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HP OfficeJet Pro 9120b User Guide - Page 102

Resolve print issues, Check power connection and restart printer, HP Print and Scan Doctor

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Resolve print issues Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve them by following the on-screen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a Wi-Fi connection, confirm that the connection is working. 3. Download and run HP Print and Scan Doctor to help diagnose and fix issues automatically. NOTE: This tool is for the Windows operating system, and is only available in some languages. Check power connection and restart printer Follow these steps to check power connection and restart printer. 1. Make sure the power cord is firmly connected to the printer. Table 9-2 Printer ports Port Description 1 Power connection to the printer 2 Connection to a power outlet 2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power button to turn on the printer. NOTE: If the printer is not receiving electrical power, connect it to another power outlet. 3. With the printer turned on, disconnect the power cord from the back of the printer. 4. Unplug the power cord from the wall outlet. 5. Wait at least 15 seconds. 6. Plug the power cord back into the wall outlet. 94 Chapter 9 Solve a problem

Section	Page
1. Get started	9
Printer views	9
Front view	9
Print supplies area	10
Rear view	11
Control panel features	11
Tilt the control panel	11
Control panel display	12
Function buttons	13
Change printer settings	14
Use HP software	14
Turn printer off	14
2. Connect your printer	16
Connect to a Wi-Fi network	16
Check Wi-Fi status	16
Turn on Wi-Fi	16
Connect to a Wi-Fi network using the HP software	17
Connect to a Wi-Fi network using the control panel	17
Connect to an Ethernet network	18
Connect using a USB cable	18
Change the connection type	18
USB to Wi-Fi	18
Wi-Fi to USB	18
3. Load media	19
Load paper	19
Load envelopes	22
Load cards and photo paper	25
Load legal paper	28
Load an original on the scanner glass	31
Load an original in the document feeder	32
Change the default paper settings	33
Paper basics	33
Tips for selecting and using paper	33
4. Configure your printer	35
Configure using the control panel	35
Configure using the embedded web server (EWS)	35
Open the embedded web server (EWS)	35
Find printer IP address	36
View or change network settings	36
Manually change IPv4 and IPv6 TCP/IP parameters	36
Assign or change the system password	36
Change energy-conservation settings	37
Update printer	37
Update printer using the control panel	37
Update printer using the embedded web server (EWS)	37
5. Print	38
Print from a Windows computer	38
Print from a Mac computer	38
Print from mobile devices	39
Print using Wi-Fi Direct	39
Tips for successful printing	39
Ink tips	39
Paper loading tips	40
6. Copy, Scan, and Mobile Fax	41
Copy from printer	41
Copy or scan from a mobile device	41
Scan and share files from the printer	41
Scan to a USB device from printer	42
Scan using Web Scan	42
Enable Web Scan	42
Scan using Web Scan	43
Tips for copy and scan success	43
Mobile Fax	43
7. Fax	45
Send a fax	45
Send a standard fax	45
Send a standard fax from the computer (Windows)	46
Send a fax from a phone	46
Send a scheduled fax using the control panel	47
Send a fax using the printer memory	47
Send a fax to multiple recipients using group address book	48
Receive a fax	48
Receive a fax manually	48
Reprint faxes in memory using the control panel	49
Block unwanted fax numbers	49
Set up address book contacts	50
Create an address book contact	50
Change address book contacts	51
Create and edit a group address book contact	51
Delete address book contacts	52
Delete group address book contacts	52
Change fax settings	52
Configure the fax dialing settings	52
Enable scan and fax method	53
Set the fax number confirmation	53
Set the error correction mode (ECM) settings	54
Set the overlay fax header	54
Set the billing code	54
Set the fax notifications (send or receive) settings	55
Configure the fax printing settings	55
Set the answer mode (auto answer)	56
Set the number of rings	56
Set the fax ring volume	56
Set the answer ring pattern for distinctive ring	57
Set the 2-sided fax printing	57
Set the stamp received faxes settings	58
Set the Fit to Page settings	58
Add a number to the Blocked Fax Numbers list	58
Set the Fax Speed (send or receive) settings	58
Set the dial type	59
Set fax forward	59
Configure fax archiving	60
Fax and digital phone services	61
Fax on Voice over Internet Protocol	61
Fax reports	62
Print the fax reports or logs	62
Billing Codes Report	62
Caller ID Report	63
Blocked Fax Report	63
Fax Trace Report	63
Fax Activity Log	63
Fax Call Report	63
Additional fax setup	64
Select the correct fax setup for your home or office	64
Case A: Separate fax line (no voice calls received)	65
Case B: Set up the printer with DSL	66
Case C: Set up the printer with a PBX phone system or an ISDN line	67
Case D: Fax with a distinctive ring service on the same line	68
Case E: Shared voice/fax line	69
Case F: Shared voice/fax line with voice mail	70
Case G: Fax line shared with computer modem (no voice calls received)	71
Case H: Shared voice/fax line with computer modem	74
Case I: Shared voice/fax line with answering machine	78
Case J: Shared voice/fax line with computer modem and answering machine	79
Case K: Shared voice/fax line with computer dial-up modem and voice mail	83
Run the fax test	85
8. Manage cartridges	86
Dynamic Security Enabled Printers	86
Tips for handling cartridges and printhead	86
Check estimated ink levels	87
Order cartridges	87
Replace cartridges	87
Store supply user data	90
Cartridge warranty information	90
9. Solve a problem	91
Jams and paper-feed issues	91
Possible jam locations	91
Remove jammed paper	92
Reset the printer	99
Learn how to avoid paper jams	99
Solve paper-feed problems	100
Printer is unable to print	101
Printing issues	101
Fix problems with page not printing (unable to print)	101
Fix print quality issues	103
Copy and scan issues	103
Fax issues	104
What to do if the fax test failed	104
Troubleshoot fax problems	106
Fax reports	110
Network and connection issues	111
Fix Wi-Fi connection	111
Fix Wi-Fi Direct connection	112
Fix Ethernet connection	112
Restore original network settings	112
Printer hardware issues	113
The printer shuts down unexpectedly	113
Printhead alignment fails	113
Resolve printer failure	113
Understand printer reports	113
Print a printer report	114
Printer maintenance	114
Clean the scanner glass	114
Clean the exterior	115
Clean the document feeder	115
Maintain the printhead and cartridges	117
Restore settings	117
HP support	118
Contact HP	118
Register printer	119
Additional warranty options	119
10. HP EcoSolutions (HP and the Environment)	120
Power management	120
Quiet Mode	120
Optimize printing supplies	121
A. Technical information	122
Specifications	122
Regulatory notices	124
Regulatory Model Number	124
FCC statement	125
Notice to users in Korea	125
VCCI (Class B) compliance statement for users in Japan	125
Power cord instructions	125
Notice to users in Japan about the power cord	126
Noise emission statement for Germany	126
European Union and United Kingdom Regulatory Notice	126
Products with wireless functionality	126
Visual display workplaces statement for Germany	127
Notice to users of the U.S. telephone network: FCC requirements	127
Notice to users of the Canadian telephone network	128
Notice to users of the German telephone network	129
Australia wired fax statement	129
Regulatory information for wireless products	129
Dynamic Security Enabled Printers	131
Accessibility	131
Environmental product stewardship program	132
HP tips for reducing environmental impact	132
Eco-Tips	132
Paper	132
Plastics	132
European Union Commission Regulation 1275/2008	132
Safety data sheets	133
Chemical substances	133
EPEAT	133
SEPA Ecolabel User Information (China)	133
Recycling program	133
HP inkjet supplies recycling program	133
Battery disposal in Taiwan	134
California Perchlorate Material Notice	134
European Union Battery Directive	134
Battery notice for Brazil	134
Power consumption	134
China Energy Label for Printer, Fax and Copier	134
Disposal of waste equipment by users	135
Waste disposal for Brazil	136
The Table of Hazardous Substances/Elements and their Content (China)	137
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	137
Restriction of hazardous substance (India)	137

Match case Limit results 1 per page

Resolve print issues

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the

following in order:

Check for error messages and resolve them by following the on-screen instructions.

If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If

your computer is connected to the printer with a Wi-Fi connection, conﬁrm that the connection is working.

Download and run

HP Print and Scan Doctor

to help diagnose and ﬁx issues automatically.

NOTE:

This tool is for the Windows operating system, and is only available in some languages.

Check power connection and restart printer

Follow these steps to check power connection and restart printer.

Make sure the power cord is ﬁrmly connected to the printer.

Table 9-2

Printer ports

Port

Description

Power connection to the printer

Connection to a power outlet

Look at the

Power

button located on the printer. If it is not lit, the printer is turned oﬀ. Press the

Power

button to turn on the printer.

NOTE:

If the printer is not receiving electrical power, connect it to another power outlet.

With the printer turned on, disconnect the power cord from the back of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Chapter 9

Solve a problem