D-Link DAP-X1860 Product Manual - Page 51

Troubleshooting

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Section 6 - Troubleshooting Troubleshooting This chapter provides solutions to problems that might occur during the installation and operation of the DAP-X1860. Read the following descriptions if you are having problems. 1. Why can't I access the web-based configuration utility? When entering the IP address of the AX1800 Mesh Wi-Fi 6 Range Extender (dlinkapxxxx.local./), your device should be in the same network as the extender. • Make sure you have an updated Java-enabled web browser. We recommend the following: • Internet Explorer® 10 or later • Firefox® 28 or later • Safari® 6.0 or later • Google Chrome™ 28 or later • If you have an active wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are using to eliminate possible conflicts from having two simultaneous connections on the same computer. • Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on the operation. D-Link DAP-X1860 User Manual 48

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48
D-Link DAP-X1860 User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that might occur during the installation and operation of the DAP-X1860. Read the
following descriptions if you are having problems.
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the AX1800 Mesh Wi-Fi 6 Range Extender (dlinkapxxxx.local./), your device should be in the same
network as the extender.
•
Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer® 10 or later
• Firefox® 28 or later
• Safari® 6.0 or later
• Google Chrome™ 28 or later
•
If you have an active wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are
using to eliminate possible conflicts from having two simultaneous connections on the same computer.
•
Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows
®
XP firewall may block access to the configuration pages. Check the help files included with your
firewall software for more information on the operation.