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Epson XP-15000 Users Guide - Page 173

Paper Jam Problems in the Paper Cassette, Solving Paper Problems

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4. Close the printer cover. 5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Rear Cover Related tasks Cancelling Printing Using a Product Button Paper Jam Problems in the Paper Cassette If you see a message that paper has jammed in the paper cassette, follow the steps here or on the LCD screen to clear the jam. 1. Cancel the print job, if necessary. 2. Press the home button, if necessary. 3. Press the reset button to close the output tray. 173

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icon Information	13
Entering Characters on the LCD Screen	14
Changing LCD Screen Language	15
Adjusting the Screen Brightness	15
Product Parts Locations	16
Product Parts - Top	17
Product Parts - Front	18
Product Parts - Inside	19
Product Parts - Back	19
Checking for Software Updates	20
Using Power Saving Settings	20
Changing the Sleep Timer Settings	21
Changing the Power Off Timer Settings	21
Epson Connect Solutions for Smartphones, Tablets, and More	22
Setting Up Epson Connect Services	23
Using Epson Email Print	24
Using the Epson iPrint Mobile App	24
Using Epson Remote Print	25
Using AirPrint	25
Using Google Cloud Print	26
Setting Up Google Cloud Print on a Chromebook	27
Android Printing Using the Epson Print Enabler	28
Using Fire OS Printing	28
Using Windows 10 Mobile Printing	29
Using the Mopria Print Service	30
Wi-Fi or Wired Networking	31
Network Security Recommendations	31
Wi-Fi Infrastructure Mode Setup	32
Selecting Wireless Network Settings from the Control Panel	33
Wi-Fi Direct Mode Setup	35
Enabling Wi-Fi Direct Mode	36
Wi-Fi Protected Setup (WPS)	37
Using WPS to Connect to a Network	37
Printing a Network Status Sheet	38
Changing or Updating Network Connections	39
Changing a Wi-Fi Connection to a Wired Network Connection	39
Changing a USB Connection to a Wi-Fi Connection	40
Connecting to a New Wi-Fi Router	40
Disabling Wi-Fi Features	41
Loading Paper	42
Loading Paper in Cassette	42
Loading Paper in the Rear Paper Feed Slot	47
Selecting the Paper Settings for Each Source - Control Panel	50
Turning Off the Paper Setting Alert	51
Paper Loading Capacity	52
Double-sided Printing Capacity	54
Available Epson Papers	55
Borderless Paper Type Compatibility	57
Paper or Media Type Settings - Control Panel	59
Paper or Media Type Settings - Printer Software	59
Printing from a Computer	61
Printing with Windows	61
Selecting Basic Print Settings - Windows	61
Paper Source Options - Windows	64
Print Quality Options - Windows	64
Multi-Page Printing Options - Windows	65
Selecting Double-sided Printing Settings - Windows	65
Double-sided Printing Options - Windows	67
Print Density Adjustments - Windows	68
Selecting Additional Layout and Print Options - Windows	69
Custom Color Correction Options - Windows	71
Image Options and Additional Settings - Windows	72
Header/Footer Settings - Windows	73
Selecting a Printing Preset - Windows	74
Selecting Extended Settings - Windows	75
Extended Settings - Windows	77
Printing Your Document or Photo - Windows	78
Checking Print Status - Windows	80
Selecting Default Print Settings - Windows	80
Changing the Language of the Printer Software Screens	81
Changing Automatic Update Options	82
Printing with the Built-in Epson Driver - Windows 10 S	83
Selecting Print Settings - Windows 10 S	84
Printing on a Mac	88
Selecting Basic Print Settings - Mac	89
Paper Source Options - Mac	93
Color Settings - Mac	93
Print Quality Settings - Mac	94
Selecting Page Setup Settings - Mac	95
Selecting Print Layout Options - Mac	96
Selecting Double-sided Printing Settings - Mac	97
Double-sided Printing Options and Adjustments - Mac	98
Managing Color - Mac	99
Color Matching - Mac	99
Selecting Printing Preferences - Mac	100
Printing Preferences - Mac	101
Printing Your Document or Photo - Mac	101
Checking Print Status - Mac	102
Cancelling Printing Using a Product Button	103
Printing from a Camera	104
Selecting Print and Photo Adjustment Settings	104
Print Settings - Camera	106
Photo Adjustments - Camera	107
Printing from a Camera Wirelessly	108
Printing on CDs/DVDs	110
Loading a CD/DVD	110
Removing a Printed CD/DVD	113
Printing on CDs/DVDs from a Computer	114
Starting Epson Print CD - Windows	115
Printing Your CD/DVD Design - Windows	115
Starting Epson Print CD - Mac	116
Printing Your CD/DVD Design - Mac	117
Replacing Ink Cartridges and Maintenance Boxes	119
Check Cartridge and Maintenance Box Status	119
Checking Cartridge and Maintenance Box Status on the LCD Screen	119
Checking Cartridge and Maintenance Box Status with Windows	120
Checking Cartridge and Maintenance Box Status - Mac	123
Purchase Epson Ink Cartridges and Maintenance Box	125
Ink Cartridge Part Numbers	125
Removing and Installing Ink Cartridges	126
Printing with Black Ink and Expended Color Cartridges	131
Printing with Expended Color Cartridges - Windows	131
Printing with Expended Color Cartridges - Mac	132
Conserving Low Black Ink with Windows	134
Replacing the Maintenance Box	134
Adjusting Print Quality	138
Print Head Maintenance	138
Print Head Nozzle Check	138
Checking the Nozzles Using the Product Control Panel	139
Checking the Nozzles Using a Computer Utility	141
Print Head Cleaning	143
Cleaning the Print Head Using the Product Control Panel	144
Cleaning the Print Head Using a Computer Utility	145
Aligning the Print Head Using the Product Control Panel	148
Cleaning the Paper Guide	149
Cleaning and Transporting Your Product	151
Cleaning Your Product	151
Cleaning the Paper Rollers	151
Cleaning the Print Head Path	153
Transporting Your Product	155
Solving Problems	160
Product Status Messages	160
Running a Product Check	162
Resetting Control Panel Defaults	164
Solving Setup Problems	164
Product Does Not Turn On or Off	165
Noise After Ink Installation	165
Software Installation Problems	165
Solving Network Problems	166
Product Cannot Connect to a Wireless Router or Access Point	166
Network Software Cannot Find Product on a Network	167
Product Does Not Appear in Mac Printer Window	168
Cannot Print Over a Network	169
Solving Paper Problems	170
Paper Feeding Problems	171
Paper Jam Problems Inside the Product	171
Paper Jam Problems in the Paper Cassette	173
Paper Jam Problems in the Rear Cover	175
Paper Ejection Problems	177
Solving Problems Printing from a Computer	177
Nothing Prints	178
Product Icon Does Not Appear in Windows Taskbar	178
Printing is Slow	179
Solving Page Layout and Content Problems	181
Inverted Image	181
Too Many Copies Print	181
Blank Pages Print	182
Incorrect Margins on Printout	182
Border Appears on Borderless Prints	183
Incorrect Characters Print	183
Incorrect Image Size or Position	184
Slanted Printout	184
Solving Print Quality Problems	185
White or Dark Lines in Printout	185
Blurry or Smeared Printout	186
Faint Printout or Printout Has Gaps	187
Grainy Printout	188
Incorrect Colors	189
Solving CD/DVD Problems	190
CD/DVD Jam Problems	190
Image Not Centered on CD/DVD	190
Ink Smears on CD/DVD	191
Faint Image on CD/DVD	191
Uninstall Your Product Software	191
Uninstalling Printing Software - Windows	191
Uninstalling Product Software - Mac	192
Where to Get Help	193
Technical Specifications	195
Windows System Requirements	195
Mac System Requirements	196
Paper Specifications	196
Printable Area Specifications	197
Ink Cartridge Specifications	200
Dimension Specifications	200
Electrical Specifications	201
Environmental Specifications	201
Interface Specifications	202
Network Interface Specifications	202
Safety and Approvals Specifications	203
Notices	204
Important Privacy Notice (Printer Serial Number)	204
Important Safety Instructions	204
General Printer Safety Instructions	205
Ink Cartridge Safety Instructions	206
Wireless Connection Safety Instructions	207
LCD Screen Safety Instructions	207
FCC Compliance Statement	208
Binding Arbitration and Class Waiver	208
Trademarks	212
Copyright Notice	212
A Note Concerning Responsible Use of Copyrighted Materials	213
Default Delay Times for Power Management for Epson Products	213