Dell E2016HV Users Guide - Page 50

Common Problems

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Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions. Common Symptoms What You Experience No Video/Power LED No picture off Possible Solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully. • Ensure that the correct input source is selected via the Input Source Select button. No Video/Power LED No picture or no on brightness • Check the "Power LED Button" option under Energy in OSD Menu. • Increase brightness & contrast controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Ensure that the correct input source is selected via the Input Source Select menu. Poor Focus • Run the built-in diagnostics. Picture is fuzzy, blurry, • Perform Auto Adjust via OSD. or ghosting • Adjust the Phase and Pixel Clock controls via OSD. • Eliminate video extension cables. • Reset the monitor to Factory Settings. Shaky/Jittery Video Wavy picture or fine movement • Change the video resolution to the correct aspect ratio (16:9). • Perform Auto Adjust via OSD. • Adjust the Phase and Pixel Clock controls via OSD. • Reset the monitor to Factory Settings. • Check environmental factors. • Relocate the monitor and test in another room. 50 Troubleshooting

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50
Troubleshooting
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions.
Common Symptoms
What You
Experience
Possible Solutions
No Video/Power LED
off
No picture
•
Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
•
Verify that the power outlet is
functioning properly using any other
electrical equipment.
•
Ensure that the power button is
depressed fully.
•
Ensure that the correct input source
is selected via the
Input Source
Select
button.
•
Check the “Power LED Button” option
under Energy in OSD Menu
.
No Video/Power LED
on
No picture or no
brightness
•
Increase brightness & contrast
controls via OSD.
•
Perform monitor self-test feature
check.
•
Check for bent or broken pins in the
video cable connector.
•
Ensure that the correct input source
is selected via the
Input Source
Select
menu.
•
Run the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry,
or ghosting
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel Clock
controls via OSD.
•
Eliminate video extension cables.
•
Reset the monitor to
Factory
Settings
.
•
Change the video resolution to the
correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or fine
movement
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel Clock
controls via OSD.
•
Reset the monitor to
Factory
Settings
.
•
Check environmental factors.
•
Relocate the monitor and test in
another room.