D-Link DVX-2000MS-10P User Manual - Page 148
Assistant
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Section 6 - Troubleshooting Assistant Why won't Assistant run on my computer? You may need to upgrade your system software or you may also need to run an upgraded version of Microsoft® Response Point™ Assistant. For more information, see Upgrading Software on page 109. Why can't I log on to the base unit? If you have successfully downloaded a security certificate and confirmed it, but are still experiencing problems logging on to the base unit, there may be a number of reasons, including hardware or software problems. You can try the following: 1. Log on again to see if the error has cleared. 2. Make sure that you computer is connected to your office LAN. To test whether the LAN is operating, try accessing other network resources, such as a shared printer. 3. Restart the computer on which Assistant is running, and log on again. 4. Log on to Assistant from another computer. 5. Report the problem to your phone system administrator. Ask if IPSec is enabled on your office LAN and if it allows unsecure inbound/outbound communication between your computer and the base unit. Assistant Can't Communicate/Firewall Effects on Assistant If you choose to use a third-party firewall instead of the default Windows Firewall, Assistant will not be able communicate with the base unit. A firewall blocks requests or communication attempts from any unspecified programs. To avoid this problem, create a firewall exception in your firewall program for Assistant. A firewall exception allows selected programs to connect with your computer. Why are some of the options in Assistant unavailable? Unavailable options are set using Administrator. To make changes to these options, contact the phone system administrator. D-Link DVX-2000MS User Manual 148
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