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Epson ET-2720 Users Guide - Page 193

Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan 2, Scanners and Cameras

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Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. • Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning stops if the total data size reaches the limit. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • If your product is connected to a USB hub, connect it directly to your computer instead. • Make sure Epson Scan 2 is selected as your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. 193

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icon Information	13
Entering Characters on the LCD Screen	14
Changing LCD Screen Language	15
Preventing PC Connection via USB	16
Product Parts Locations	17
Product Parts - Front	17
Product Parts - Inside	18
Product Parts - Back	19
Using Power Saving Settings	19
Changing the Sleep Timer Setting from the Control Panel	20
Changing the Power Off Timer Setting from the Control Panel	21
Epson Connect Solutions for Smartphones, Tablets, and More	22
Setting Up Epson Connect Services	23
Using Epson Email Print	24
Using the Epson iPrint Mobile App	24
Using Epson Remote Print	25
Voice-activated Printing	26
Using AirPrint	26
Using Google Cloud Print	27
Setting Up Google Cloud Print on a Chromebook	28
Using the Mopria Print Service	29
Android Printing Using the Epson Print Enabler	30
Using Fire OS Printing	30
Using Windows 10 Mobile Printing	31
Wi-Fi Networking	32
Network Security Recommendations	32
Wi-Fi Infrastructure Mode Setup	33
Selecting Wireless Network Settings from the Control Panel	34
Wi-Fi Direct Mode Setup	36
Enabling Wi-Fi Direct Mode	36
Wi-Fi Protected Setup (WPS)	39
Using WPS to Connect to a Network	39
Printing a Network Status Sheet	41
Printing a Network Connection Report	41
Network Connection Report Codes and Messages	42
Changing or Updating Network Connections	48
Accessing the Web Config Utility	49
Changing a USB Connection to a Wi-Fi Connection	49
Connecting to a New Wi-Fi Router	49
Disabling Wi-Fi Features	50
Loading Paper	51
Loading Paper in the Sheet Feeder	51
Paper Loading Capacity	55
Compatible Epson Papers	56
Borderless Paper Type Compatibility	58
Paper or Media Type Settings - Printing Software	58
Selecting the Paper Settings - Control Panel	59
Paper or Media Type Settings - Control Panel	60
Selecting the Default Paper Source Settings	61
Paper Source Settings Options	62
Placing Originals on the Product	63
Placing Originals on the Scanner Glass	63
Copying	65
Copying Documents or Photos	65
Copying Options	67
Printing from a Computer	69
Printing with Windows	69
Selecting Basic Print Settings - Windows	70
Print Quality Options - Windows	72
Multi-Page Printing Options - Windows	72
Selecting Double-sided Printing Settings - Windows	73
Double-sided Printing Options - Windows	75
Selecting Additional Layout and Print Options - Windows	75
Custom Color Correction Options - Windows	77
Image Options and Additional Settings - Windows	78
Header/Footer Settings - Windows	79
Selecting a Printing Preset - Windows	80
Selecting Extended Settings - Windows	82
Extended Settings - Windows	83
Printing Your Document or Photo - Windows	84
Locking Printer Settings - Windows	85
Locked Setting Options	87
Selecting Default Print Settings - Windows	88
Changing the Language of the Printer Software Screens	89
Changing Automatic Update Options	90
Printing with the Built-in Epson Driver - Windows 10 S	91
Selecting Print Settings - Windows 10 S	91
Printing on a Mac	94
Selecting Basic Print Settings - Mac	95
Print Quality Options - Mac	98
Print Options - Mac	99
Selecting Page Setup Settings - Mac	99
Selecting Print Layout Options - Mac	100
Managing Color - Mac	101
Color Matching and Color Options - Mac	102
Selecting Printing Preferences - Mac	103
Printing Preferences - Mac	103
Printing Your Document or Photo - Mac	104
Checking Print Status - Mac	105
Printing From a Chromebook	106
Cancelling Printing Using a Product Button	107
Scanning	108
Starting a Scan	108
Starting a Scan Using the Product Control Panel	108
Changing Default Scan Job Settings	110
Setting Up a WSD Port (Windows 7/Windows Vista)	110
Starting a Scan Using the Epson Scan 2 Icon	111
Starting a Scan from a Scanning Program	114
Starting a Scan from a Smart Device	116
Scanning in Epson Scan 2	116
Additional Scanning Settings - Main Settings Tab	119
Additional Scanning Settings - Advanced Settings Tab	119
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	120
Image Format Options	122
Scan Resolution Guidelines	123
Refilling Ink	124
Ink Safety Precautions	124
Check Ink Levels	126
Checking Ink Levels on Your Product	127
Checking Ink Levels - Windows	127
Checking Ink Levels - Mac	129
Disabling Special Offers with Windows	130
Purchase Epson Ink	131
Ink Bottle Part Numbers	131
Refilling the Ink Tanks	131
Adjusting Print Quality	138
Print Head Maintenance	138
Print Head Nozzle Check	138
Checking the Nozzles Using the Product Control Panel	139
Checking the Nozzles Using a Computer Utility	141
Print Head Cleaning	143
Cleaning the Print Head Using the Product Control Panel	144
Cleaning the Print Head Using a Computer Utility	146
Power Cleaning	149
Power Cleaning Using the Product Control Panel	149
Power Cleaning Using a Computer Utility	150
Print Head Alignment	152
Aligning the Print Head Using the Product Control Panel	152
Cleaning the Paper Guide	153
Checking the Number of Sheets	154
Checking the Sheet Counter - Windows	155
Checking the Sheet Counter - Mac	155
Cleaning and Transporting Your Product	157
Cleaning Your Product	157
Transporting Your Product	158
Solving Problems	162
Checking for Software Updates	162
Product Status Messages	163
Message Appears Prompting You to Reset Ink Levels	164
Running a Product Check	165
Resetting Control Panel Defaults	167
Solving Setup Problems	167
Product Does Not Turn On or Off	168
Noise After Filling the Ink	168
Software Installation Problems	168
Control Panel Setup Problems	169
Solving Network Problems	169
Product Cannot Connect to a Wireless Router or Access Point	170
Network Software Cannot Find Product on a Network	171
Product Does Not Appear in Mac Printer Window	172
Wireless Network Connection is Unstable on a Mac	173
Cannot Print Over a Network	173
Cannot Scan Over a Network	174
Solving Copying Problems	175
Product Makes Noise, But Nothing Copies	175
Product Makes Noise When It Sits for a While	176
Solving Paper Problems	176
Paper Feeding Problems	176
Paper Jams Inside the Product	177
Paper Ejection Problems	177
Solving Problems Printing from a Computer	177
Nothing Prints	178
Product Icon Does Not Appear in Windows Taskbar	179
Printing is Slow	179
Solving Page Layout and Content Problems	181
Inverted Image	181
Too Many Copies Print	182
Blank Pages Print	182
Incorrect Margins on Printout	182
Border Appears on Borderless Prints	183
Incorrect Characters Print	184
Incorrect Image Size or Position	185
Slanted Printout	185
Solving Print Quality Problems	186
White or Dark Lines in Printout	186
Blurry or Smeared Printout	187
Faint Printout or Printout Has Gaps	189
Grainy Printout	190
Incorrect Colors	191
Solving Scanning Problems	192
Scanning Software Does Not Operate Correctly	193
Cannot Start Epson Scan 2	193
Solving Scanned Image Quality Problems	194
Image Consists of a Few Dots Only	194
Line of Dots Appears in All Scanned Images	195
Straight Lines in an Image Appear Crooked	195
Image is Distorted or Blurry	195
Image Colors are Patchy at the Edges	196
Image is Too Dark	196
Back of Original Image Appears in Scanned Image	196
Ripple Patterns Appear in an Image	196
Scanned Image Colors Do Not Match Original Colors	197
Scanned Image Edges are Cropped	197
Characters are Not Recognized During Conversion to Editable Text (OCR)	197
Uninstall Your Product Software	198
Uninstalling Product Software - Windows	198
Uninstalling Product Software - Mac	199
Where to Get Help	200
Technical Specifications	202
Windows System Requirements	202
Mac System Requirements	203
Paper Specifications	203
Printable Area Specifications	205
Scanning Specifications	207
Ink Specifications	207
Dimension Specifications	208
Electrical Specifications	208
Environmental Specifications	209
Interface Specifications	209
Network Interface Specifications	209
Safety and Approvals Specifications	210
Notices	211
Important Safety Instructions	211
General Product Safety Instructions	211
LCD Screen Safety Instructions	213
Wireless Connection Safety Instructions	213
FCC Compliance Statement	214
Binding Arbitration and Class Waiver	214
Trademarks	218
Copyright Notice	218
libTIFF Software Acknowledgment	219
A Note Concerning Responsible Use of Copyrighted Materials	219
Default Delay Times for Power Management for Epson Products	220