Lacie d2 Quadra USB 3.0 User Manual - Page 30

Control Panel > LaCie Shortcut Button, 6.7. Troubleshooting - Mac

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LaCie d2 Quadra Quadruple Interface Hard Drive LaCie Shortcut Button page 29 ■ 3.6.7. Troubleshooting - Mac Problem Solution Drive is connected, but "No drives connected" message appears in the drive list. Check both ends of the FireWire or USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. NOTE: eSATA bus is not compatible with LaCie Shortcut Button. To use LaCie Shortcut Button, connect your LaCie hard drive to your computer via USB or FireWire. Nothing happens when the button is pushed. Make sure the drive is connected to your computer. See above. Launch LaCie Shortcut Button from System Preferences. ❖ Make sure the drive appears in the drive list. ❖ Make sure that the "No action" button is off. If it is on, select the EMC Retrospect Express action or a custom action. "The action ["action name"] can't be launched" error message when the button is pushed. If the application, document or script you defined as the custom action has been moved from its location at the time you defined the action, LaCie Shortcut Button will not be able to locate or launch it. Either redefine the action by clicking Choose... to select the application, document or script in its new location or return it to its original location. ■ 3.6.8. Troubleshooting - Windows Problem Drive is connected, but "No drives connected" message appears in the drive list. Nothing happens when the button is pushed. "File not found. Renew custom action selection." error message when the button is pushed. Solution Check both ends of the FireWire or USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. NOTE: eSATA bus is not compatible with LaCie Shortcut Button. To use LaCie Shortcut Button, connect your LaCie hard drive to your computer via USB or FireWire. Make sure the drive is connected to your computer. See above. Launch the LaCie Shortcut Button by double-clicking on the LaCie Shortcut Button system tray icon or from Control Panel > LaCie Shortcut Button. ❖ Make sure the drive appears in the drive list. ❖ Make sure that the "No action" button is off. If it is on, select the EMC Retrospect Express action or a custom action. If the application, document or script you defined as the custom action has been moved from its location at the time you defined the action, LaCie Shortcut Button will not be able to locate or launch it. Redefine the action by clicking Choose... to select the application, document or script in its new location.

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LaCie d2 Quadra
Quadruple Interface Hard Drive
page ²¹
Problem
Solution
Drive is connected, but
“No drives connected”
message appears in the
drive list.
Check both ends of the FireWire or USB cable to make sure they are fully seated in their
respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting
them. If the drive is still not recognized, restart your computer and try again.
NOTE:
eSATA bus is not compatible with LaCie Shortcut Button. To use LaCie Shortcut
Button, connect your LaCie hard drive to your computer via USB or FireWire.
Nothing happens when
the button is pushed.
Make sure the drive is connected to your computer. See above.
Launch LaCie Shortcut Button from System Preferences.
Make sure the drive appears in the drive list.
Make sure that the “No action” button is off. If it is on, select the EMC Retrospect Express
action or a custom action.
❖
❖
“°e action [“action
name”] can’t be launched”
error message when the
button is pushed.
If the application, document or script you defined as the custom action has been moved
from its location at the time you defined the action, LaCie Shortcut Button will not be able
to locate or launch it. Either redefine the action by clicking
Choose...
to select the applica-
tion, document or script in its new location or return it to its original location.
Problem
Solution
Drive is connected, but
“No drives connected”
message appears in the
drive list.
Check both ends of the FireWire or USB cable to make sure they are fully seated in their
respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting
them. If the drive is still not recognized, restart your computer and try again.
NOTE:
eSATA bus is not compatible with LaCie Shortcut Button. To use LaCie Shortcut
Button, connect your LaCie hard drive to your computer via USB or FireWire.
Nothing happens when
the button is pushed.
Make sure the drive is connected to your computer. See above.
Launch the LaCie Shortcut Button by double-clicking on the LaCie Shortcut Button
system tray icon or from
Control Panel > LaCie Shortcut Button
.
Make sure the drive appears in the drive list.
Make sure that the “No action” button is off. If it is on, select the EMC Retrospect Express
action or a custom action.
❖
❖
“File not found. Renew
custom action selection.”
error message when the
button is pushed.
If the application, document or script you defined as the custom action has been moved
from its location at the time you defined the action, LaCie Shortcut Button will not be able
to locate or launch it. Redefine the action by clicking
Choose...
to select the application,
document or script in its new location.
3.6.7. Troubleshooting – Mac
■
3.6.8. Troubleshooting – Windows
■
LaCie Shortcut Button