure	63
3.4.5 Adjusting Roll paper width	67
3.4.6 Adjusting Position of Roll Paper Near End Detector	68
3.4.7 Connecting the Printer to the Host PC / POS Terminal	69
3.4.7.1 Serial Interface model	70
3.4.7.2 Parallel Interface Models	70
3.4.7.3 USB Interface Models	70
3.4.7.4 Ethernet interface	72
3.4.7.5 Connecting a Drawer	73
3.5 Install a Printer Driver in the Host PC / POS Terminal	73
3.5.1 OPOS	73
3.5.1.1 Install and Set up.	73
3.5.1.2 Package contents of EPSON OPOS ADK.	76
3.5.2 Advanced Printer Driver (APD)	77
3.5.2.1 Installing and Setting Up	77
3.6 Self Test	79
3.6.1 Self Test Procedure	79
Chapter 4	81
Troubleshooting	81
4.1 LED Blinking Pattern	81
4.1.1 Error Types	81
4.1.1.1 Errors that automatically recover	81
4.1.1.2 Recoverable Errors	82
4.1.1.3 Errors that are impossible to recover:	82
4.2 Removing a Paper Jam	83
4.3 Autocutter Jam	83
4.4 Printer Stops Printing / Printer Repeats Printing on a Line	84
4.5 Printer prints “?“ or Incorrect Data With Serial Interface	87
4.6 Print Speed is Slow When Using Windows Printer Driver	87
4.7 Printer doesn’t cut roll paper with the autocutter	87
4.8 Hexadecimal Dump mode	87
Chapter 5	89
Application Development Information	89
5.1 Various Status Categories	89
5.1.1 Printer Status on APD	89
5.1.2 OPOS	90
5.1.2.1 Checking the printer state	90
5.1.2.2 Printer Errors and Status	91
5.1.2.3 ESC/POS commands	91
5.2 Cash Drawer Control	92
5.2.1 Advanced Printer Driver	92
5.2.1.1 Drawer Open	92
5.2.1.2 Checking Drawer Status	93
5.2.2 OPOS	93
5.2.2.1 Drawer Open/Close	93
5.2.2.2 Checking Drawer Status	93
5.2.3 ESC/POS	94
5.3 NV memory	94
5.4 NV Bit-image Printing	96
5.4.1 Advanced Printer Driver	96
5.4.1.1 How to print “NV Bit-image“	96
5.4.1.2 Printable bitmap format in APD	96
5.4.2 OPOS	96
5.4.2.1 Printing method	96
5.4.2.2 LetterQuality	97
5.4.2.3 Setting of printing position by escape sequence	97
5.4.2.4 Printable bitmap format in OPOS	97
5.4.3 ESC/POS command	97
5.5 Printing for journal used	98
5.6 FAQ List	98
5.6.1 Q. Drawer kick does not operate properly.	98
5.6.1.1 A. Drawer specifications differ, depending on the manufacturer and the part number.	98
5.6.2 Q. Unable to print a part of Page 0 in Visual Basic.	99
5.6.2.1 A. Follow the procedure	99
Chapter 6	101
Notices for Replacement of the TM-U210/TM-U300	101
6.1 For Replacement of the TM-U210	101
6.1.1 About printing format compatibility	101
6.1.1.1 Printing area	101
6.1.1.2 Characters	102
6.1.1.3 Cutting position from print start position	102
6.1.2 Cutting Method	103
6.1.3 Dimensions	104
6.1.4 Receive buffer size	104
6.1.4.1 Effect on the application when condition of buffer full is changed	104
6.1.4.2 Effect on the application in the condition of release full state	105
6.1.5 Accessories compatibility	105
6.1.5.1 Power supply unit	105
6.1.5.2 Consumable compatibility	105
6.1.6 Provided statuses	105
6.1.7 Use for Journal	107
6.1.8 New functions added	107
6.1.8.1 Wall hanging	107
6.1.8.2 NV bit-image	107
6.1.8.3 User NV memory	107
6.1.8.4 Memory Switch and memory switch setup mode	108
6.1.9 Driver compatibility	108
6.1.9.1 Advanced Printer Driver	108
6.1.9.2 OPOS	108
6.1.9.3 ESC/POS command (Direct control)	108
6.2 For Replacement of the TM-U300	108
6.2.1 About Printing format compatibility	108
6.2.1.1 Printing area	109
6.2.1.2 Characters	109
6.2.1.3 Cutting position from print start position	110
6.2.2 Cutting Method	111
6.2.3 Dimensions	111
6.2.4 Receive buffer size	111
6.2.4.1 Effect to the application when condition of buffer full is changed	112
6.2.4.2 Effect to the application when condition of release full state	112
6.2.5 Accessories compatibility	112
6.2.5.1 Power supply unit	112
6.2.5.2 Consumables compatibility	112
6.2.6 Provided statuses and detectors	113
6.2.6.1 Newly added Status	113
6.2.7 Use for Journal	113
6.2.8 Added new functions	113
6.2.8.1 Wall hanging	113
6.2.8.2 NV bit-image	113
6.2.8.3 User NV memory	113
6.2.8.4 Memory Switch and Memory Switch setting mode	113
6.2.9 Driver compatibility	113
6.2.9.1 Advanced Printer Driver	114
6.2.9.2 OPOS	114
6.2.10 ESC/POS command (Direct control)	114
Appendix A	115
Comparison table for TM-U220/U210/U300	115
Appendix B	119
How to Install the Printer on a Wall with the WH-10	119
B.1 The Procedure	119
B.1.1 Precautions	119
B.1.2 Unpacking	119
B.1.3 Installation	120
B.1.3.1 Installing the wall-mount	120
B.1.4 Affixing the operation panel sheet	120
B.1.5 Changing the roll-paper detector position	120
B.1.6 Installing the brackets	125
B.1.7 Mounting the printer on the wall	126
B.2 Exterior Overviews	127
B.2.1 TM-U220 (Type B)	127
B.2.2 TM-U220 (Type D)	128
Appendix C	129
Character Code Table	129
C.1 Page 0 (PC437: USA, Standard Europe)	129
C.2 Page 1 (Katakana)	130
C.3 Page 2 (PC850: Multilingual)	131
C.4 Page 3 (PC860: Portuguese)	132
C.5 Page 4 (PC863: Canadian-French)	133
C.6 Page 5 (PC865: Nordic)	134
C.7 Page 6 (Hiragana)	135
C.8 Page 7 (One-pass printing Kanji characters)	136
C.9 Page 8 (One-pass printing Kanji characters)	137
C.10 Page 16 (WPC1252)	138
C.11 Page 17 (PC866: Cyrillic #2)	139
C.12 Page 18 (PC852: Latin2)	140
C.13 Page 19 (PC858: Euro)	141
C.14 Page 20 (Thai character code 42)	142
C.15 Page 21 (Thai character code 11)	143
C.16 Page 22 (Thai character code 13)	144
C.17 Page 23 (Thai character code 14)	145
C.18 Page 24 (Thai character code 16)	146
C.19 Page 25 (Thai character code 17)	147
C.20 Page 26 (Thai character code 18)	148
C.21 Page 254 (Blank page)	149
C.22 Page 255 (Blank page)	150
C.23 International Character Sets	151
Appendix D	153
Power Supply Unit	153
D.1 AC Adapter C / AC Adapter,C1	153
D.1.1 Case specifications	153
D.2 PS-180	154
D.2.1 Case specifications	154