Thermador MC30WS Instruction manual - Page 35

Before Calling for Service Before calling Customer Service, consider the suggestions and instructions below: Problem Suggestion Neither the display nor the oven ▯ Reset the household circuit breaker or replace any blown fuses. operates. ▯ Have an authorized servicer check if the appliance is properly installed and grounded. The display works, but the oven ▯ Make sure the oven door is closed securely and completely. will not operate. ▯ Check to see if packing material or other materials are stuck to the door seal. ▯ Check for damage to the oven door. ▯ Check the oven is not in Demo Mode, it will operate but not heat. The power goes off before the ▯ Reset the clock and any cooking instructions. cook time has elapsed. ▯ Reset the household circuit breaker or replace any blown fuses. The microwave power level If the oven is set to cook for more than 30 minutes at 100% power level, it will switches from power level 100% automatically reduce the power to a 80% power level after 30 minutes to avoid to power level 80%. overcooking. You see sparks or arcing. Remove any metallic utensils, cookware or metal ties from the oven cavity. If using aluminum foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls. The turntable makes noises or ▯ Clean the underside of the metal tray turntable, and the oven cavity bottom. sticks. ▯ Make sure the metal tray turntable is positioned correctly. Using your microwave causes This is similar to the interference caused by other small appliances, such as hair TV or radio interference. dryers. Move your microwave further away from other appliances, like your TV or radio. The touch buttons do not operate properly This may be due to condensation on keypad. Clean the control panel with a dry cloth. Disconnect the appliance from the power supply by switching off the fuse in the fuse box and switch it back on after 10 seconds. If the problem persists, please shut off the appliance and have an authorized servicer check if the appliance is properly grounded. The display shows error A malfunction has occurred. Note any error messages that may appear on the dis- message and Customer Service play. Disconnect the appliance from the power supply by switching off the fuse in number the fuse box and call an authorized servicer. The display shows Touch the display and re-enter settings. If the error occurs again, call Customer "Temperature Sensor Error" Service. and Customer Service number The display shows "Humidity Sensor Error" and Customer Service number Touch the display and re-enter settings. If the error occurs again, call Customer Service. The display shows "Temperature Error" and Customer Service number Touch the display and re-enter settings. If the error occurs again, call Customer Service. 35