HP OfficeJet 8010e User Guide - Page 103

Copy and scan issues, Network and connection issues, Fix wireless connection

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c. In the printer software, click Print & Scan , and then click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. 7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead. 8. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. Copy and scan issues Choose one of the following troubleshooting options. ● Use an HP online troubleshooting tool to solve your copy and scan. ● Use HP Print and Scan Doctor (Windows only) to automatically diagnose and resolve issues. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. For more information, see Tips for copy and scan success. Network and connection issues What do you want to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection Fix wireless connection Choose one of the following troubleshooting options. ● Restore network settings and reconnect the printer. See Restore original factory defaults and settings. ● Check the network configuration or print the wireless test report to assist in diagnosing network connection issues. 1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report. Check the top of the wireless network test report to see if something failed during the test. ○ See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not your printer passed. ○ From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your printer is currently connected. Make sure that the printer is connected to the same network as your computer or mobile devices. ● Use an HP online troubleshooting tool to solve your printer issues. ENWW Get help in this guide 97

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c.
In the printer software, click
Print & Scan
, and then click
Maintain Your Printer
to access the
printer toolbox.
d.
Click
Print Diagnostic Information
on the
Device Reports
tab to print a diagnostics page.
7.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
8.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.support.hp.com
.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click
All HP Contacts
for information on
calling for technical support.
Copy and scan issues
Choose one of the following troubleshooting options.
●
Use an HP online troubleshooting tool to solve your copy and scan.
●
Use
HP Print and Scan Doctor
(Windows only) to automatically diagnose and resolve issues.
NOTE:
The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
For more information, see
Tips for copy and scan success
.
Network and connection issues
What do you want to do?
●
Fix wireless connection
●
Fix Wi-Fi Direct connection
Fix wireless connection
Choose one of the following troubleshooting options.
●
Restore network settings and reconnect the printer. See
Restore original factory defaults and settings
.
●
Check the network configuration or print the wireless test report to assist in diagnosing network
connection issues.
1.
From the Home screen, touch
(Wireless) and then touch
(
Settings
).
2.
Touch
Print Reports
, and then touch
Network Configuration Page
or
Wireless Test Report
.
Check the top of the wireless network test report to see if something failed during the test.
○
See the
DIAGNOSTICS RESULTS
section for all tests that were performed, to determine
whether or not your printer passed.
○
From the
CURRENT CONFIGURATION
section, find out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as
your computer or mobile devices.
●
Use an HP online troubleshooting tool to solve your printer issues.
ENWW
Get help in this guide
97