Epson LightScene EV-100 Quick Setup - Page 4

Troubleshooting If you see a blank screen or the No signal message after turning on your computer or video device, check the following: •• Make sure the Status light on the projector is blue and not flashing. •• Make sure all necessary cables are securely connected, or that the SD card is inserted correctly, and the power is on for the projector and connected video sources. •• Press one of the source buttons (Spotlight, HDMI, LAN, or SD) on the remote control to switch to the correct image source, if necessary. •• Press the A/V Mute button on the remote control to see if the image was temporarily turned off. •• Make sure the image being projected is not completely black (only when projecting computer images). •• For images projected with Windows Media Center, reduce the screen size from full screen mode. •• For images projected from applications using Microsoft® DirectX®, turn off DirectX functions. •• On Windows 7 or later, hold down the Windows key and press P at the same time, then click Duplicate. •• If you're using a Windows laptop, press the function key on your keyboard that lets you display on an external monitor. It may be labeled CRT/LCD or have an icon such as . You may have to hold down the Fn key while pressing it (such as Fn + F7). Wait a moment for the display to appear. •• If you're using a Mac laptop, open System Preferences and select Displays. Click the Arrangement tab and select the Mirror Displays checkbox. Where to get help Manuals For more information about using the projector, see the online manuals. You can view or download the manuals from the Epson website, as described below. Internet support services Visit www.epson.com/support (U.S.) or www.epson.ca/support (Canada) and search for your product to download software and utilities, view manuals, get FAQs and troubleshooting advice, or contact Epson. Telephone support To use the Epson PrivateLine® Support service, call (800) 637-7661. This service is available for the duration of your warranty period. You may also speak with a support specialist by calling (562) 276-4394 (U.S.) or (905) 709-3839 (Canada). Support hours are 6 am to 8 pm, Pacific Time, Monday through Friday, and 7 am to 4 pm, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Registration Register today to get product updates and exclusive offers. You can register online at www.epson.com/webreg. Optional accessories For a list of optional accessories, see the online User's Guide. You can purchase screens or other accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epsonstore.ca (Canadian sales). EPSON is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson iProjection is a trademark of Seiko Epson Corporation. PrivateLine is a registered trademark of Epson America, Inc. Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. CPD-55365