Intermec 70 Intermec RFID Demo User Guide - Page 38

Chapter 3 - Troubleshooting Troubleshooting Use this section to troubleshoot problems that may prevent you from using the Intermec RFID Demo application. Problems Using RFID Demo Application Problem Solution Intermec RFID If the Intermec RFID Demo does not start or connect to the reader, make Demo fails to start. sure you: • verify the IP30 battery is fully charged and properly seated. • verify RFID is enabled. • reboot your mobile computer. Three ways to verify if RFID is enabled: • from the Start screen, tap Settings > Connections > Wireless Center • from the Title bar on the Home screen • from the Intermec Settings. Intermec RFID Demo does not read tag. For more information, see "Verify if RFID is enabled" on page 33. If all of the above options look OK, and the RFID Demo still fails to start, or the reader shows up as not connected under Reader 1, then you need to try a warm boot of the computer. Press the Power button and select Reboot from the menu. The computer systematically shuts down, restarts, and goes through the initialization process. If the Intermec RFID Demo does not read tags, perform the following steps to resolve the issue: To fix the issue of Intermec RFID Demo not reading tags: 1 Verify that the tag works. 2 Verify that you are either holding the tag properly or that the tag is mounted properly. For example, a metal mount tag will not work properly unless it is mounted on metal. If you hold a tag in your hand you can detune it and it will not work properly. 3 Move the computer in the right position or angle to avoid some dead spots or possible interference. 4 Verify that reader settings are properly configured within Intermec Settings for RFID. For example, if you enter a too low value for the Field Strength dB you may not be able to read tags. 32 Intermec RFID Demo User Guide