Epson WorkForce Pro WF-7310 Users Guide - Page 167

Cannot Print Over a Network, Network, Wired LAN, Parent topic, Disconnected, Settings

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2. Disable IEEE 802.3az for the computer's network adapter if it is enabled (check your operating system's Ethernet connection settings). 3. Connect the computer and your product directly with an Ethernet cable. 4. Print a network connection report from your product. 5. Check the printer's IP address on the network connection report. 6. On the computer, open a web browser and enter your product's IP address from the network connection report. 7. Select Network > Wired LAN. 8. Select OFF for IEEE 802.3az. and click Next. 9. Click OK and remove the Ethernet cable connecting the computer and your product. 10. If you disabled IEEE 802.3az for your computer's network adapter, enable it. 11. Reconnect the Ethernet cables from the router or access point to your computer and product. If problems still occur, other devices on the network may be causing them. Parent topic: Solving Network Problems Cannot Print Over a Network If you cannot print over a network, try these solutions: • Make sure that your product is turned on. • Make sure you install your product's network software as described in your product documentation. • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again. • Print a network connection report and check the codes and messages on the report to help determine the cause of the problem. • If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually. • If the IP address assigned to the product is 169.254.XX.XX and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. Check the IP address and subnet mask assigned to the product (Settings > General Settings > Network Settings > Advanced) then restart the wireless router or reset the network settings for the product. • Make sure your computer and product are both using the same wireless network. 167

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167
2.
Disable IEEE 802.3az for the computer's network adapter if it is enabled (check your operating
system's Ethernet connection settings).
3.
Connect the computer and your product directly with an Ethernet cable.
4.
Print a network connection report from your product.
5.
Check the printer's IP address on the network connection report.
6.
On the computer, open a web browser and enter your product's IP address from the network
connection report.
7.
Select
Network
>
Wired LAN
.
8.
Select
OFF
for IEEE 802.3az. and click
Next
.
9.
Click
OK
and remove the Ethernet cable connecting the computer and your product.
10. If you disabled IEEE 802.3az for your computer's network adapter, enable it.
11. Reconnect the Ethernet cables from the router or access point to your computer and product.
If problems still occur, other devices on the network may be causing them.
Parent topic:
Solving Network Problems
Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected
, check any cable connections and turn your product off and then on again.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
• If the IP address assigned to the product is 169.254.XX.XX and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly. Check the IP address and subnet mask assigned to the
product (
Settings
>
General Settings
>
Network Settings
>
Advanced
) then restart the wireless
router or reset the network settings for the product.
• Make sure your computer and product are both using the same wireless network.