Epson DS-C330 Users Guide - Page 164
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac), Paper Feeding Problems, Scanner
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• Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Make sure the ready light stops flashing, indicating that the scanner is ready to scan. Parent topic: Solving Scanning Problems Cannot Start Document Capture Pro (Windows) or Document Capture (Mac) If you cannot start Document Capture Pro (Windows) or Document Capture (Mac), try these solutions: • Make sure Document Capture Pro (Windows) or Document Capture (Mac), Epson Scan 2, and Epson Event Manager are installed. • Make sure the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac). • Make sure to use the USB cable that came with the scanner. • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you upgraded your operating system but did not reinstall Document Capture Pro, try reinstalling it. • Make sure the status light stops flashing, indicating that the scanner is ready to scan. Parent topic: Solving Scanning Problems Paper Feeding Problems If you have problems feeding originals in your product, try these solutions: • If there is a jammed original inside the scanner, open the scanner cover or vertical path cover and remove the original. 164
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