HP OfficeJet Pro 9120b User Guide - Page 108

The printer cannot receive faxes, but can send faxes, Distinctive Ring, All Standard Rings

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● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems (a splitter is a two-cord connector that plugs into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall jack. The printer cannot receive faxes, but can send faxes Follow these steps if the printer cannot receive faxes, but can send faxes: ● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Standard Rings. ● If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot receive the fax. ● If Store and Print feature under Fax Receive Settings is enabled and the printing is blocked due to out-ofpaper from the print tray, paper jam, and so on, make sure to clear the jammed paper or to start printing the faxes to receive further faxes. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. ● If you have an answering machine on the same phone line with the printer, you might have one of the following problems: - Your answering machine might not be set up correctly with the printer. - Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. - Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones. This problem is most common with digital answering machines. The following actions might help to solve these problems: - When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer. - Make sure the printer is set to receive faxes automatically. - Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. 100 Chapter 9 Solve a problem

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●
If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with
poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off
your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and
listen to the dial tone again.
NOTE:
You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem
off, contact your DSL provider for support.
●
If you are using a phone splitter, this can cause faxing problems (a splitter is a two-cord connector that plugs
into atelephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
The printer cannot receive faxes, but can send faxes
Follow these steps if the printer cannot receive faxes, but can send faxes:
●
If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring
feature on the
printer is set to
All Standard Rings
.
●
If
Auto Answer
is set to
Off
, you need to receive faxes manually; otherwise, the printer cannot receive the fax.
●
If
Store and Print
feature under Fax Receive Settings is enabled and the printing is blocked due to out-of-
paper from the print tray, paper jam, and so on, make sure to clear the jammed paper or to start printing the
faxes to receive further faxes.
●
If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming fax
calls.
●
If you have acomputer dial-up modem on the same phone line with the printer, check to make sure that the
software that came with your modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer
from receiving fax calls.
●
If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
–
Your answering machine might not be set up correctly with the printer.
–
Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the
sending fax machine might disconnect.
–
Your answering machine might not have enough quiet time after your outgoing message to allow the
printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help to solve these problems:
–
When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer.
–
Make sure the printer is set to receive faxes automatically.
–
Make sure the
Rings to Answer
setting is set to a greater number of rings than the answering machine.
100
Chapter 9
Solve a problem