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HP Spectre 13 User Guide - Page 76

Contacting support, Contact HP worldwide

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Contacting support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact support at http://www.hp.com/go/contactHP. NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● Email Support. ● Find Support worldwide telephone numbers. ● Locate an HP service center. 66 Chapter 13 Troubleshooting and support

Section	Page
Starting right	11
Best practices	11
Fun things to do	11
More HP resources	12
Getting to know your computer	13
Finding your hardware and software information	13
Right side	14
Left side	15
Display	16
TouchPad	17
Lights	18
Buttons	19
Keys	20
Bottom	21
Labels	21
Connecting to a network	23
Connecting to a wireless network	23
Using the wireless controls	23
Using the wireless button	23
Using operating system controls	24
Using a WLAN	24
Using an Internet service provider	24
Setting up a WLAN	25
Configuring a wireless router	25
Protecting your WLAN	25
Connecting to a WLAN	26
Using Bluetooth wireless devices (select models only)	26
Enjoying entertainment features	27
Multimedia features	27
Using the webcam	28
Editing media in Adobe Photoshop Lightroom	29
Special features	29
Using audio	29
Connecting speakers	29
Connecting headphones and microphones	29
Checking the sound	30
Using Beats Audio	30
Accessing Beats Audio Control Panel	30
Enabling and disabling Beats Audio	30
Using video	30
Connecting an HDMI device	31
Configuring HDMI audio settings	31
Connecting a digital display device	32
View media in high-resolution display (select models only)	32
Using the keyboard and pointing devices	34
Using the keyboard	34
Using the action keys	34
Using the hot keys	35
Navigating the screen	35
Selecting and opening	36
Using TouchPad gestures	37
Scrolling	38
Pinching/zooming	38
Rotating	39
2–Finger Click	40
Using touch screen gestures	41
Selecting	41
Scrolling and moving objects	42
Pinching/zooming	43
Rotating	43
Managing power	44
Using Sleep or Hibernation	44
Intel Rapid Start Technology (select models only)	44
Initiating and exiting Sleep	44
Initiating and exiting Hibernation	45
Setting password protection on wakeup	45
Using the power meter	46
Running on battery power	46
Factory-sealed battery	46
Finding battery information	46
Conserving battery power	47
Identifying low battery levels	47
Resolving a low battery level	47
Resolving a low battery level when external power is available	47
Resolving a low battery level when no power source is available	47
Resolving a low battery level when the computer cannot exit Hibernation	47
Running on external power	48
HP CoolSense (select models only)	48
Refreshing your software content with Intel Smart Connect Technology (select models only)	49
Shutting down the computer	49
Managing and sharing information	50
Using a USB device	50
Connecting a USB device	51
Removing a USB device	51
Connecting a powered USB device	51
Inserting and removing a memory card	52
Maintaining your computer	53
Updating programs and drivers	53
Cleaning your computer	53
Cleaning procedures	54
Cleaning the display (All-in-Ones or Notebooks)	54
Cleaning the sides or cover	54
Cleaning the TouchPad, keyboard, or mouse	54
Traveling with or shipping your computer	54
Securing your computer and information	56
Locating your security software	56
Using passwords	56
Setting Windows passwords	57
Setting Setup Utility (BIOS) passwords	58
Using Internet security software	58
Using antivirus software	58
Using firewall software	59
Installing software updates	59
Installing Windows security updates	59
Installing HP and third-party software updates	59
Securing your wireless network	59
Backing up your software applications and information	60
Using an optional security cable lock	60
Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)	61
Starting Setup Utility (BIOS)	61
Updating the BIOS	61
Determining the BIOS version	61
Downloading a BIOS update	62
Using System Diagnostics	62
Using HP PC Hardware Diagnostics (UEFI) (select models only)	63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	63
Backing up, restoring, and recovering	64
Creating backups	64
Creating recovery media to recover the original system	64
What you need to know	64
Creating the recovery media	65
Creating system restore points	65
What you need to know	65
Creating a system restore point	65
Backing up system and personal information	65
Tips for a successful backup	66
What you need to know	66
Creating a backup using Windows Backup and Restore	66
Restore and recovery	67
Restoring to a previous system restore point	67
Restoring specific files	67
Restoring specific files using Windows Backup and Restore	67
Recovering the original system using HP Recovery Manager	67
What you need to know	67
Recovering using HP Recovery partition (select models only)	68
Recovering using the recovery media	68
Changing the computer boot order	69
Specifications	70
Input power	70
Operating environment	70
Troubleshooting and support	71
Troubleshooting	71
Wireless connection problems	71
Cannot connect to a WLAN	71
Cannot connect to a preferred network	71
Current network security codes are unavailable	72
WLAN connection is very weak	72
Cannot connect to the wireless router	73
Network status icon is not displayed	73
Audio problems	73
Power management problems	74
Resolving a low battery level	74
Resolving a low battery level when external power is available	74
Resolving a low battery level when no power source is available	74
Resolving a low battery level when the computer cannot exit Hibernation	74
Troubleshooting an AC adapter	74
Contacting support	76
Electrostatic Discharge	77