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Initial Setup Wizard - Internet Access Errors

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Chapter 4 Easy Mode If the Zyxel Device cannot detect the Internet settings automatically, then you have to enter them manually. • Choose DHCP if you were not given a specific IP address for the Zyxel Device. This allows the Zyxel Device to be able to get one automatically. • Choose Ethernet Fixed IP if you were given a specific IP address for the Zyxel Device. • Choose PPPoE if you were given a PPPoE user name and password. Note: Enter the Internet access information exactly as your ISP gave you. 4.2.2 Initial Setup Wizard - Internet Access Errors These are some things you can do if you see Internet access error messages. WAN 1 Down Check that your cable connection from the WAN1 interface on the Zyxel Device is connected to the device you're using for Internet access such as a broadband router and that the router is turned on. The LED of the WAN1 interface on the Zyxel Device should be orange. PPPoE Error Your Zyxel Device was not able to obtain an IP address. Check that your Internet access information uses PPPoE as the WAN connection type. Re-enter your PPPoE user name and password exactly as given. If it fails again, check with your Internet service provider for correct WAN settings and user credentials. DHCP Error Your Zyxel Device was not able to obtain an IP address. Check that your Internet access information uses DHCP as the WAN connection type. If it fails again, check with your Internet service provider for correct WAN settings and user credentials. Ethernet Fixed IP Error Your Zyxel Device was not able to use the IP address entered. Check that you were given an IP address, subnet mask and gateway address as part of your Internet access information. Re-enter your IP address, ZyWALL USG Series User's Guide 90

Section	Page
ZyWALL USG Series	1
Document Conventions	3
Contents Overview	4
Table of Contents	6
User’s Guide	27
Introduction	28
1.1 Overview	28
1.2 Registration at myZyxel	29
1.2.1 Grace Period	30
1.3 Applications	30
1.4 Management Overview	33
1.5 Web Configurator	35
1.5.1 Web Configurator Access	35
1.5.2 Web Configurator Screens Overview	38
1.5.3 Navigation Panel	41
1.5.4 Tables and Lists	50
Initial Setup Wizard	53
2.1 Initial Setup Wizard Screens	53
2.1.1 Internet Access Setup - WAN Interface	54
2.1.2 Internet Access: Ethernet	54
2.1.3 Internet Access: PPPoE	56
2.1.4 Internet Access: PPTP	57
2.1.5 Internet Access: L2TP	59
2.1.6 Internet Access Setup - Second WAN Interface	60
2.1.7 Internet Access: Congratulations	61
2.1.8 Date and Time Settings	61
2.1.9 Register Device	62
2.1.10 Activate Service	63
2.1.11 Wireless Settings: AP Controller	64
2.1.12 Wireless Settings: SSID & Security	65
2.1.13 Remote Management	66
Hardware, Interfaces and Zones	68
3.1 Hardware Overview	68
3.1.1 Front Panels	68
3.1.2 Rear Panels	72
3.2 Mounting	74
3.2.1 Rack-mounting	74
3.2.2 USG2200-VPN/USG2200 Rack Mounting	75
3.2.3 Wall-mounting	78
3.3 Default Zones, Interfaces, and Ports	79
3.4 Stopping the Zyxel Device	81
Easy Mode	82
4.1 Overview	82
4.1.1 Objects and Rules	82
4.1.2 Wizards and Links	83
4.1.3 Easy Mode Settings	84
4.1.4 Easy Mode Dashboard	85
4.2 Initial Setup Wizard - Language and Overview	87
4.2.1 Initial Setup Wizard - Internet	89
4.2.2 Initial Setup Wizard - Internet Access Errors	90
4.2.3 Initial Setup Wizard - Date and Time	91
4.2.4 Initial Setup Wizard - Register Device	92
4.2.5 Initial Setup Wizard - Activate Services	94
4.2.6 Initial Setup Wizard - Wi-Fi	96
4.2.7 Initial Setup Wizard - Remote Management	96
4.2.8 Initial Setup Wizard - Congratulations	98
4.3 Initial Setup Wizard - Security Service	99
4.4 Initial Setup Wizard - Port Forwarding	101
4.5 Initial Setup Wizard - Guest LAN	102
4.5.1 Connecting AP Scenarios	104
4.6 Initial Setup Wizard - VPN	106
4.6.1 VPN Setup Wizard: Wizard Type	107
4.6.2 VPN Express Wizard - Scenario	107
4.6.3 VPN Express Wizard - Configuration	110
4.6.4 VPN Express Wizard - Summary	110
4.6.5 VPN Express Wizard - Finish	111
4.6.6 VPN Advanced Wizard - Scenario	112
4.6.7 VPN Advanced Wizard - Phase 1 Settings	113
4.6.8 VPN Advanced Wizard - Phase 2	114
4.6.9 VPN Advanced Wizard - Summary	115
4.6.10 VPN Advanced Wizard - Finish	116
4.7 VPN Settings for Configuration Provisioning Wizard: Wizard Type	117
4.7.1 Configuration Provisioning Express Wizard - VPN Settings	118
4.7.2 Configuration Provisioning VPN Express Wizard - Configuration	119
4.7.3 VPN Settings for Configuration Provisioning Express Wizard - Summary	120
4.7.4 VPN Settings for Configuration Provisioning Express Wizard - Finish	121
4.7.5 VPN Settings for Configuration Provisioning Advanced Wizard - Scenario	122
4.7.6 VPN Settings for Configuration Provisioning Advanced Wizard - Phase 1 Settings	123
4.7.7 VPN Settings for Configuration Provisioning Advanced Wizard - Phase 2	124
4.7.8 VPN Settings for Configuration Provisioning Advanced Wizard - Summary	125
4.7.9 VPN Settings for Configuration Provisioning Advanced Wizard- Finish	128
4.8 VPN Settings for L2TP VPN Settings Wizard	129
4.8.1 L2TP VPN Settings 1	129
4.8.2 L2TP VPN Settings 2	130
4.8.3 VPN Settings for L2TP VPN Setting Wizard - Summary	131
4.8.4 VPN Settings for L2TP VPN Setting Wizard Completed	132
4.9 Port Forwarding	133
4.9.1 Port Forwarding > Add Client	134
4.9.2 Port Forwarding > Add Service	134
4.9.3 Port Forwarding > UPnP	134
4.10 Wi-Fi and Guest Network Wizard	135
4.10.1 Guest LAN (Wired Network)	136
4.10.2 Connecting AP Scenarios	138
4.11 Security Service Wizard	139
4.11.1 Security Service Wizard 2 - Content Filter Categories	141
4.11.2 Security Service Wizard 3 - Websites	143
4.11.3 Security Service Wizard 4 - Exemptions	144
4.11.4 Security Service Wizard 5 - IDP/AV	145
4.12 MyZyxel Portal	146
4.13 One Security Portal	147
Quick Setup Wizards	149
5.1 Quick Setup Overview	149
5.2 WAN Interface Quick Setup	150
5.2.1 Choose an Ethernet Interface	150
5.2.2 Select WAN Type	151
5.2.3 Configure WAN IP Settings	152
5.2.4 ISP and WAN and ISP Connection Settings	153
5.2.5 Quick Setup Interface Wizard: Summary	155
5.3 VPN Setup Wizard	156
5.3.1 Welcome	157
5.3.2 VPN Setup Wizard: Wizard Type	157
5.3.3 VPN Express Wizard - Scenario	158
5.3.4 VPN Express Wizard - Configuration	159
5.3.5 VPN Express Wizard - Summary	160
5.3.6 VPN Express Wizard - Finish	161
5.3.7 VPN Advanced Wizard - Scenario	161
5.3.8 VPN Advanced Wizard - Phase 1 Settings	163
5.3.9 VPN Advanced Wizard - Phase 2	164
5.3.10 VPN Advanced Wizard - Summary	165
5.3.11 VPN Advanced Wizard - Finish	166
5.4 VPN Settings for Configuration Provisioning Wizard: Wizard Type	167
5.4.1 Configuration Provisioning Express Wizard - VPN Settings	167
5.4.2 Configuration Provisioning VPN Express Wizard - Configuration	168
5.4.3 VPN Settings for Configuration Provisioning Express Wizard - Summary	169
5.4.4 VPN Settings for Configuration Provisioning Express Wizard - Finish	170
5.4.5 VPN Settings for Configuration Provisioning Advanced Wizard - Scenario	171
5.4.6 VPN Settings for Configuration Provisioning Advanced Wizard - Phase 1 Settings	172
5.4.7 VPN Settings for Configuration Provisioning Advanced Wizard - Phase 2	173
5.4.8 VPN Settings for Configuration Provisioning Advanced Wizard - Summary	174
5.4.9 VPN Settings for Configuration Provisioning Advanced Wizard- Finish	176
5.5 VPN Settings for L2TP VPN Settings Wizard	177
5.5.1 L2TP VPN Settings	178
5.5.2 L2TP VPN Settings	179
5.5.3 VPN Settings for L2TP VPN Setting Wizard - Summary	180
5.5.4 VPN Settings for L2TP VPN Setting Wizard Completed	181
Dashboard	182
6.1 Overview	182
6.1.1 What You Can Do in this Chapter	182
6.2 Main Dashboard Screen	182
6.2.1 Device Information Screen	184
6.2.2 System Status Screen	185
6.2.3 DHCP Table Screen	186
6.2.4 Number of Login Users Screen	187
6.2.5 System Resources Screen	188
6.2.6 Extension Slot Screen	189
6.2.7 Interface Status Summary Screen	190
6.2.8 Secured Service Status Screen	191
6.2.9 Content Filter Statistics Screen	192
6.2.10 Top 5 Viruses Screen	192
6.2.11 Top 5 Intrusions Screen	193
6.2.12 Top 5 IPv4/IPv6 Security Policy Rules that Blocked Traffic Screen	193
6.2.13 The Latest Alert Logs Screen	194
Technical Reference	195
Monitor	196
7.1 Overview	196
7.1.1 What You Can Do in this Chapter	196
7.2 The Port Statistics Screen	198
7.2.1 The Port Statistics Graph Screen	199
7.3 Interface Status Screen	200
7.4 The Traffic Statistics Screen	204
7.5 The Session Monitor Screen	207
7.6 IGMP Statistics	209
7.7 The DDNS Status Screen	210
7.8 IP/MAC Binding	210
7.9 The Login Users Screen	211
7.10 The Dynamic Guest Screen	212
7.11 Cellular Status Screen	214
7.11.1 More Information	216
7.12 The UPnP Port Status Screen	217
7.13 USB Storage Screen	218
7.14 Ethernet Neighbor Screen	219
7.15 FQDN Object Screen	220
7.16 AP Information: AP List	222
7.16.1 AP List: More Information	224
7.16.2 AP List: Config AP	227
7.17 AP Information: Radio List	228
7.17.1 Radio List: More Information	230
7.18 AP Information: Top N APs	231
7.19 AP Information: Single AP	233
7.20 ZyMesh	234
7.21 SSID Info	234
7.22 Station Info: Station List	235
7.23 Station Info: Top N Stations	236
7.24 Station Info: Single Station	237
7.25 Detected Device	238
7.26 The Printer Status Screen	239
7.27 The SecuDeployer Monitor Screen	239
7.27.1 Device Information (for Zyxel Device Server)	240
7.27.2 Device Information (for Zyxel Device Client)	242
7.28 The IPSec Screen	244
7.29 The SSL Screen	245
7.30 The L2TP over IPSec Screen	246
7.31 The App Patrol Screen	247
7.32 The Content Filter Screen	248
7.33 The IDP Screen	250
7.34 The Anti-Virus Screen	252
7.35 The Anti-Spam Screens	254
7.35.1 Anti-Spam Summary	254
7.35.2 The Anti-Spam Status Screen	256
7.36 The SSL Inspection Screens	258
7.36.1 Certificate Cache List	259
7.37 Log Screens	260
7.37.1 View Log	260
7.37.2 View AP Log	262
7.37.3 Dynamic Users Log	264
Licensing	266
8.1 Registration Overview	266
8.1.1 What you Need to Know	266
8.1.2 Registration Screen	266
8.1.3 Service Screen	267
8.2 Signature Update	269
8.2.1 What you Need to Know	269
8.2.2 The Anti-Virus Update Screen	269
8.2.3 The IDP/AppPatrol Update Screen	270
Wireless	273
9.1 Overview	273
9.1.1 What You Can Do in this Chapter	273
9.2 Controller Screen	273
9.3 AP Management Screens	274
9.3.1 Mgnt. AP List	274
9.3.2 AP Policy	278
9.3.3 AP Group	279
9.3.4 Firmware	286
9.4 Rogue AP	288
9.4.1 Add/Edit Rogue/Friendly List	290
9.5 Auto Healing	291
9.6 RTLS Overview	292
9.6.1 What You Can Do in this Chapter	292
9.6.2 Before You Begin	292
9.6.3 Configuring RTLS	293
9.7 Technical Reference	294
9.7.1 Dynamic Channel Selection	294
9.7.2 Load Balancing	295
Interfaces	296
10.1 Interface Overview	296
10.1.1 What You Can Do in this Chapter	296
10.1.2 What You Need to Know	297
10.1.3 What You Need to Do First	301
10.2 Port Role	301
10.3 Port Configuration	302
10.4 Port Group	303
10.5 Ethernet Summary Screen	304
10.5.1 Ethernet Edit	306
10.5.2 Proxy ARP	325
10.5.3 Virtual Interfaces	327
10.5.4 References	328
10.5.5 Add/Edit DHCPv6 Request/Release Options	329
10.5.6 Add/Edit DHCP Extended Options	329
10.6 PPP Interfaces	331
10.6.1 PPP Interface Summary	331
10.6.2 PPP Interface Add or Edit	333
10.7 Cellular Configuration Screen	338
10.7.1 Cellular Choose Slot	341
10.7.2 Add / Edit Cellular Configuration	341
10.8 Tunnel Interfaces	347
10.8.1 Configuring a Tunnel	349
10.8.2 Tunnel Add or Edit Screen	350
10.9 VLAN Interfaces	353
10.9.1 VLAN Summary Screen	355
10.9.2 VLAN Add/Edit	356
10.10 Bridge Interfaces	368
10.10.1 Bridge Summary	370
10.10.2 Bridge Add/Edit	371
10.11 LAG	382
10.11.1 LAG Summary Screen	382
10.11.2 LAG Add/Edit	384
10.12 VTI	389
10.12.1 Restrictions for IPSec Virtual Tunnel Interface	389
10.12.2 VTI Screen	389
10.12.3 VTI Add/Edit	390
10.13 Trunk Overview	394
10.13.1 What You Need to Know	394
10.14 The Trunk Summary Screen	397
10.14.1 Configuring a User-Defined Trunk	398
10.14.2 Configuring the System Default Trunk	400
10.15 Interface Technical Reference	401
Routing	406
11.1 Policy and Static Routes Overview	406
11.1.1 What You Can Do in this Chapter	406
11.1.2 What You Need to Know	407
11.2 Policy Route Screen	408
11.2.1 Policy Route Edit Screen	411
11.3 IP Static Route Screen	415
11.3.1 Static Route Add/Edit Screen	415
11.4 Policy Routing Technical Reference	417
11.5 Routing Protocols Overview	417
11.5.1 What You Need to Know	418
11.6 The RIP Screen	418
11.7 The OSPF Screen	420
11.7.1 Configuring the OSPF Screen	423
11.7.2 OSPF Area Add/Edit Screen	424
11.7.3 Virtual Link Add/Edit Screen	426
11.8 BGP (Border Gateway Protocol)	427
11.8.1 Allow BGP Packets to Enter the Zyxel Device	428
11.8.2 Configuring the BGP Screen	428
11.8.3 The BGP Neighbors Screen	430
11.8.4 Example Scenario	431
DDNS	433
12.1 DDNS Overview	433
12.1.1 What You Can Do in this Chapter	433
12.1.2 What You Need to Know	433
12.2 The DDNS Screen	434
12.2.1 The Dynamic DNS Add/Edit Screen	435
NAT	439
13.1 NAT Overview	439
13.1.1 What You Can Do in this Chapter	439
13.1.2 What You Need to Know	439
13.2 The NAT Screen	440
13.2.1 The NAT Add/Edit Screen	442
13.3 NAT Technical Reference	445
Redirect Service	447
14.1 Overview	447
14.1.1 HTTP Redirect	447
14.1.2 SMTP Redirect	447
14.1.3 What You Can Do in this Chapter	448
14.1.4 What You Need to Know	448
14.2 The Redirect Service Screen	450
14.2.1 The Redirect Service Edit Screen	451
ALG	453
15.1 ALG Overview	453
15.1.1 What You Need to Know	453
15.1.2 Before You Begin	456
15.2 The ALG Screen	456
15.3 ALG Technical Reference	458
UPnP	460
16.1 UPnP and NAT-PMP Overview	460
16.2 What You Need to Know	460
16.2.1 NAT Traversal	460
16.2.2 Cautions with UPnP and NAT-PMP	461
16.3 UPnP Screen	461
16.4 Technical Reference	462
16.4.1 Turning on UPnP in Windows 7 Example	462
16.4.2 Turn on UPnP in Windows 10 Example	466
16.4.3 Auto-discover Your UPnP-enabled Network Device	468
16.4.4 Web Configurator Easy Access in Windows 7	471
16.4.5 Web Configurator Easy Access in Windows 10	473
IP/MAC Binding	475
17.1 IP/MAC Binding Overview	475
17.1.1 What You Can Do in this Chapter	475
17.1.2 What You Need to Know	475
17.2 IP/MAC Binding Summary	476
17.2.1 IP/MAC Binding Edit	476
17.2.2 Static DHCP Edit	477
17.3 IP/MAC Binding Exempt List	478
Layer 2 Isolation	480
18.1 Overview	480
18.1.1 What You Can Do in this Chapter	480
18.2 Layer-2 Isolation General Screen	480
18.3 White List Screen	481
18.3.1 Add/Edit White List Rule	482
DNS Inbound LB	484
19.1 DNS Inbound Load Balancing Overview	484
19.1.1 What You Can Do in this Chapter	484
19.2 The DNS Inbound LB Screen	485
19.2.1 The DNS Inbound LB Add/Edit Screen	486
19.2.2 The DNS Inbound LB Add/Edit Member Screen	488
Web Authentication	490
20.1 Web Auth Overview	490
20.1.1 What You Can Do in this Chapter	490
20.1.2 What You Need to Know	491
20.2 Web Authentication General Screen	491
20.2.1 User-aware Access Control Example	496
20.2.2 Authentication Type Screen	502
20.2.3 Custom Web Portal / User Agreement File Screen	506
20.2.4 Facebook Wi-Fi Screen	507
20.3 SSO Overview	511
20.4 SSO - Zyxel Device Configuration	512
20.4.1 Configuration Overview	513
20.4.2 Configure the Zyxel Device to Communicate with SSO	513
20.4.3 Enable Web Authentication	514
20.4.4 Create a Security Policy	515
20.4.5 Configure User Information	516
20.4.6 Configure an Authentication Method	517
20.4.7 Configure Active Directory	517
20.5 SSO Agent Configuration	518
Hotspot	522
21.1 Overview	522
21.2 Billing Overview	522
21.2.1 What You Need to Know	522
21.3 The Billing > General Screen	523
21.4 The Billing > Billing Profile Screen	525
21.4.1 The Account Generator Screen	526
21.4.2 The Account Redeem Screen	529
21.4.3 The Billing Profile Add/Edit Screen	531
21.5 The Billing > Discount Screen	532
21.5.1 The Discount Add/Edit Screen	534
21.6 The Billing > Payment Service Screen	534
21.6.1 The Payment Service > Desktop / Mobile View Screen	536
Printer Manager	540
22.1 Printer Manager Overview	540
22.1.1 What You Can Do in this Chapter	540
22.2 The Printer Manager > General Screen	540
22.2.1 Add Printer Rule	543
22.2.2 Edit Printer Rule	543
22.2.3 Discover Printer	544
22.2.4 Edit Printer Manager (Discover Printer)	546
22.3 The Printout Configuration Screen	547
22.4 Printer Reports Overview	548
22.4.1 Key Combinations	548
22.4.2 Daily Account Summary	548
22.4.3 Monthly Account Summary	549
22.4.4 Account Report Notes	549
22.4.5 System Status	550
Free Time	552
23.1 Free Time Overview	552
23.1.1 What You Can Do in this Chapter	552
23.2 The Free Time Screen	552
IPnP	557
24.1 IPnP Overview	557
24.1.1 What You Can Do in this Chapter	558
24.1.2 IPnP Screen	558
Walled Garden	560
25.1 Walled Garden Overview	560
25.2 Walled Garden > General Screen	560
25.3 Walled Garden > URL Base Screen	561
25.3.1 Adding/Editing a Walled Garden URL	562
25.4 Walled Garden > Domain/IP Base Screen	563
25.4.1 Adding/Editing a Walled Garden Domain or IP	564
25.4.2 Walled Garden Login Example	564
Advertisement Screen	566
26.1 Advertisement Overview	566
26.1.1 Adding/Editing an Advertisement URL	567
Security Policy	569
27.1 Overview	569
27.2 One Security	570
27.3 What You Can Do in this Chapter	573
27.3.1 What You Need to Know	574
27.4 The Security Policy Screen	575
27.4.1 Configuring the Security Policy Control Screen	576
27.4.2 The Security Policy Control Add/Edit Screen	579
27.5 Anomaly Detection and Prevention Overview	581
27.5.1 The Anomaly Detection and Prevention General Screen	582
27.5.2 Creating New ADP Profiles	583
27.5.3 Traffic Anomaly Profiles	584
27.5.4 Protocol Anomaly Profiles	587
27.6 The Session Control Screen	590
27.6.1 The Session Control Add/Edit Screen	591
27.7 Security Policy Example Applications	592
Cloud CNM	595
28.1 Cloud CNM Overview	595
28.1.1 What You Can Do in this Chapter	595
28.2 Cloud CNM SecuManager	595
28.3 Cloud CNM SecuReporter	598
Amazon VPC	603
29.1 Overview	603
29.2 Amazon VPC Configuration Process	603
IPSec VPN	605
30.1 Virtual Private Networks (VPN) Overview	605
30.1.1 What You Can Do in this Chapter	607
30.1.2 What You Need to Know	607
30.1.3 Before You Begin	610
30.2 The VPN Connection Screen	610
30.2.1 The VPN Connection Add/Edit Screen	612
30.3 The VPN Gateway Screen	619
30.3.1 The VPN Gateway Add/Edit Screen	620
30.4 VPN Concentrator	627
30.4.1 VPN Concentrator Requirements and Suggestions	627
30.4.2 VPN Concentrator Screen	628
30.4.3 The VPN Concentrator Add/Edit Screen	628
30.5 Zyxel Device IPSec VPN Client Configuration Provisioning	629
30.6 IPSec VPN Background Information	631
SSL VPN	641
31.1 Overview	641
31.1.1 What You Can Do in this Chapter	641
31.1.2 What You Need to Know	641
31.2 The SSL Access Privilege Screen	642
31.2.1 The SSL Access Privilege Policy Add/Edit Screen	643
31.3 The SSL Global Setting Screen	646
31.3.1 How to Upload a Custom Logo	647
31.4 Zyxel Device SecuExtender	648
31.4.1 Example: Configure Zyxel Device for SecuExtender	649
SSL User Screens	652
32.1 Overview	652
32.1.1 What You Need to Know	652
32.2 Remote SSL User Login	653
32.3 The SSL VPN User Screens	655
32.4 Bookmarking the Zyxel Device	655
32.5 Logging Out of the SSL VPN User Screens	656
32.6 SSL User Application Screen	656
32.7 SSL User File Sharing	657
32.7.1 The Main File Sharing Screen	657
32.7.2 Opening a File or Folder	658
32.7.3 Downloading a File	659
32.7.4 Saving a File	659
32.7.5 Creating a New Folder	660
32.7.6 Renaming a File or Folder	660
32.7.7 Deleting a File or Folder	661
32.7.8 Uploading a File	661
32.8 SecuExtender Screen	662
32.8.1 Installing the SecuExtender Client	662
Zyxel Device SecuExtender (Windows)	665
33.1 The Zyxel Device SecuExtender Icon	665
33.2 Status	665
33.3 View Log	666
33.4 Suspend and Resume the Connection	667
33.5 Stop the Connection	667
33.6 Uninstalling the Zyxel Device SecuExtender	667
L2TP VPN	669
34.1 Overview	669
34.1.1 What You Can Do in this Chapter	669

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Match case Limit results 1 per page

Chapter 4 Easy Mode

ZyWALL USG Series User’s Guide

If the Zyxel Device cannot detect the Internet settings automatically, then you have to enter them

manually.

• Choose

DHCP

if you were not

given a specific IP address for the Zyxel Device. This allows the Zyxel

Device to be able to get one automatically.

• Choose

Ethernet Fixed IP

if you were given a specific IP address for the Zyxel Device.

• Choose

PPPoE

if you were given a PPPoE user name and password.

Note: Enter the Internet access information exactly as your ISP gave you.

4.2.2

Initial Setup Wizard - Internet Access Errors

These are some things you can do if you see Internet access error messages.

WAN 1 Down

Check that your cable connection from the

WAN1

interface on the Zyxel Device is connected to the

device you’re using for Internet access such as a broadband router and that the router is turned on. The

LED of the

WAN1

interface on the Zyxel Device should be orange.

PPPoE Error

Your Zyxel Device was not able to obtain an IP address. Check that your Internet access information

uses PPPoE as the WAN connection type. Re-enter your PPPoE user name and password exactly as

given. If it fails again, check with your Internet service provider for correct WAN settings and user

credentials.

DHCP Error

Your Zyxel Device was not able to obtain an IP address. Check that your Internet access information

uses DHCP as the WAN connection type. If it fails again, check with your Internet service provider for

correct WAN settings and user credentials.

Ethernet Fixed IP Error

Your Zyxel Device was not able to use the IP address entered. Check that you were given an IP address,

subnet mask and gateway address as part of your Internet access information. Re-enter your IP address,