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Sharp MX-B427W User Guide - Page 174

Can receive but not send faxes, Can send but not receive faxes, Step 1, Settings, Fax Setup

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Troubleshoot a problem 174 Can receive but not send faxes Action Step 1 Load the original document properly into the ADF tray or on the scanner glass. Yes The problem is solved. Can you send faxes? Step 2 Set up the shortcut number properly. • Check if the shortcut number is set for the telephone number that you want to dial. • Dial the telephone number manually. The problem is solved. Can you send faxes? Can send but not receive faxes Action Step 1 Make sure that the paper source is not empty. Yes The problem is solved. Can you receive faxes? Step 2 Check the ring count delay settings. The problem is solved. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Rings to Answer. Can you receive faxes? Step 3 If the printer is printing blank pages, then see "Blank or white pages" on page 157. The problem is solved. Can you receive faxes? No Go to step 2. Contact your dealer. No Go to step 2. Go to step 3. Contact your dealer.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learn about the printer	9
Printer configuration	9
Using the control panel	10
Customizing the home screen	10
Changing the language of the keyboard on the display	10
Understanding the status of the indicator light	11
Selecting paper	11
Paper guidelines	11
Paper characteristics	11
Unacceptable paper	12
Selecting preprinted forms and letterhead	12
Storing paper	13
Supported paper sizes	13
Supported paper types	15
Supported paper weights	16
Set up, install, and configure	17
Selecting a location for the printer	17
Attaching cables	18
Installing optional trays	19
Setting up the printer to fax	19
Setting up the fax function	19
Setting up fax using a standard telephone line	20
Setting up fax in countries or regions with different telephone wall jacks and plugs	23
Connecting to a distinctive ring service	25
Setting the fax date and time	26
Configuring daylight saving time	26
Configuring the fax speaker settings	26
Configuring the e-mail server settings	26
Loading paper and specialty media	27
Setting the paper size and type	27
Configuring Universal paper settings	27
Loading trays	27
Loading the multipurpose feeder	29
Linking trays	30
Installing and updating software, drivers, and firmware	30
Installing the printer software	30
Updating firmware	30
Exporting or importing a configuration file	31
Adding available options in the print driver	31
Networking	32
Connecting the printer to a Wi-Fi network	32
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	32
Connecting a mobile device to the printer	33
Deactivating the Wi-Fi network	33
Checking the printer connectivity	33
Printing the Menu Settings Page	34
Secure the printer	35
Locating the security slot	35
Erasing printer memory	35
Restoring factory default settings	35
Statement of Volatility	36
Print	37
Printing from a computer	37
Printing from a mobile device	37
Printing from a mobile device using Google Cloud Print	37
Printing from a mobile device using AirPrint	37
Printing from a mobile device using Wi-Fi Direct®	38
Printing from a flash drive	38
Supported flash drives and file types	39
Configuring confidential jobs	40
Printing confidential and other held jobs	40
Printing a font sample list	41
Placing separator sheets between copies	41
Canceling a print job	41
Adjusting toner darkness	41
Copy	42
Using the automatic document feeder and scanner glass	42
Making copies	42
Copying photos	42
Copying on letterhead	43
Copying on both sides of the paper	43
Reducing or enlarging copies	43
Collating copies	43
Copying multiple pages onto a single sheet	43
Copying cards	44
Creating a copy shortcut	44
E-mail	45
Using the automatic document feeder and scanner glass	45
Creating an e-mail shortcut	45
Sending an e-mail	45
Fax	47
Using the automatic document feeder and scanner glass	47
Sending a fax	47
Scheduling a fax	48
Creating a fax destination shortcut	48
Changing the fax resolution	48
Adjusting the fax darkness	48
Printing a fax log	49
Blocking junk faxes	49
Holding a fax	49
Forwarding a fax	49
Scan	50
Using the automatic document feeder and scanner glass	50
Scanning to a computer	50
Creating an FTP shortcut	51
Scanning to an FTP server using a shortcut	51
Creating a network folder shortcut	51
Scanning to a network folder using a shortcut	52
Scanning to a flash drive	52
Use printer menus	54
Menu map	54
Device	55
Preferences	55
Eco-Mode	56
Remote Operator Panel	57
Notifications	57
Power Management	59
Restore Factory Defaults	60
Maintenance	60
Config Menu	60
Out of Service Erase	64
Visible Home Screen Icons	64
About this Printer	65
Print	65
Layout	65
Setup	66
Quality	67
PDF	67
PostScript	68
PCL	68
Image	70
Paper	71
Tray Configuration	71
Media Configuration	72
Universal Setup	72
Custom Scan Sizes	72
Media Types	73
Copy	73
Copy Defaults	73
Fax	75
Fax Defaults	75
Fax Mode	75
Fax Setup	75
E-mail	82
E-mail Setup	82
E-mail Defaults	83
FTP	86
FTP Defaults	86
USB Drive	88
Flash Drive Scan	88
Flash Drive Print	89
Network/Ports	91
Network Overview	91
Wireless	92
Ethernet	94
TCP/IP	96
SNMP	97
IPSec	98
802.1x	99
LPD Configuration	100
HTTP/FTP Settings	100
USB	101
Restrict external network access	102
Google Cloud Print	102
Wi-Fi Direct	102
Security	104
Login Methods	104
Public	104
Local Accounts	105
Certificate Management	105
Schedule USB Devices	105
Login Restrictions	106
Confidential Print Setup	106
Erase Temporary Data Files	107
Miscellaneous	107
Reports	108
Menu Settings Page	108
Device	108
Print	108
Shortcuts	108
Fax	108
Network	109
Troubleshooting	109
Maintain the printer	110
Checking the status of parts and supplies	110
Configuring supply notifications	110
Setting up e-mail alerts	110
Viewing reports	110
Ordering parts and supplies	111
Ordering a toner cartridge	111
Ordering an imaging unit	111
Replacing parts and supplies	111
Replacing the toner cartridge	111
Replacing the imaging unit	114
Replacing the tray	117
Replacing the pick roller assembly	117
Replacing the tray separator roller	121
Replacing the ADF separator pad	122
Resetting the supply usage counters	124
Cleaning printer parts	124
Cleaning the printer	124
Cleaning the scanner	125
Saving energy and paper	126
Configuring the power save mode settings	126
Adjusting the brightness of the printer display	127
Conserving supplies	127
Moving the printer to another location	127
Shipping the printer	128
Troubleshoot a problem	129
The printer is not responding	129
Unable to read flash drive	130
Enabling the USB port	130
Network connection problems	130
Cannot open Embedded Web Server	130
Cannot connect the printer to the Wi-Fi network	131
Issues with supplies	132
Replace cartridge, printer region mismatch	132
Non-Printer Manufacturer supply	132
Clearing jams	133
Avoiding jams	133
Identifying jam locations	134
Paper jam in the automatic document feeder	135
Paper jam in the standard bin	135
Paper jam in the multipurpose feeder	136
Paper jam in trays	140
Paper jam in the duplex unit	143
Paper jam in the rear door	146
Paper feed problems	149
Envelope seals when printing	149
Collated printing does not work	149
Tray linking does not work	150
Paper frequently jams	150
Jammed pages are not reprinted	151
Printing problems	151
Print jobs do not print	151
Confidential and other held documents do not print	152
Job prints from the wrong tray or on the wrong paper	153
Slow printing	154
Print quality problems	156
Print quality is poor	156
Blank or white pages	157
Dark print	157
Fine lines are not printed correctly	159
Folded or wrinkled paper	159
Gray background	160
Incorrect margins	161
Light print	162
Mottled print and dots	163
Paper curl	164
Print crooked or skewed	166
Solid black pages	166
Text or images cut off	167
Toner easily rubs off	167
Horizontal light bands	168
Vertical light bands	169
Vertical white lines	169
Vertical dark bands	170
Vertical dark lines or streaks	171
Vertical dark streaks with print missing	171
Repeating defects	171
Faxing problems	172
Caller ID is not shown	172
Cannot send or receive faxes	172
Can receive but not send faxes	174
Can send but not receive faxes	174
Poor fax print quality	175
Scanning problems	175
Cannot scan from a computer	175
Partial copies of document or photo	176
Scan job was not successful	176
Poor copy quality	177
Vertical dark streaks on output when scanning from the ADF	177
Scanner does not close	178
Scanning takes too long or freezes the computer	178
Scanner does not respond	178
Adjusting scanner registration	179
Adjusting ADF registration	179
Contacting your dealer	179
Notices	180
Product information	180
Edition notice	180
GOVERNMENT END USERS	180
Supplies	180
Noise emission levels	181
Waste from Electrical and Electronic Equipment (WEEE) directive	181
India E-Waste notice	181
Product disposal	182
Static sensitivity notice	182
ENERGY STAR	182
Temperature information	182
Laser notice	183
Power consumption	183
Product power consumption	183
Sleep Mode	183
Hibernate Mode	184
Off mode	184
Total energy usage	184
Environmental information	184
Regulatory notices for telecommunication terminal equipment	185
Notice to users of the US telephone network: FCC requirements	185
Notice to users of the Canadian telephone network	186
Notice to users of the New Zealand telephone network	186
Japanese telecom notice	187
Regulatory notices for wireless products	188
Modular component notice	188
Exposure to radio frequency radiation	188
Industry Canada (Canada)	188
Federal Communications Commission (FCC) compliance information statement	188
日本の VCCI 規定	189
European Community (EC) directives conformity	190
European Community (EC) directives conformity	190