Brother International MFC-J6530DW Basic Users Guide - Page 53
Error and Maintenance Messages
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Error and Maintenance Messages The most common error and maintenance messages are shown in the table. For more detailed information, see the Online User's Guide. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. Error Message Action B&W Print Only Replace ink. One or more of the color ink cartridges have reached the end of their lives. Replace the ink cartridges. For more information, see the Online User's Guide: Replace the Ink Cartridges. The machine may stop all print operations and you may not be able to use the machine until you install a new ink cartridge in the following cases: • If you unplug the machine or remove the ink cartridge. • If you select the Slow Drying Paper option on the machine or in the printer driver. Cannot Detect Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place. For more information, see the Online User's Guide: Replace the Ink Cartridges. Remove the used ink cartridge and install a new one. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge. Check the model numbers of the ink cartridges and install the correct ink cartridges. See Related Information: Supply Specifications at the end of this section. Cannot Detect Ink Use a new Genuine Brother Ink Cartridge. If the error is not cleared, Volume call Brother Customer Service. Data Remaining in Press . The machine will cancel the job and clear it from the Memory memory. Try to print again. Disconnected Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). See Related Information: Telephone Line Interference/VoIP at the end of this section. B Troubleshooting 39