Dell U3219Q UltraSharp Monitor Users Guide - Page 70

Common problems, Common, symptoms, What you, experience, Possible solutions

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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No Video/Power LED off No Video/Power LED on Poor Focus Shaky/Jittery Video What you experience Possible solutions No picture • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed fully. • Ensure that the correct input source is selected in the Input Source menu. No picture or no • Increase brightness & contrast brightness controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected in the Input Source menu. Picture is fuzzy, • Eliminate video extension cables. blurry, or ghosting • Reset the monitor to factory settings. • Change the video resolution to the correct aspect ratio. Wavy picture or fine movement • Reset the monitor to factory settings. • Check environmental factors. • Relocate the monitor and test in another room. 70 │ Troubleshooting

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70± ±
│
± ± Troubleshooting
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
symptoms
What you
experience
Possible solutions
No Video/Power
LED off
No picture
•
Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
•
Verify that the power outlet is
functioning properly using any other
electrical equipment.
•
Ensure that the power button is
pressed fully.
•
Ensure that the correct input source is
selected in the
Input Source
menu.
No Video/Power
LED on
No picture or no
brightness
•
Increase brightness & contrast
controls via OSD.
•
Perform monitor self-test feature
check.
•
Check for bent or broken pins in the
video cable connector.
•
Run the built-in diagnostics.
•
Ensure that the correct input source is
selected in the
Input Source
menu.
Poor Focus
Picture is fuzzy,
blurry, or ghosting
•
Eliminate video extension cables.
•
Reset the monitor to factory settings.
•
Change the video resolution to the
correct aspect ratio.
Shaky/Jittery
Video
Wavy picture or
fine movement
•
Reset the monitor to factory settings.
•
Check environmental factors.
•
Relocate the monitor and test in
another room.