Sub-Zero BI-36S Built-In Use & Care Guide - Page 43

Troubleshooting Guide 43 subzero.com Troubleshooting If your built-in unit is not operating properly, use the following troubleshooting guide before contacting Sub-Zero factory certified service. This guide will save you time and trouble and may help you avoid the expense of a service call. The indicator is illuminated or flashing in the control panel display. • The microprocessor has sensed a problem with the operating system. There may be instructions in the control panel display to solve the problem. • This may also indicate that the condenser needs cleaning. Refer to condenser cleaning on page 2. • If this occurs, turn the unit off with the POWER key pad and then restart by pressing the key pad again. If the indicator is still present, call Sub-Zero customer care at 800-222-7820. The flashing with audible chime and indicators are both flashing in the control panel display. • Check for excess water near the unit. If you see excess water, turn off the water supply at the shut-off valve. Also, verify temperatures inside the unit and manage the contents accordingly. Once you have verified there is an issue, call Sub-Zero customer care immediately at 800-222-7820. The audible chime can be reset for 24 hours by holding the ALARM key and pressing the POWER key. The indicator is flashing in the control panel display. • An error in water flow has been detected. Press both the MAX ICE and ICE ON/OFF key pads at the same time. If the indicator begins to flash again, contact Sub-Zero factory certified service. Refrigerator/freezer is not running. • Is there electrical power to the unit and is the home circuit breaker on? • Is the condenser area clean? • Has a door (or drawer) been left open for an extended period? Be sure that food is not obstructing proper door or drawer closing. • The light terminator may have deactivated the lights if the door has been left open. Verify that the lights in the unit are not illuminated. Close the door and wait 30 minutes. If the lights are not on after 30 minutes, contact Sub-Zero factory certified service. • Has one section been manually disabled? Refer to interior cleaning on page 28. • Is the unit in showroom mode? Call Sub-Zero customer care at 800-222-7820 for instruction on taking the unit out of this mode. Refrigerator/freezer is warmer than usual. • Is the control set properly? • Is the condenser area clean? • Has a door (or drawer) been left open for an extended period? Be sure that food is not obstructing proper door closing. • Has a large amount of food been added recently?