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HP Officejet H800 User Guide - Page 64

General troubleshooting tips and resources

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General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or download the HP software from the HP support website, www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. Check or do the following before you begin troubleshooting: ● Try turning the printer off and then on again. ● For a paper jam, see Clear jams on page 88. ● For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems on page 62. ● Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 9 minutes to initialize it after the ink cartridges are installed. ● Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications on page 109. ● Media is loaded correctly in the input tray and is not jammed in the printer. ● All packing tapes and materials are removed. ● The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences. See your computer's documentation for more information. ● Pause Printing is not selected if you are using a computer running Windows. ● You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. ENWW General troubleshooting tips and resources 51

Section	Page
Get started	14
Accessibility	15
HP EcoSolutions (HP and the Environment)	16
Manage Power	16
Optimize Printing Supplies	16
Understand the printer parts	18
Front view	18
Printing supplies area	18
Control panel	19
Back view	19
Select print paper	21
Recommended papers for printing	21
Recommended papers for photo printing	22
Tips for selecting and using paper	23
Load paper	24
Load standard-size paper	24
Load envelopes	25
Load cards and photo paper	25
Load custom-size paper	26
Turn the printer off	27
Update the printer	28
Install the accessories	29
Install the automatic two-sided printing accessory (duplexer)	29
Turn on accessories in the printer driver	29
To turn on accessories (Windows)	29
To turn on accessories on (Mac OS X)	29
Maintain the printer	31
Clean the exterior	31
Restore factory defaults	31
Open the HP printer software (Windows)	32
Print	32
Print documents	33
Print documents (Windows)	33
Print documents (Mac OS X)	33
Print brochures	34
Print brochures (Windows)	34
Print brochures (Mac OS X)	34
Print on envelopes	36
Print on envelopes (Windows)	36
Print on envelopes (Mac OS X)	36
Print photos	38
Print photos on photo paper (Windows)	38
Print photos on photo paper (Mac OS X)	38
Print on special and custom-sized paper	40
Print on special or custom-sized paper (Mac OS X)	40
Set up custom sizes (Mac OS X)	40
Print borderless documents or photos	42
Print borderless documents or photos (Windows)	42
Print borderless documents or photos (Mac OS X)	42
Print on both sides (duplexing)	44
Perform two-sided printing (Windows)	44
Perform two-sided printing (Mac OS X)	44
Tips for print success	45
HP ePrint	47
Set up HP ePrint	49
Set up HP ePrint using the embedded web server	49
Set up HP ePrint using the HP printer software	49
Use HP ePrint	51
Print using HP ePrint	51
Find the printer's email address	51
Turn off HP ePrint	51
Remove Web Services	52
Work with ink cartridges	52
Information on ink cartridges and the printhead	53
Check the estimated ink levels	54
Printing with black or color ink only	55
Replace the ink cartridges	56
Store printing supplies	58
Anonymous usage information storage	59
Solve a problem	59
HP support	61
Obtain electronic support	61
HP support by phone	61
Before you call	62
Phone support period	62
Telephone support numbers	62
After the phone support period	63
General troubleshooting tips and resources	64
Solve printer problems	65
The printer shuts down unexpectedly	65
Alignment fails	65
The printer is not responding (nothing prints)	65
The printer prints slowly	66
Solution 1: Use a lower print quality setting	66
Solution 2: Check the ink levels	66
Solution 3: Contact HP support	67
The printer is making some unexpected noises	67
Blank or partial page printed	67
Something on the page is missing or incorrect	68
Placement of the text or graphics is wrong	68
Print quality troubleshooting	70
Solution 1: Make sure you are using original HP ink cartridges	70
Solution 2: Check the ink levels	70
Solution 3: Check the paper loaded in the input tray	71
Solution 4: Check the paper type	71
Solution 5: Check the print settings	71
Solution 6: Print and evaluate a print quality report	72
Solution 7: Contact HP support	73
Solve paper-feed problems	75
Solve problems using HP ePrint and HP websites	77
Solve problems using HP ePrint	77
Solve problems using HP websites	78
Configure your firewall software to work with the printer	79
Solve printer management problems	80
Embedded web server cannot be opened	80
Solve network problems	82
Solve Ethernet network problems	82
Solve wireless problems	82
Basic wireless troubleshooting	83
Advanced wireless troubleshooting	84
Step 1: Make sure your computer is connected to your network	84
Step 2: Make sure that the printer is connected to your network	85
Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)	87
Step 4: Make sure the printer is online and ready	87
Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows onl ...	88
Step 6: Check to see if the firewall software is blocking communication	88
After resolving the problems	88
Reset the Printer Network Settings	89
Troubleshoot installation issues	90
Hardware installation suggestions	90
HP software installation suggestions	90
Understand the Printer Status Report	92
Understand the network configuration page	94
Printhead maintenance	97
Clean the printhead	97
Align the printhead	98
Uninstall and reinstall the HP software	99
Clear jams	101
Clear paper jams	101
Avoid paper jams	102
Control panel lights reference	104
Technical information	110
Warranty information	111
Hewlett-Packard limited warranty statement	112
Ink cartridge warranty information	112
Printer specifications	114
Physical specifications	114
Product features and capacities	114
Processor and memory specifications	115
System requirements	115
Network protocol specifications	115
Embedded web server specifications	115
Paper specifications	115
Understand specifications for supported paper	116
Understand supported sizes	116
Understand supported paper types and weights	118
Set minimum margins	119
Guidelines for printing on both sides of a page	120
Print resolution	120
HP ePrint and HP website specifications	121
HP ePrint specifications	121
HP website specifications	121
Environmental specifications	122
Electrical specifications	122
Acoustic emission specifications	122
Regulatory information	123
Regulatory model number	123
FCC statement	124
Notice to users in Korea	124
VCCI (Class B) compliance statement for users in Japan	124
Notice to users in Japan about the power cord	125
Noise emission statement for Germany	125
GS Declaration (Germany)	125
European Union Regulatory Notice	125
Regulatory information for wireless products	126
Exposure to radio frequency radiation	126
Notice to users in Brazil	127
Notice to users in Canada	127
Notice to users in Taiwan	128
Notice to users in Mexico	128
Notice to users in Japan	128
Environmental product stewardship program	129
European Union Commission Regulation 1275/2008	129
Paper use	129
Plastics	129
Material safety data sheets	130
Recycling program	130
HP inkjet supplies recycling program	130
Disposal of waste equipment by users in private households in the European Union	131
Power consumption	132
Chemical Substances	132
Battery information	132
Battery disposal in Taiwan	132
Attention California users	132
Battery disposal in the Netherlands	133
RoHS notices (China only)	133
RoHS notices (Ukraine only)	133
Third-party licenses	134
HP supplies and accessories	144
Order printing supplies online	145
Supplies	146
Ink cartridges	146
HP paper	146
Network setup	146
Change basic network settings	148
View and print network settings	148
Turn the wireless radio on and off	148
Change advanced network settings	149
Set link speed	149
View IP settings	149
Change IP settings	149
Reset network settings	150
Set up the printer for wireless communication	151
Before you begin	151
Set up the printer on your wireless network	151
Set up the printer using the HP printer software	152
Set up the printer using WiFi Protected Setup (WPS)	152
Set up the printer using the embedded web server (EWS)	153
Change the connection type	153
To change from an Ethernet connection to a wireless connection	154
To change from a USB connection to a wireless connection	154
To change from a wireless connection to a USB or Ethernet connection	154
Test the wireless connection	155
Guidelines for ensuring wireless network security	155
Overview of security settings	155
Add hardware addresses to a wireless router (MAC filtering)	155
To add hard addresses to a wireless router or wireless access point	156
Other wireless security guidelines	156
Guidelines for reducing interference on a wireless network	156
HP wireless direct printing	157
Turn on HP wireless direct printing	157
Print from a wireless-capable mobile device	158
Print from a wireless-capable computer	158
Print from a wireless-capable computer (Windows)	158
Print from a wireless-capable computer (Mac OS X)	159
Printer management tools	159
Toolbox (Windows)	160
Open the Toolbox	160
HP Utility (Mac OS X)	161
To open HP Utility	161
Embedded web server	162
About cookies	162
To open the embedded web server	162
How do I?	163
Errors (Windows)	163
Low on ink	165
Cartridge Problem	166
Replace the ink cartridge	167
Paper Mismatch	168
The cartridge cradle cannot move	169
Paper Jam	170
The printer is out of paper	171
Printer Offline	172
Printer Paused	173
Document failed to print	174
Printer failure	175
Door or cover open	176
Previously used ink cartridge installed	177
Ink cartridges depleted	178
Ink cartridge failure	179
Printer supply upgrade	180
Printer supply upgrade successful	181
Printer supply upgrade problem	182
Non-HP ink cartridges installed	183
Using Original HP Cartridges has its Rewards	184
Counterfeit Cartridge Advisory	185
Used, Refilled or Counterfeit Cartridge Detected	186
Use SETUP cartridges	187
Do not use SETUP cartridges	188
Not enough ink at startup	189
Use black ink only?	190
Use color ink only?	191
Incompatible ink cartridges	192
Unable to Communicate with Printer	193
Ink sensor failure	194
Ink sensor warning	195
Problem with printer preparation	196
Color cartridge out of ink	197
Black cartridge out of ink	198
Problem with ink system	199