KDS Troubleshooting
User Manual
Page 2 of 17
111-38-URM-005
R2.50
Form: F-730-028 v1.00
Table of Contents
1. Overview
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3
1.1. Terminology
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1.2. KDS Software
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2. Stuck on Startup
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2.1. Unconfigured KDS
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2.2. Invalid Parser
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2.3. Public IP
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2.4. Invalid Network Parameters
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3. Orders are not showing up on screen properly
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3.1. Entire orders are not showing up on screen
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3.2. Entire orders intermittently do not show up on screen
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3.3. Parts of orders are not showing on screen properly
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3.4. Items/Orders are not being voided properly
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4. Orders cannot be bumped off
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4.1. Prep Station
–
Bump bar - Unable to bump an order
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4.2. Prep Station
–
Touchscreen unable to bump an order/item
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4.3. Expeditor Station
–
Bump bar - Unable to bump an order
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4.4. Expeditor Station
–
Touchscreen - Unable to bump an order
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5. Station not Printing
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5.1. Master printer not printing the POS chit
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5.2. Station printer not printing label on bump
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5.3. Master printer not printing label on bump
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6. Multi-Station - Network Connection is Lost
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7. Multi-Station
–
Update is Done
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Appendix A
–
Supplemental Documentation
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Appendix B
–
Supplemental Documentation
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Appendix C
–
Epson Technical Support
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