BenQ DP1310 User Manual - Page 15

Cable issue, DisplayLink issue, Audio issue

Get BenQ DP1310 PDF manuals and user guides View all BenQ DP1310 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 15 highlights

Cable issue Problem Is there any difference between the provided HDMI & USB-C cable and the ordinary ones? Why should I use them? Solution • HDMI cable The provided BenQ HDMI cable is certified by the HDMI Licensing Administrator, Inc. to comply with HDMI 2.1, supporting up to 48 Gbps transmission speed. To enjoy the best display performance, make sure to use the provided HDMI 2.1 cable if your input source such as PS5, Xbox Series X/S supports HDMI 2.1. • USB-C cable The provided BenQ USB-C cable is the USB 3.2 series cable that supports up to 20 Gbps transfer speed, 100W power delivery and 4K 60Hz display performance. Make sure to use the provided cable for the best product experience. DisplayLink issue Problem How can I download/ update/delete DisplayLink Driver for the dock? Solution See below to learn how to download, update or delete DisplayLink Driver: • Download DisplayLink Driver Go to the following URL to download the driver: https://benqurl.biz/ dock-driver. • Update DisplayLink Driver DisplayLink Driver supports auto update through Microsoft Store for Windows 11 or later. If your auto update fails, check whether it's blocked by your firewall. Auto update is not available for Windows 10 and earlier version or macOS. • Delete DisplayLink Driver Learn how to delete the driver. Audio issue Problem 3.5 mm audio port is not working. Solution The audio port of DP1310 only receives audio from the USB-C IN port, which is normally connected to your laptop. If no sound is heard from your 3.5 mm audio device (e.g. headphone or headset) connected to the product's audio port, try the following: • Audio for USB-C IN port Ensure that the audio output source on your laptop is set to BenQ DP1310 Audio. A.Windows: Click the sound icon in the toolbar and choose BenQ DP1310 Audio in the drop-down menu. B.macOS: Click the Control Center icon in the menu bar and select Sound. Choose BenQ DP1310 Audio as the audio output. • Audio for HDMI 2.1 IN port To play audio of a gaming console or PC connected to the HDMI 2.1 IN source, use the display's built-in speakers or connect your audio device to the display. 11

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
11
Cable issue
Problem
Solution
Is there any difference
between the provided
HDMI & USB-C cable
and the ordinary ones?
Why should I use
them?
• HDMI cable
The provided BenQ HDMI cable is certified by the HDMI Licensing
Administrator, Inc. to comply with HDMI 2.1, supporting up to 48
Gbps transmission speed. To enjoy the best display performance,
make sure to use the provided HDMI 2.1 cable if your input source
such as PS5, Xbox Series X/S supports HDMI 2.1.
• USB-C cable
The provided BenQ USB-C cable is the USB 3.2 series cable that
supports up to 20 Gbps transfer speed, 100W power delivery and 4K
60Hz display performance. Make sure to use the provided cable for
the best product experience.
DisplayLink issue
Problem
Solution
How can I download/
update/delete
DisplayLink Driver for
the dock?
See below to learn how to download, update or delete DisplayLink
Driver:
• Download DisplayLink Driver
Go to the following URL to download the driver:
https://benqurl.biz/
dock-driver
.
• Update DisplayLink Driver
DisplayLink Driver supports auto update through Microsoft Store
for Windows 11 or later. If your auto update fails, check whether it's
blocked by your firewall. Auto update is not available for Windows
10 and earlier version or macOS.
• Delete DisplayLink Driver
Learn how to delete the driver
.
Audio issue
Problem
Solution
3.5 mm audio port is
not working.
The audio port of DP1310 only receives audio from the USB-C IN port,
which is normally connected to your laptop. If no sound is heard from
your 3.5 mm audio device (e.g. headphone or headset) connected to
the product's audio port, try the following:
• Audio for USB-C IN port
Ensure that the audio output source on your laptop is set to
BenQ
DP1310 Audio
.
A.Windows: Click the sound icon in the toolbar and choose
BenQ
DP1310 Audio
in the drop-down menu.
B. macOS: Click the Control Center icon in the menu bar and
select Sound. Choose
BenQ DP1310 Audio
as the audio output.
• Audio for HDMI 2.1 IN port
To play audio of a gaming console or PC connected to the HDMI 2.1
IN source, use the display's built-in speakers or connect your audio
device to the display.