Home » HP Manuals » Multifunction Devices » HP OfficeJet 8010e » Manual Viewer

HP OfficeJet 8010e User Guide - Page 113

HP support, Product name Located on the printer

Add to My Manuals
Save this manual to your list of manuals

Page 113 highlights

HP support For the latest product updates and support information, visit the product support website at www.hp.com/ support. HP online support provides a variety of options for help with your printer: View video tutorials: Learn how to set up the printer and perform common tasks. Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. Get software and drivers: Download software, drivers, and firmware you need for the printer. Ask the community: Join the community forums to find solutions, ask questions, and share tips. HP Diagnostics Solutions: Use HP online tools to detect your printer and find recommended solutions. For Windows operating systems, you can automatically diagnose and resolve printer issues with HP Print and Scan Doctor. Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of-warranty customers may require a fee): Chat with an HP support agent or the HP Virtual Agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: ● Product name (Located on the printer) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of the printer) ENWW HP support 107

Section	Page
Get started	7
Printer parts	8
Top and front view	8
Printing supplies area	9
Back view	10
Control panel features	11
Lift the control panel	11
Overview of buttons and lights	11
Function buttons	12
Toolbar icons	12
Change printer settings	14
Turn the printer off	15
Load media and paper basics	16
Load paper	17
Load an original on the scanner glass	27
Load an original in the document feeder	29
Paper basics	30
Tips for selecting and using paper	31
Connect your printer	32
Requirements for HP+ printers	33
Keep the printer connected to the Internet	33
Use Original HP cartridges	33
Have an HP account	33
Set up the printer for wireless communication	34
Before you begin	34
Connect using the HP Smart app	35
Set up the printer on your wireless network	35
Change the connection type	37
Test the wireless connection	37
Turn on or off the wireless capability of the printer	37
Connect your printer using a USB cable	38
Change network settings	39
Use Wi-Fi Direct	40
Printer management tools	43
Use the HP Smart app to print, scan, and manage	44
Open the HP printer software (Windows)	45
Toolbox (Windows)	46
Embedded web server	47
About cookies	47
Open the embedded web server	47
Embedded web server cannot be opened	48
Update the printer	50
Web Services	51
What are Web Services?	52
Set up Web Services	52
Remove Web Services	53
Print	54
Print using the HP Smart app	55
Print using a computer	57
Print documents	57
Print brochures	58
Print on envelopes	58
Print photos	59
Print on special and custom-size paper	60
Print on both sides (duplexing)	61
Print from a Mac using AirPrint	62
Print from mobile devices	63
Tips for successful printing	64
Ink tips	64
Paper loading tips	64
Printer settings tips	65
Copy and scan	66
Copy and scan using HP Smart	67
Copy and scan from an Android or iOS device	67
Scan from a Windows 10 device	68
Copy from the printer	69
Scan using HP printer software (Windows 7)	70
Scan to a computer	70
Create a new scan shortcut (Windows)	71
Change scan settings (Windows)	71
Scan using Webscan	73
Tips for copy and scan success	74
Manage cartridges	75
Information on cartridges and the printhead	76
Some color ink is used even when printing with black cartridge only	77
Check the estimated ink levels	78
Replace the cartridges	79
Order cartridges	83
Store printing supplies	84
Anonymous usage information storage	85
Cartridge warranty information	86
Solve a problem	87
Get help from the HP Smart app	88
Get help from the printer control panel	88
Get help in this guide	88
Jams and paper-feed issues	88
Clear a paper jam	88
Clear a print carriage jam	96
Learn how to avoid paper jams	96
Solve paper-feed problems	96
Printing issues	97
Fix problems with HP+ printers not printing	97
Fix problems with page not printing (unable to print)	98
Fix print quality issues	101
Copy and scan issues	103
Network and connection issues	103
Fix wireless connection	103
Fix Wi-Fi Direct connection	104
Printer hardware issues	104
Understand printer reports	105
Printer status report	105
Network configuration page	105
Print quality report	105
Wireless test report	106
Web access test report	106
Solve problems using Web Services	107
Maintain the printer	108
Clean the scanner glass	108
Clean the exterior	109
Clean the document feeder	109
Maintain the printhead and cartridges	110
Restore original factory defaults and settings	112
HP support	113
HP EcoSolutions (HP and the Environment)	115
Power Management	116
Quiet Mode	117
Optimize Printing Supplies	118
Technical information	119
Specifications	120
Regulatory notices	122
Regulatory Model Number	122
FCC statement	122
Notice to users in Korea	123
VCCI (Class B) compliance statement for users in Japan	123
Power cord instructions	123
Notice to users in Japan about the power cord	123
Noise emission statement for Germany	124
European Union and United Kingdom Regulatory Notice	124
Products with wireless functionality	124
EMF	124
Wireless functionality in Europe	124
Visual display workplaces statement for Germany	125
Regulatory information for wireless products	125
Exposure to radio frequency radiation	126
Notice to users in Canada (5 GHz)	126
Notice to users in Taiwan (5 GHz)	126
Notice to users in Serbia (5 GHz)	126
Notice to users in Thailand (5 GHz)	126
Notice to users in Brazil	126
Notice to users in Canada	127
Notice to users in Taiwan	127
Notice to users in Mexico	127
Notice to users in Japan	128
Environmental product stewardship program	129
HP tips for reducing environmental impact	130
Eco-Tips	130
Paper	130
Plastics	130
European Union Commission Regulation 1275/2008	130
Safety data sheets	130
Chemical substances	131
EPEAT	131
SEPA Ecolabel User Information (China)	131
Recycling program	131
HP inkjet supplies recycling program	131
Battery disposal in Taiwan	131
California Perchlorate Material Notice	132
European Union Battery Directive	132
Battery notice for Brazil	132
Power consumption	132
China Energy Label for Printer, Fax and Copier	132
Disposal of waste equipment by users	133
Waste disposal for Brazil	133
The Table of Hazardous Substances/Elements and their Content (China)	134
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	134
Restriction of hazardous substance (India)	134
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	135