HP OfficeJet Pro 9730 User Guide - Page 5

Cartridge warranty information

........................................................................................................................................................

40

8

Solve a problem

.......................................................................................................................................................................................

41

Jams and paper-feed issues

..............................................................................................................................................................

41

Possible jam locations

...............................................................................................................................................................

41

Remove jammed paper

.............................................................................................................................................................

42

Reset the printer

........................................................................................................................................................................

51

Learn how to avoid paper jams

................................................................................................................................................

51

Solve paper-feed problems

......................................................................................................................................................

52

Printer is unable to print

...........................................................................................................................................................

53

Printing issues

.....................................................................................................................................................................................

53

Fix problems with page not printing (unable to print)

..........................................................................................................

53

Fix print quality issues

...............................................................................................................................................................

54

Copy and scan issues

..........................................................................................................................................................................

55

Network and connection issues

........................................................................................................................................................

55

Fix Wi-Fi connection

...................................................................................................................................................................

55

Fix Wi-Fi Direct connection

.......................................................................................................................................................

56

Fix Ethernet connection

............................................................................................................................................................

56

Restore original network settings

...........................................................................................................................................

57

Printer hardware issues

.....................................................................................................................................................................

57

The printer shuts down unexpectedly

....................................................................................................................................

57

Printhead alignment fails

.........................................................................................................................................................

57

Resolve printer failure

...............................................................................................................................................................

57

Understand printer reports

...............................................................................................................................................................

58

Print a printer report

..................................................................................................................................................................

58

Printer maintenance

...........................................................................................................................................................................

58

Clean the scanner glass

............................................................................................................................................................

58

Clean the exterior

......................................................................................................................................................................

60

Clean the document feeder

.....................................................................................................................................................

60

Maintain the printhead and cartridges

...................................................................................................................................

61

Restore settings

..................................................................................................................................................................................

62

HP support

...........................................................................................................................................................................................

63

Contact HP

...................................................................................................................................................................................

63

9

HP EcoSolutions (HP and the Environment)

........................................................................................................................................

65

Power management

...........................................................................................................................................................................

65

Quiet Mode

..........................................................................................................................................................................................

65

Optimize printing supplies

.................................................................................................................................................................

66

Appendix A

Technical information

............................................................................................................................................................

67

Speciﬁcations

.......................................................................................................................................................................................

67

Regulatory notices

..............................................................................................................................................................................

69

Regulatory Model Number

.......................................................................................................................................................

69

FCC statement

............................................................................................................................................................................

69

Notice to users in Korea

............................................................................................................................................................

70

VCCI (Class B) compliance statement for users in Japan

.....................................................................................................

70

v

Section	Page
1. Get started	7
Printer views	7
Front view	7
Print supplies area	8
Rear view	8
Control panel features	9
Tilt the control panel	9
Control panel display	9
Function buttons	10
Change printer settings	11
Use HP software	11
Turn printer off	12
2. Connect your printer	13
Connect to a Wi-Fi network	13
Check Wi-Fi status	13
Turn on Wi-Fi	13
Connect to a Wi-Fi network using the HP software	14
Connect to a Wi-Fi network using the control panel	14
Connect to an Ethernet network	15
Connect using a USB cable	15
Change the connection type	15
USB to Wi-Fi	15
Wi-Fi to USB	15
3. Load media	16
Load standard paper	16
Load B-size paper	18
Load an envelope	22
Load cards and photo paper	25
Load an original on the scanner glass	27
Load an original in the document feeder	28
Change the default paper settings	29
Paper basics	29
Tips for selecting and using paper	30
4. Configure your printer	31
Configure using the control panel	31
Configure using the embedded web server (EWS)	31
Open the embedded web server (EWS)	32
Find printer IP address	32
View or change network settings	32
Manually change IPv4 and IPv6 TCP/IP parameters	32
Assign or change the system password	32
Change energy-conservation settings	33
Update printer	33
Update printer using the control panel	33
Update printer using the embedded web server (EWS)	33
5. Print	35
Print from a Windows computer	35
Print from a Mac computer	35
Print from mobile devices	36
Print using Wi-Fi Direct	36
Tips for successful printing	36
Ink tips	36
Paper loading tips	37
6. Copy, Scan, and Mobile Fax	38
Copy from printer	38
Copy or scan from a mobile device	38
Scan and share files from the printer	39
Scan to a USB device from printer	39
Scan using Web Scan	39
Enable Web Scan	40
Scan using Web Scan	40
Tips for copy and scan success	40
Mobile Fax	40
7. Manage cartridges	42
Dynamic Security Enabled Printers	42
Tips for handling cartridges and printhead	42
Check estimated ink levels	43
Order cartridges	43
Replace cartridges	43
Store supply user data	45
Cartridge warranty information	46
8. Solve a problem	47
Jams and paper-feed issues	47
Possible jam locations	47
Remove jammed paper	48
Reset the printer	57
Learn how to avoid paper jams	57
Solve paper-feed problems	58
Printer is unable to print	59
Printing issues	59
Fix problems with page not printing (unable to print)	59
Fix print quality issues	60
Copy and scan issues	61
Network and connection issues	61
Fix Wi-Fi connection	61
Fix Wi-Fi Direct connection	62
Fix Ethernet connection	62
Restore original network settings	63
Printer hardware issues	63
The printer shuts down unexpectedly	63
Printhead alignment fails	63
Resolve printer failure	63
Understand printer reports	64
Print a printer report	64
Printer maintenance	64
Clean the scanner glass	64
Clean the exterior	66
Clean the document feeder	66
Maintain the printhead and cartridges	67
Restore settings	68
HP support	69
Contact HP	69
9. HP EcoSolutions (HP and the Environment)	71
Power management	71
Quiet Mode	71
Optimize printing supplies	72
A. Technical information	73
Specifications	73
Regulatory notices	75
Regulatory Model Number	75
FCC statement	75
Notice to users in Korea	76
VCCI (Class B) compliance statement for users in Japan	76
Power cord instructions	76
Notice to users in Japan about the power cord	76
Noise emission statement for Germany	76
European Union and United Kingdom Regulatory Notice	76
Products with wireless functionality	77
Visual display workplaces statement for Germany	78
Regulatory information for wireless products	78
Dynamic Security Enabled Printers	80
Accessibility	80
Environmental product stewardship program	81
HP tips for reducing environmental impact	81
Eco-Tips	81
Paper	81
Plastics	81
European Union Commission Regulation 1275/2008	81
Safety data sheets	82
Chemical substances	82
EPEAT	82
SEPA Ecolabel User Information (China)	82
Recycling program	82
HP inkjet supplies recycling program	82
Battery disposal in Taiwan	83
California Perchlorate Material Notice	83
European Union Battery Directive	83
Battery notice for Brazil	83
Power consumption	83
China Energy Label for Printer, Fax and Copier	83
Disposal of waste equipment by users	84
Waste disposal for Brazil	85
The Table of Hazardous Substances/Elements and their Content (China)	86
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	86
Restriction of hazardous substance (India)	86

HP OfficeJet Pro 9730 User Guide - Page 5

Solve a problem, HP EcoSolutions HP and the Environment, Appendix A, Technical information

Page 5 highlights