Oreck HALO Owners Guide - Page 16

Troubleshooting If the following troubleshooting tips do not resolve the problem please contact Oreck Customer Service. U.S.: 1-800-989-3535 Canada: 1-888-676-7325 Important! Always unplug and allow the vacuum to cool down before conducting any troubleshooting. See safety warnings. Problem The vacuum will not turn ON The vacuum stops running The vacuum has bad dust pick-up Brushroll not spinning Solution • Ensure the appliance is plugged into a wall outlet • Check for damage to the plug or cord • Check for blown fuse or tripped circuit breaker in your home • Check if the filter dust bag is full, replace if necessary • Check if the disposable filter dust bag is full, replace if necessary. • Adjust the height setting. The brushroll must rest on the carpet for effective cleaning. • Check if the brushroll is spinning, see: Brushroll Reset Button and safety warnings, do not touch the bottom of the vacuum while hot! • Check to ensure attachment door is firmly closed • Ensure there are no fibers, strings or hair wrapped around the Brushroll. See safety warnings, do not touch the bottom of the vacuum while hot! • Press the ON/OFF button. If Brushroll is still not spinning then press the Brushroll ON/OFF button. If the Brushroll is still not spinning, turn the vacuum OFF and press the Reset Button located on the bottom corner of the product. Part Number Part Dust Bag, 8 pack, Saniseal® Hypo-Allergenic Number HB8PK 16