Mr. Coffee BVMC-ECMP1000 User Manual - Page 10

TROUBLESHOOTING YOUR MR. COFFEE® CAFÉ BARISTA PROBLEM CAUSES SOLUTIONS Coffee does not come out. • No water in reservoir. • Add water. •Coffee grind is too fine. •Grind medium ground coffee. •Too much coffee in the filter. •Fill filter with less coffee. • Appliance was not turned • Plug unit into electrical on or plugged in. outlet and turn it on. • Coffee has been tamped/ • Refill filter basket with coffee compressed too much. DO NOT TAMP too much. Coffee comes out around the edge of the porta-filter. • Porta-filter not rotated to • Rotate filter holder to full full lock position. lock position. • Coffee grounds around • Wipe off rim and shower the filter basket rim. head seal. •Too much coffee in the filter. •Fill with less coffee. Milk is not foamy • Ran out of steam. after frothing or it is not coming out of the • Milk is not cold enough. frothing tube. • Frothing tube is blocked. • Ensure there is enough water in the water reservoir. • Chill milk and frothing pitcher prior to making cappuccino or latte. • Follow the instructions to clean the milk reservoir & frothing tube. Coffee comes •Ground coffee is too coarse. •Use a finer grind. out too quickly. •Not enough coffee in filter. •Use more coffee. Coffee is too weak. • Using small filter for double • U se large filter for double shot of espresso. shot of espresso. • G round coffee is too coarse. • U se a finer grind. The three •Water tank is out of water. •Add water to reservoir. control panel lights are flashing alternatively. Cappuccino and/or Latte control button lights do not illuminate. •M ilk Reservoir not inserted. •M ilk Reservoir not fully inserted. •P lace Milk Reservoir on unit. • If Milk Reservoir is on unit, push in firmly until Cappuccino and Latte control button lights illuminate. Water is not being pulled in from the water reservoir. • R ed plug was not removed from base of water reservoir tank. • W ater reservoir tank not placed correctly on unit. • R emove red plug from base of water reservoir tank. Red plug may also be found in hole on unit where water reservoir attaches at its base. • P lace water reservoir correctly. 18 BVMC-ECMP1000_BVMC-ECMP1001_13ESM1.indd 19-20 Do you still have questions? You can call us toll-free at the Consumer Service Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com. SERVICE AND MAINTENANCE Replacement Parts • For other replacement parts - Call 1-800-MR COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in Canada. You may also find a list of replacement parts at www.mrcoffeebarista.com. Repairs If your Café Barista (espresso, cappuccino & latte maker) requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Sunbeam or by an authorized MR. COFFEE® Products Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-MR COFFEE (1-800-672-6333) Canada 1-800-667-8623 You may also visit our website at www.mrcoffee.com for a list of service centers. To assist us in serving you, please have the model number and date of purchase available when you call. The model number is on the bottom of the unit. We welcome your questions, comments or suggestions. In all your communications, please include your complete name, address and telephone number and a description of the problem. 1-YEAR LIMITED WARRANTY Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if in Canada, Sunbeam Corporation (Canada) Limited doing business as Jarden Consumer Solutions (collectively "JCS") warrants that for a period of one year from the date of purchase, this product will be free from defects in material and workmanship. JCS, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. JCS dealers, service centers, or retail stores selling JCS products do not have the right to alter, modify or any way change the terms and conditions of this warranty. This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly, 19 9/30/13 2:33 PM