HP OfficeJet Pro 9730 User Guide - Page 62

Fix Wi-Fi Direct connection, Fix Ethernet connection, Utilities, Tools, Reports, Status Reports

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● Check the network configuration or print the Wi-Fi test report to assist in diagnosing network connection issues. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Tools. 3. Touch Reports, and then touch Status Reports. 4. Touch Network Configuration Report, and then touch Print. Check the Wi-Fi Network Test report to see if something failed during the test. - See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not your printer passed. - From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your printer is currently connected. Make sure that the printer is connected to the same network as your computer or mobile devices. ● Use an HP online troubleshooting tool to solve your printer issues. Fix Wi-Fi Direct connection Complete the following to resolve Wi-Fi Direct connection. 1. Check the printer to confirm that the Wi-Fi Direct is turned on: See Print using Wi-Fi Direct to turn on Wi-Fi Direct. 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. The Wi-Fi Direct name is listed on the Network Configuration Report. See Print a printer report. See Understand printer reports for more information on printer reports and Print a printer report on how to print the Network Configuration Report. 4. If you are using a mobile device, make sure you have installed a compatible printing app. If you are using a mobile device, visit the hp.com/mobileprinting website for more information about mobile printing. Fix Ethernet connection Check the following: ● The network is operational and the network hub, switch, or router is turned on. ● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged into the Ethernet port on the printer and the light near the connector lights up when connected. ● Antivirus programs, including spyware protection programs, are not impacting your network connection to the printer. If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use HP online firewall troubleshooter to help solve the problem. 56 Chapter 8 Solve a problem

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●
Check the network configuration or print the Wi-Fi test report to assist in diagnosing network connection
issues.
1.
On the control panel Home screen, touch
Menu
.
2.
Scroll to
Utilities
and touch
Tools
.
3.
Touch
Reports
, and then touch
Status Reports
.
4.
Touch
Network Configuration Report
, and then touch
Print
.
Check the Wi-Fi Network Test report to see if something failed during the test.
–
See the
DIAGNOSTICS RESULTS
section for all tests that were performed, to determine whether or not
your printer passed.
–
From the
CURRENT CONFIGURATION
section, find out the Network Name (SSID) to which your printer is
currently connected. Make sure that the printer is connected to the same network as your computer or
mobile devices.
●
Use an HP online troubleshooting tool to solve your printer issues.
Fix Wi-Fi Direct connection
Complete the following to resolve
Wi-Fi Direct
connection.
1.
Check the printer to confirm that the
Wi-Fi Direct
is turned on:
See
Print using Wi-Fi Direct
to turn on
Wi-Fi Direct
.
2.
From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the
Wi-Fi Direct
name of your printer.
3.
Enter the
Wi-Fi Direct
password when prompted.
The
Wi-Fi Direct
name is listed on the Network Configuration Report.
See
Print a printer report
.
See
Understand printer reports
for more information on printer reports and
Print a printer report
on how to
print the Network Configuration Report.
4.
If you are using a mobile device, make sure you have installed a compatible printing app.
If you are using a mobile device, visit the
hp.com/mobileprinting
website for more information about mobile
printing.
Fix Ethernet connection
Check the following:
●
The network is operational and the network hub, switch, or router is turned on.
●
The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged
into the Ethernet port on the printer and the light near the connector lights up when connected.
●
Antivirus programs, including spyware protection programs, are not impacting your network connection to
the printer. If you know that antivirus or firewall software is preventing your computer from connecting to
the printer, use
HP online
firewall
troubleshooter
to help solve the problem.
56
Chapter 8
Solve a problem