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Epson ET-4700 Users Guide - Page 247

Incorrect Characters Print, Hardware and Sound

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• Mac: Make sure you selected the Borderless checkbox or a paper size with a Borderless option in your printer software. • Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless prints. • Make sure the image size and the paper size are set correctly; if the image is small, the enlargement may not be enough to cover the paper. • Access the Extended Settings (Windows) or Printing Preferences (Mac) and select Remove White Borders. • Make sure you have stored the paper correctly. Paper can expand or contract if it is not stored properly. See the instructions that came with your paper for storage instructions. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all print jobs from the Windows Spooler: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Open print queue. Right-click the stalled print job, click Cancel, and click Yes. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select See what's printing, and select your product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes. • Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, and select your product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes. • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, and select Open. Right click the stalled print job, click Cancel, and click Yes. • If your product is connected to a USB hub, connect it directly to your computer instead. 247

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	16
Entering Characters on the LCD Screen	16
Changing LCD Screen Language	17
Selecting the Date and Time	18
Adjusting Control Panel Sounds	20
Preventing PC Connection via USB	21
Product Parts Locations	22
Product Parts - Front	23
Product Parts - Inside	24
Product Parts - Back	26
Using Power Saving Settings	26
Changing the Sleep Timer Setting from the Control Panel	26
Changing the Power Off Timer Setting from the Control Panel	28
Epson Connect Solutions for Smartphones, Tablets, and More	29
Setting Up Epson Connect Services	30
Using Epson Email Print	31
Using the Epson iPrint Mobile App	31
Using Epson Remote Print	32
Voice-activated Printing	33
Using AirPrint	33
Using Google Cloud Print	34
Setting Up Google Cloud Print on a Chromebook	35
Using the Mopria Print Service	36
Android Printing Using the Epson Print Enabler	37
Using Fire OS Printing	37
Using Windows 10 Mobile Printing	38
Wi-Fi or Wired Networking	39
Network Security Recommendations	39
Wi-Fi Infrastructure Mode Setup	40
Selecting Wireless Network Settings from the Control Panel	41
Wi-Fi Direct Mode Setup	43
Enabling Wi-Fi Direct Mode	43
Wi-Fi Protected Setup (WPS)	46
Using WPS to Connect to a Network	46
Printing a Network Status Sheet	48
Printing a Network Connection Report	48
Network Connection Report Codes and Messages	49
Changing or Updating Network Connections	55
Accessing the Web Config Utility	56
Changing a USB Connection to a Wi-Fi Connection	56
Changing a Wi-Fi Connection to a Wired Network Connection	56
Connecting to a New Wi-Fi Router	57
Disabling Wi-Fi Features	58
Loading Paper	59
Loading Paper in the Sheet Feeder	59
Paper Loading Capacity	63
Compatible Epson Papers	64
Borderless Paper Type Compatibility	66
Paper or Media Type Settings - Printing Software	66
Selecting the Paper Settings - Control Panel	67
Paper or Media Type Settings - Control Panel	68
Selecting the Default Paper Source Settings	69
Paper Source Settings Options	70
Placing Originals on the Product	71
Placing Originals on the Scanner Glass	71
Placing Originals in the Automatic Document Feeder	72
ADF Original Document Specifications	75
Copying	77
Copying Documents or Photos	77
Copying Options	79
Printing from a Computer	81
Printing with Windows	81
Selecting Basic Print Settings - Windows	82
Print Quality Options - Windows	84
Multi-Page Printing Options - Windows	84
Selecting Double-sided Printing Settings - Windows	85
Double-sided Printing Options - Windows	87
Selecting Additional Layout and Print Options - Windows	87
Custom Color Correction Options - Windows	89
Image Options and Additional Settings - Windows	90
Header/Footer Settings - Windows	91
Selecting a Printing Preset - Windows	92
Selecting Extended Settings - Windows	94
Extended Settings - Windows	95
Printing Your Document or Photo - Windows	96
Locking Printer Settings - Windows	97
Locked Setting Options	99
Selecting Default Print Settings - Windows	100
Changing the Language of the Printer Software Screens	101
Changing Automatic Update Options	102
Printing with the Built-in Epson Driver - Windows 10 S	103
Selecting Print Settings - Windows 10 S	103
Printing on a Mac	106
Selecting Basic Print Settings - Mac	107
Print Quality Options - Mac	110
Print Options - Mac	111
Selecting Page Setup Settings - Mac	111
Selecting Print Layout Options - Mac	112
Managing Color - Mac	113
Color Matching and Color Options - Mac	114
Selecting Printing Preferences - Mac	115
Printing Preferences - Mac	115
Printing Your Document or Photo - Mac	116
Checking Print Status - Mac	117
Printing From a Chromebook	118
Cancelling Printing Using a Product Button	119
Scanning	120
Starting a Scan	120
Starting a Scan Using the Product Control Panel	120
Changing Default Scan Job Settings	122
Setting Up a WSD Port (Windows 7/Windows Vista)	123
Starting a Scan Using the Epson Scan 2 Icon	123
Starting a Scan from a Scanning Program	126
Starting a Scan from a Smart Device	128
Scanning in Epson Scan 2	128
Additional Scanning Settings - Main Settings Tab	131
Additional Scanning Settings - Advanced Settings Tab	131
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	132
Image Format Options	134
Scan Resolution Guidelines	135
Faxing	136
Connecting a Telephone or Answering Machine	136
Setting Up Fax Features	139
Setting Up Basic Fax Features	140
Using the Fax Setting Wizard	140
Selecting the Line Type	143
Setting the Number of Rings to Answer	144
Selecting Advanced Fax Settings	145
Receive Settings - Fax	146
Basic Settings - Fax	147
Report Settings - Fax	149
Security Settings - Fax	150
Setting Up the Fax Utility - Windows	151
Setting Up Fax Features Using the Fax Utility - Mac	153
Setting Up Contacts and Contact Groups	154
Setting Up Contacts Using the Product Control Panel	155
Creating a Contact	155
Creating a Contact Group	157
Editing or Deleting a Contact or Group	159
Importing Contacts Using the Fax Utility - Windows	160
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	162
Sending Faxes	164
Sending Faxes from the Product Control Panel	164
Sending a Fax Using the Keypad, Contact List, or History	165
Fax Sending Options	166
Sending a Fax at a Specified Time	168
Sending Faxes Using the Fax Utility - Windows	170
Sending Faxes Using the Fax Utility - Mac	172
Dialing Fax Numbers from a Connected Telephone	175
Receiving Faxes	176
Fax Reception	176
Receiving Faxes Automatically	177
Receiving Faxes Manually	177
Receiving a Fax by Polling	178
Selecting Received Fax Options Using the Fax Utility - Windows	179
Checking Fax Status	182
Printing Fax Reports	183
Fax Report Options	183
Refilling Ink	185
Ink Safety Precautions	185
Check Ink Levels	187
Checking Ink Levels on Your Product	188
Checking Ink Levels - Windows	188
Checking Ink Levels - Mac	190
Disabling Special Offers with Windows	191
Purchase Epson Ink	192
Ink Bottle Part Numbers	192
Refilling the Ink Tanks	192
Adjusting Print Quality	199
Print Head Maintenance	199
Print Head Nozzle Check	199
Checking the Nozzles Using the Product Control Panel	200
Checking the Nozzles Using a Computer Utility	202
Print Head Cleaning	204
Cleaning the Print Head Using the Product Control Panel	205
Cleaning the Print Head Using a Computer Utility	207
Power Cleaning	210
Power Cleaning Using the Product Control Panel	210
Power Cleaning Using a Computer Utility	211
Print Head Alignment	213
Aligning the Print Head Using the Product Control Panel	213
Cleaning the Paper Guide	214
Checking the Number of Sheets	215
Checking the Sheet Counter - Windows	216
Checking the Sheet Counter - Mac	217
Cleaning and Transporting Your Product	218
Cleaning Your Product	218
Transporting Your Product	220
Solving Problems	224
Checking for Software Updates	224
Product Status Messages	225
Message Appears Prompting You to Reset Ink Levels	227
Running a Product Check	227
Resetting Control Panel Defaults	229
Solving Setup Problems	230
Product Does Not Turn On or Off	230
Noise After Filling the Ink	230
Software Installation Problems	231
Control Panel Setup Problems	231
Solving Network Problems	232
Product Cannot Connect to a Wireless Router or Access Point	232
Network Software Cannot Find Product on a Network	234
Product Does Not Appear in Mac Printer Window	235
Wireless Network Connection is Unstable on a Mac	235
Wired Network Connection Becomes Unstable	235
Cannot Print Over a Network	236
Cannot Scan Over a Network	237
Solving Copying Problems	238
Product Makes Noise, But Nothing Copies	238
Product Makes Noise When It Sits for a While	239
Solving Paper Problems	239
Paper Feeding Problems	239
Paper Jams Inside the Product	240
Paper Ejection Problems	240
Solving Problems Printing from a Computer	241
Nothing Prints	241
Product Icon Does Not Appear in Windows Taskbar	242
Printing is Slow	243
Solving Page Layout and Content Problems	244
Inverted Image	245
Too Many Copies Print	245
Blank Pages Print	245
Incorrect Margins on Printout	246
Border Appears on Borderless Prints	246
Incorrect Characters Print	247
Incorrect Image Size or Position	248
Slanted Printout	249
Solving Print Quality Problems	249
White or Dark Lines in Printout	250
Blurry or Smeared Printout	251
Faint Printout or Printout Has Gaps	253
Grainy Printout	254
Incorrect Colors	255
Solving Scanning Problems	256
Scanning Software Does Not Operate Correctly	256
Cannot Start Epson Scan 2	257
Solving Scanned Image Quality Problems	257
Image Consists of a Few Dots Only	258
Line of Dots Appears in All Scanned Images	258
Straight Lines in an Image Appear Crooked	258
Image is Distorted or Blurry	259
Image Colors are Patchy at the Edges	259
Image is Too Dark	259
Back of Original Image Appears in Scanned Image	260
Ripple Patterns Appear in an Image	260
Scanned Image Colors Do Not Match Original Colors	260
Scanned Image Edges are Cropped	261
Characters are Not Recognized During Conversion to Editable Text (OCR)	261
Solving Faxing Problems	262
Cannot Send or Receive Faxes	262
Cannot Receive Faxes with a Telephone Connected to Your Product	264
Fax Memory Full Error Appears	264
Fax Quality is Poor	265
Sent Fax is Received in an Incorrect Size	266
Received Fax is Not Printed	266
Uninstall Your Product Software	266
Uninstalling Product Software - Windows	266
Uninstalling Product Software - Mac	267
Where to Get Help	268
Technical Specifications	270
Windows System Requirements	270
Mac System Requirements	271
Paper Specifications	272
Printable Area Specifications	273
Automatic Document Feeder (ADF) Specifications	275
Scanning Specifications	275
Ink Specifications	276
Fax Specifications	276
Dimension Specifications	277
Electrical Specifications	278
Environmental Specifications	278
Interface Specifications	278
Network Interface Specifications	279
Safety and Approvals Specifications	280
Notices	281
Important Safety Instructions	281
General Product Safety Instructions	281
LCD Screen Safety Instructions	283
Wireless Connection Safety Instructions	283
Telephone Equipment Safety Instructions	284
FCC Compliance Statement	284
Binding Arbitration and Class Waiver	287
Trademarks	290
Copyright Notice	290
libTIFF Software Acknowledgment	291
A Note Concerning Responsible Use of Copyrighted Materials	292
Default Delay Times for Power Management for Epson Products	292

Match case Limit results 1 per page

247

•

Mac

: Make sure you selected the

Borderless

checkbox or a paper size with a

Borderless

option in

your printer software.

• Adjust the

Expansion

setting to adjust the amount of image expansion on the edges of borderless

prints.

• Make sure the image size and the paper size are set correctly; if the image is small, the enlargement

may not be enough to cover the paper.

• Access the Extended Settings (Windows) or Printing Preferences (Mac) and select

Remove White

Borders

• Make sure you have stored the paper correctly. Paper can expand or contract if it is not stored

properly. See the instructions that came with your paper for storage instructions.

Parent topic:

Solving Page Layout and Content Problems

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:

• Make sure any cables are securely connected at both ends.

• In Windows, delete all print jobs from the Windows Spooler:

•

Windows 10

: Click

and select

(Settings) >

Devices

Printers & scanners

. Select your

product name and select

Manage

Open print queue

. Right-click the stalled print job, click

Cancel

, and click

Yes

•

Windows 8.x

: Navigate to the

Apps

screen and select

Control Panel

Hardware and Sound

Devices and Printers

. Right-click your product name, select

See what's printing

, and select your

product name again, if necessary. Right-click the stalled print job, click

Cancel

, and click

Yes

•

Windows 7

: Click

and select

Devices and Printers

. Right-click your product name, select

See

what's printing

, and select your product name again, if necessary. Right-click the stalled print job,

click

Cancel

, and click

Yes

•

Windows Vista

: Click

and select

Control Panel

. Click

Printer

under

Hardware and Sound

right-click your product name, and select

Open

. Right click the stalled print job, click

Cancel

, and

click

Yes

• If your product is connected to a USB hub, connect it directly to your computer instead.