BenQ SW271C User Manual
BenQ SW271C Manual
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BenQ SW271C manual content summary:
- BenQ SW271C | User Manual - Page 1
LCD Monitor User Manual PhotoVue Photographer Monitor | SW Series - BenQ SW271C | User Manual - Page 2
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation. Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the - BenQ SW271C | User Manual - Page 3
its user guide as instructed from the BenQ website. • Palette Master Element The Palette Master Element software simplifies calibration and reliably produces accurate color results. Palette Master Element can be used to fine-tune the color engine in certain BenQ monitors and fully supports X-Rite - BenQ SW271C | User Manual - Page 4
Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions 6 How to assemble your monitor hardware 21 Adjusting the monitor height 34 How to avoid unwanted lights on the screen? Installing shading hood (optional step) 29 - BenQ SW271C | User Manual - Page 5
Maintenance and product support How to clean the monitor? Care and cleaning 7 Cleaning the LCD screen (SW321C only) 9 How to keep the monitor not in use for a long time? How to detach the stand and the base 27 Care and cleaning 7 I need more support. Product support 3 Servicing 7 5 - BenQ SW271C | User Manual - Page 6
be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged INSTRUCTIONS. For models with adapter: • Use only the power adapter supplied with your LCD Monitor not attempt to service the power adapter. There are no service parts inside. Replace the unit - BenQ SW271C | User Manual - Page 7
misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website Support.BenQ.com from for more support. Caution • The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes - BenQ SW271C | User Manual - Page 8
• Reduce your eye strain by focusing on objects far way. • Frequent blinking and eye exercise help keep your eyes from drying out. 8 - BenQ SW271C | User Manual - Page 9
screen (SW321C only) Please follow these safety instructions for best performance, and long life for your monitor. Due to the special panel coating, smudges and fingerprints on the monitor screen could be obvious. Be sure to follow the instructions to clean the screen surface appropriately. Using - BenQ SW271C | User Manual - Page 10
its box if it is not used for a long time. °C ~ 40°C • If your monitor screen can not be cleaned up by the roller even if it is properly washed, contact local customer service for the availability of a new roller. BenQ Service If you drop the roller by accident, dirt or tiny sharp debris may - BenQ SW271C | User Manual - Page 11
cleaner kit, and wipe smudges off the screen. • Make sure no liquid goes into the gap between the screen and the bezel. Liquids inside the monitor could cause short circuits. 11 - BenQ SW271C | User Manual - Page 12
27 Installing shading hood (optional step 29 Adjusting the monitor height ...34 Rotating the monitor ...35 Viewing angle adjustment ...36 Using the monitor wall mounting kit 37 Getting the most from your BenQ monitor 38 Downloading the LCD Monitor driver files from the Internet 38 How to install - BenQ SW271C | User Manual - Page 13
devices...51 Navigating the main menu ...52 Display menu ...53 Color Adjustment menu ...55 PIP/PBP menu ...60 System menu ...62 Controller Key menu ...66 Troubleshooting ...68 Frequently asked questions (FAQ)...68 Need more help? ...70 11/13/20 SW321-EM-V1 - BenQ SW271C | User Manual - Page 14
a replacement. BenQ LCD Monitor Monitor Stand Monitor Base Screen Cleaning Roller (SW321C only) Quick Start Guides (SW321C: One copy attached to the monitor screen and the other in the package. SW271C: One copy in the package only.) Safety Instructions Quick Start Guide Safety Instructions 14 - BenQ SW271C | User Manual - Page 15
Regulatory Statements Power Cord (Picture may differ from product supplied for your region.) Video Cable: DP (Optional accessory) Video Cable: DP to mini DP (Optional accessory) Video Cable: HDMI Audio Cable (Optional accessory) USB Cable: USB-C™ Use of the supplied USB-C™ cable is recommended to - BenQ SW271C | User Manual - Page 16
separately. • Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport. Always keep the product and accessories out of reach of small children. 16 Getting started - BenQ SW271C | User Manual - Page 17
Getting to know your monitor Front view 1. Control buttons 2. Power button Back view 12 3. Cable management hole 4. Input and output ports 5. Kensington lock slot 7 6 6. USB ports (downstream; connecting to USB devices) 7. SD card slot 3 45 Getting to know your monitor 17 - BenQ SW271C | User Manual - Page 18
product specifications on the website for details. 1. AC power input jack 2. Service port 3. Hotkey Puck G2 socket 4. HDMI socket 1 2 3 4 5 ; connecting to the PC) • Depending on the product specifications, the supported resolution and timing may vary. • Above diagram may vary depending on - BenQ SW271C | User Manual - Page 19
is determined only by the selected refresh rate. See for Options for data transfer via USB-C™ on page 65 more information. Getting to know your monitor 19 - BenQ SW271C | User Manual - Page 20
12V / 3A 15V / 3A 20V / 3A • A connected device needs to be equipped with a USB-C™ connector that supports charging function via USB power delivery. • The connected device can be charged via USB-C™ port even when the monitor is in power saving mode. (*) • The USB power delivery is up to 60W. If the - BenQ SW271C | User Manual - Page 21
the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model. Apart from that, printed Quick Start Guide on the monitor screen is available to SW321C only. • The supported - BenQ SW271C | User Manual - Page 22
Gently turn the screen over to install the monitor stand arm and base. Orient and align the stand arm with the monitor ( 1 ), push them together until they click lift the monitor, turn it over and place it upright on its stand on a flat even surface. You should position the monitor and angle - BenQ SW271C | User Manual - Page 23
USB-C™ port of a laptop. It allows signal, audio, and data transmission from the laptop to the monitor. The USB-C™ port on the monitor supports power delivery. See Power delivery of USB-C™ port on your monitor on page 20 for more information. If a separately purchased USB-C™ cable is used, make sure - BenQ SW271C | User Manual - Page 24
an SD or MMC memory card following the direction indicated on the card to exchange files. Supported memory card formats are as follows: •SD / SDHC / SDXC •MMC 6. Connect the Hotkey Puck G2 to the monitor. Connect the Hotkey Puck G2 to the mini USB port (exclusively for Hotkey Puck connection) on - BenQ SW271C | User Manual - Page 25
on Hotkey Puck G2, see Hotkey Puck G2 and its basic operations. Quick Start Guide 7. Connect the power cable to the monitor. Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet. 8. Organize the cables - BenQ SW271C | User Manual - Page 26
product supplied for your region. Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page 38 to install the monitor software. To extend the service life of the product, we recommend that - BenQ SW271C | User Manual - Page 27
a towel on the desk for padding, before laying the screen face down on a flat clean padded surface. Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or - BenQ SW271C | User Manual - Page 28
Turn the stand counterclockwise until you cannot go further. And then detach the base from the stand. 28 How to assemble your monitor hardware - BenQ SW271C | User Manual - Page 29
the product supplied for your region). • Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are well-designed and can fit into your monitor properly. Do not use excessive force when installing the shading hood to avoid possible damage. • Avoid - BenQ SW271C | User Manual - Page 30
the hood (plate R2) with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to . 5. Attach to the left side of the monitor. Align the hooks on the hood (plate L2) with the holes on the left side of the monitor, and insert the hooks. After that, press - BenQ SW271C | User Manual - Page 31
top plate so the colorimeter can be installed. Follow the instruction manuals of the colorimeter you purchased and the provided software (e.g., the monitor upright on its stand on a flat even surface. Make sure the monitor is rotated to the portrait mode as instructed in Rotating the monitor on - BenQ SW271C | User Manual - Page 32
on the hood with the holes on the right side of the monitor, and insert the hooks. After that, press down plate ( as illustrated. 5. Attach to the left side of the monitor. Align the hooks on the hood with the holes on the left side of the monitor, and insert the hooks. After that, press down plate - BenQ SW271C | User Manual - Page 33
the display's color by a colorimeter, slide to open the cover on the top plate so the colorimeter can be installed. Follow the instruction manuals of the colorimeter you purchased and the provided software (e.g., Palette Master Element) to complete the installation and calibration process. How to - BenQ SW271C | User Manual - Page 34
part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries. Keep children out of reach of the monitor while performing this operation. • If the monitor has been rotated to portrait mode and height adjustment is desired, you - BenQ SW271C | User Manual - Page 35
Gently lift the display up and extend it to the maximum extended position. Then tilt the monitor. The monitor should be vertically extended to allow to rotate from landscape to portrait mode. 4. Rotate the monitor 90 degrees clockwise as illustrated. To avoid the edge of the LCD display hitting the - BenQ SW271C | User Manual - Page 36
5. Adjust the monitor to the desired viewing angle. Viewing angle adjustment You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Check the product specifications on the website for details. 36 How to assemble your monitor hardware - BenQ SW271C | User Manual - Page 37
the instruction manuals of the wall mount bracket you purchased to complete the installation. Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for - BenQ SW271C | User Manual - Page 38
instructions. Further details and step-by-step instructions for either an automatic (new) or upgrade (existing) installation, see: • How to install the monitor of the monitor. Downloading the LCD Monitor driver files from the Internet 1. Download the correct driver files from Support.BenQ.com. 2. - BenQ SW271C | User Manual - Page 39
computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it. If you are adding the BenQ LCD Monitor to an existing computer that - BenQ SW271C | User Manual - Page 40
an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS). The BenQ LCD Monitor driver for your - BenQ SW271C | User Manual - Page 41
the name of your monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor, and then the Properties locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 38. 8. - BenQ SW271C | User Manual - Page 42
and right-click the name of your monitor from the menu. Alternatively, right-click the monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the - BenQ SW271C | User Manual - Page 43
and right-click the name of your monitor from the menu. Alternatively, right-click the monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the - BenQ SW271C | User Manual - Page 44
How to adjust your monitor The control panel No. Name 1. Control keys 2. Power key 1 2 Description Accesses the functions or menu items displayed on the screen, right next to each key. Turns the power on or off. 44 How to adjust your monitor - BenQ SW271C | User Manual - Page 45
the OSD menu. • You need to connect the Hotkey Puck G2 to your monitor prior to use. Follow the instructions in Connect the Hotkey Puck G2 to the monitor. on page 24. • Hotkey Puck G2 is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other - BenQ SW271C | User Manual - Page 46
Press and hold for 3 seconds to bring up the setup menu to change the default setting. Alternatively, go to Controller Key > Rotation Key on the monitor. Customizing the Controller Keys on Hotkey Puck G2 Keys on the Hotkey Puck G2 are designated for particular functions. You can change the default - BenQ SW271C | User Manual - Page 47
OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1 2 4 3 1. Press any of the control keys. 2. The hot key menu is displayed. The left three controls are custom keys and are designated for particular functions - BenQ SW271C | User Manual - Page 48
, and confirm with . See Customizing the Controller Keys on Hotkey Puck G2 on page 46 for more information. Working with HDR technology • Your monitor supports HDR10 and HLG technologies. • The information regarding HDR-compatible devices and content in this document is most up-to-date at the time - BenQ SW271C | User Manual - Page 49
(may vary by manufacturer) Supported resolution or modes 3840 x Enabling HDR function If the instructions in Working with HDR not HDR-compatible. The monitor stays to the color mode the display and color settings manually from the related OSD menus. Element How-to-Use Guide). See Advanced software - BenQ SW271C | User Manual - Page 50
menu on page 60. Video source selection in PIP/PBP mode Your monitor scans for the available video sources in the following order: HDMI, grayed out. Refer to the following table to find your main source and its supporting second sources. Main source Inputs HDMI-1 HDMI-2 DP USB-C™ HDMI-1 V V - BenQ SW271C | User Manual - Page 51
requirements, you will need the software solution Paper Color Sync, which supports more printers, papers, and color gamuts. See Advanced software on page videos on the monitor. To find out the compatible converters and capture cards, visit www.BenQ.com, find the Overview of your monitor model, and - BenQ SW271C | User Manual - Page 52
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu. Select main menu. See Basic menu operation on page 47 for details. ( - BenQ SW271C | User Manual - Page 53
Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, - BenQ SW271C | User Manual - Page 54
Item Aspect Ratio Function This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. Full Scales the input image to fill the screen. Ideal for 16:9 aspect images. Aspect The input image is displayed without geometric distortion filling as - BenQ SW271C | User Manual - Page 55
Color Adjustment menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain - BenQ SW271C | User Manual - Page 56
in Medicine is a standard for handling, storing, printing, and transmitting medical images. Paper Minimizes the color difference between the Color Sync monitor and the hardcopy. It works with the Paper Color Sync software to simulate the display colors with the selected printers and paper - BenQ SW271C | User Manual - Page 57
colorimeter (purchased separately). Visit the website for software download and more information Calibration (Palette Master Element How-to-Use Guide). 3 See Advanced software on page 3. Brightness Contrast Custom Applies a combination of color settings defined by users. Adjusts the balance - BenQ SW271C | User Manual - Page 58
Item Function Range Color Gamut Adobe RGB Suitable for Adobe® RGB compatible peripherals. sRGB Suitable for sRGB compatible peripherals. Rec. 709 For better color matching representation with Standard Rec. 709. DCI-P3 For better color matching representation with Standard DCI-P3. Hue - BenQ SW271C | User Manual - Page 59
Color Mode Brightness Contrast Sharpness Color Temp. DCI-P3 V V V N/A Display-P3 V V V 6500K DICOM V V V N/A HDR V V V N/A Calibration 1 N/A N/A V N/A Calibration 2 N/A N/A V N/A Calibration 3 N/A N/A V N/A Custom V V V V Paper Color Sync N/A N/A N/A N/A - BenQ SW271C | User Manual - Page 60
PIP/PBP menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, - BenQ SW271C | User Manual - Page 61
Item Function Range PIP/PBP Source PIP Size H. Position Sets the second video source for the PIP/PBP mode. • HDMI-1 • HDMI-2 • DP • USB-C Determines the size of the inset window in the PIP mode. • Small • Medium • Large Adjusts the horizontal position of the inset window in the PIP 0~100 - BenQ SW271C | User Manual - Page 62
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their - BenQ SW271C | User Manual - Page 63
disabled. To unlock the OSD controls, press and hold any key for 10 seconds. CAL. Reminder Sets to remind you when monitor calibration is • ON recommended. When the monitor is in use, the used time • OFF is automatically calculated by a built-in timer. USB-C Awake If this function is disabled - BenQ SW271C | User Manual - Page 64
. Resolution Notice Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor. Custom Key 1 Sets the function to be accessed by custom key 1. Custom Key 2 Sets the function to be accessed by custom key 2. Custom Key 3 Sets - BenQ SW271C | User Manual - Page 65
controls to be sent via the software for remote diagnostics. Displays the current monitor property settings. • Input • Input bit • Current Resolution • Optimum Resolution (best with the monitor) • HDR • Model Name Reset All Resets all mode, color and geometry settings to the factory default - BenQ SW271C | User Manual - Page 66
Controller Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain - BenQ SW271C | User Manual - Page 67
Item Controller Key Dial Function Sets the function to be accessed by the Dial key on Hotkey Puck G2. See Hotkey Puck G2 and its basic operations on page 45 for the location of the key. Range • Brightness • Contrast • Volume Navigating the main menu 67 - BenQ SW271C | User Manual - Page 68
. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. You are running the monitor at its native resolution, but the image is still - BenQ SW271C | User Manual - Page 69
Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct - BenQ SW271C | User Manual - Page 70
headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service. 70 Troubleshooting
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LCD Monitor
User Manual
PhotoVue Photographer Monitor
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SW Series