Dell U3219Q UltraSharp Monitor Users Guide - Page 75

Universal Serial Bus (USB) specific problems

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Universal Serial Bus (USB) specific problems Common symptoms What you experience Possible solutions USB interface is not working USB peripherals are not working • Check that your monitor is turned On. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Switch Off and then turn On the monitor again. • Reboot the computer. • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system. USB Type-C port does not supply power USB peripherals • Check that the connected device is can not be charged compliant with the USB-C specification. The USB Type-C port supports USB 2.0 and an output of 90 W. • Check that you use the USB Type-C cable shipped with your monitor. Super Speed USB 3.0 interface is slow Super Speed USB 3.0 peripherals working slowly or not working at all • Check that your computer is USB 3.0capable. • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Troubleshooting │ 75

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Troubleshooting± ±
│
± ± 75
Universal Serial Bus (USB) specific problems
Common
symptoms
What you
experience
Possible solutions
USB interface is
not working
USB peripherals
are not working
•
Check that your monitor is turned On.
•
Reconnect the upstream cable to your
computer.
•
Reconnect the USB peripherals
(downstream connector).
•
Switch Off and then turn On the
monitor again.
•
Reboot the computer.
•
Some USB devices like external
portable HDD require higher electric
current; connect the device directly to
the computer system.
USB Type-C port
does not supply
power
USB peripherals
can not be charged
•
Check that the connected device is
compliant with the USB-C
specification. The USB Type-C port
supports USB 2.0 and an output of
90 W.
•
Check that you use the USB Type-C
cable shipped with your monitor.
Super Speed USB
3.0 interface is
slow
Super Speed USB
3.0 peripherals
working slowly or
not working at all
•
Check that your computer is USB 3.0-
capable.
•
Some computers have USB 3.0, USB
2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.
•
Reconnect the upstream cable to your
computer.
•
Reconnect the USB peripherals
(downstream connector).
•
Reboot the computer.