Sharp MX-B467F User Guide - Page 167
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Troubleshooting 167 Action Step 1 a Turn off the printer, wait for 10 seconds, and then turn on the printer. b Decrease toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness c Print the document. Yes Go to step 2. No The problem is solved. Does gray background appear on prints? Step 2 a Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. Go to step 3. The problem is solved. Does gray background appear on prints? Step 3 Contact your dealer. The problem is a Depending on your operating system, specify the paper type solved. from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document. Does gray background appear on prints? Horizontal light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.