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Epson ET-7700 Users Guide - Page 264

Solving Scanned Image Quality Problems, Epson Scan 2 Utility

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• Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related tasks Placing Originals on the Scanner Glass Starting a Scan from a Scanning Program Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image is Distorted or Blurry Image Colors are Patchy at the Edges Image is Too Dark Back of Original Image Appears in Scanned Image Ripple Patterns Appear in an Image Image is Scanned Upside-Down Scanned Image Colors Do Not Match Original Colors Scan Area is Not Adjustable in Thumbnail Preview Scanned Image Edges are Cropped 264

Section	Page
Contents	3
Your Ink Tank System	14
Product Basics	15
Using the Control Panel	15
Control Panel Buttons and Lights	16
Using the LCD Screen	17
Adjusting Control Panel Position	17
Changing LCD Screen Language	18
Turning On Quiet Mode	18
Product Parts Locations	18
Product Parts - Top	19
Product Parts - Front	20
Product Parts - Inside	23
Product Parts - Back	24
The Power Off and Sleep Timers	24
Changing the Power Off Timer Setting from the Control Panel	25
Changing the Sleep Timer Setting from the Control Panel	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Setting Up Epson Connect Services	27
Using Epson Email Print	28
Using the Epson iPrint Mobile App	28
Using the Epson Creative Print Mobile App	29
Using Epson Remote Print	29
Using Epson Scan to Cloud	30
Using AirPrint	31
Using Google Cloud Print	31
Setting Up Google Cloud Print on a Chromebook	32
Using the Mopria Print Service	33
Android Printing Using the Epson Print Enabler	34
Using Fire OS Printing	34
Using Windows 10 Mobile Printing	35
Using Epson Print and Scan App with Windows Tablets	36
Wi-Fi or Wired Networking	37
Network Security Recommendations	37
Wi-Fi Infrastructure Mode Setup	38
Selecting Wireless Network Settings from the Control Panel	39
Wi-Fi Direct Mode Setup	41
Enabling Wi-Fi Direct Mode	41
Changing the Wi-Fi Direct Mode Password	43
Wi-Fi Protected Setup (WPS)	44
Using WPS to Connect to a Network	45
Printing a Network Status Sheet	45
Changing or Updating Network Connections	46
Accessing the Web Config Utility	47
Changing a USB Connection to a Wi-Fi Connection	47
Changing a Wi-Fi Connection to a Wired Network Connection	47
Connecting to a New Wi-Fi Router	48
Disabling Wi-Fi Features	48
Loading Paper	50
Loading Paper in Cassette 1 (Upper Cassette)	50
Loading Paper in Cassette 2 (Lower Cassette)	55
Loading Paper and Envelopes in the Rear Paper Feed Slot	60
Selecting the Paper Settings for Each Source - Control Panel	64
Paper or Media Type Settings - Control Panel	66
Turning Off the Paper Setting Alert	66
Paper Loading Capacity	67
Available Epson Papers	69
Borderless Paper Type Compatibility	71
Paper or Media Type Settings - Printer Software	72
Placing Originals on the Product	73
Placing Originals on the Scanner Glass	73
Copying	76
Copying Documents or Photos	76
Paper Type Settings - Copying	77
Paper Size Settings - Copying	78
Copying Options	78
Copying and Restoring Photos	81
Printing from a Computer	83
Printing with Windows	83
Selecting Basic Print Settings - Windows	83
Paper Source Options - Windows	86
Print Quality Options - Windows	86
Multi-Page Printing Options - Windows	87
Selecting Double-sided Printing Settings - Windows	87
Double-sided Printing Options - Windows	90
Print Density Adjustments - Windows	91
Selecting Additional Layout and Print Options - Windows	92
Custom Color Correction Options - Windows	94
Image Options and Additional Settings - Windows	95
Header/Footer Settings - Windows	96
Selecting a Printing Preset - Windows	97
Selecting Extended Settings - Windows	98
Extended Settings - Windows	99
Printing Your Document or Photo - Windows	100
Checking Print Status - Windows	102
Selecting Default Print Settings - Windows	102
Changing the Language of the Printer Software Screens	103
Changing Automatic Update Options	105
Printing with the Built-in Epson Driver - Windows 10 S	106
Selecting Print Settings - Windows 10 S	106
Printing on a Mac	110
Selecting Basic Print Settings - Mac	111
Paper Source Options - Mac	115
Print Quality Settings - Mac	115
Print Options - Mac	116
Selecting Page Setup Settings - Mac	116
Selecting Print Layout Options - Mac	117
Selecting Double-sided Printing Settings - Mac	118
Double-sided Printing Options and Adjustments - Mac	119
Managing Color - Mac	120
Color Matching and Color Options - Mac	121
Selecting Printing Preferences - Mac	122
Printing Preferences - Mac	123
Printing Your Document or Photo - Mac	124
Checking Print Status - Mac	124
Cancelling Printing Using a Product Button	125
Scanning	126
Starting a Scan	126
Starting a Scan Using the Product Control Panel	126
Scan to Memory Card Options	128
Changing Default Scan Job Settings	129
Starting a Scan Using the Epson Scan 2 Icon	129
Starting a Scan from a Scanning Program	132
Scanning from Smart Devices	134
Scanning in Epson Scan 2	134
Additional Scanning Settings - Main Settings Tab	137
Additional Scanning Settings - Advanced Settings Tab	137
Saving Scanned Documents as a Searchable PDF	138
Using Memory Cards with Your Product	141
Inserting a Memory Card	141
Memory Card Types	142
Memory Card File Specifications	142
Removing a Memory Card	143
Printing from a Memory Card	143
Viewing and Printing Photos	144
Viewing and Printing Photos From the LCD Screen	144
Print Setting Options - Memory Card	146
Photo Adjustment Options - Memory Card	147
Printing Photo Layouts from a Memory Card	149
Photo Layout Options	151
Printing Photo Greeting Cards	152
Creating and Printing a Greeting Card Template	152
Printing a Greeting Card from a Template	153
Transferring Photos on a Memory Card	154
Setting Up File Sharing for Photo Transfers from Your Computer	154
Transferring Photos from a Memory Card to Your Computer	155
Using an External Device with Your Product	157
Printing from a Camera	157
Selecting Print and Photo Adjustment Settings	157
Print Settings - Camera	160
Photo Adjustments - Camera	162
Connecting and Printing from a Camera	163
Printing from a Camera Wirelessly	164
Viewing or Printing from a USB Flash Drive or External Device	165
USB Device File Specifications	165
Connecting and Using a USB Flash Drive or External Device	165
Printing Personalized Projects	167
Printing Coloring Book Pages	167
Printing Personalized Note Paper	168
Printing Lined Paper, Graph Paper, and Music Sheets	170
Printing Calendar Pages	171
Printing on CDs/DVDs	173
CD/DVD Printing Features	173
Loading a CD/DVD	173
Removing a Printed CD/DVD	176
Placing a CD/DVD on the Scanner Glass	177
Copying onto a CD/DVD	177
Printing Photos from a Memory Card Onto a CD/DVD	178
Printing a Jewel Case Insert from a Memory Card	180
Printing on CDs/DVDs from a Computer	182
Starting Epson Print CD - Windows	182
Printing Your CD/DVD Design - Windows	183
Starting Epson Print CD - Mac	184
Printing Your CD/DVD Design - Mac	185
Refilling Ink	187
Ink Safety Precautions	187
Check Ink Levels	188
Checking Ink Levels on Your Product	189
Checking Ink Levels with Windows	189
Checking Ink Levels - Mac	191
Disabling Special Offers with Windows	193
Purchase Epson Ink and Maintenance Box	194
Ink Bottle and Maintenance Box Part Numbers	194
Refilling the Ink Tanks	194
Replacing the Maintenance Box	200
Adjusting Print Quality	203
Print Head Maintenance	203
Print Head Nozzle Check	203
Checking the Nozzles Using the Product Control Panel	204
Checking the Nozzles Using a Computer Utility	206
Print Head Cleaning	208
Cleaning the Print Head Using the Product Control Panel	209
Cleaning the Print Head Using a Computer Utility	211
Power Cleaning	213
Power Cleaning Using the Product Control Panel	213
Power Cleaning Using a Computer Utility	214
Print Head Alignment	216
Aligning the Print Head Using the Product Control Panel	216
Cleaning the Paper Path	218
Cleaning the Printer Head Path	219
Checking the Number of Sheets	221
Checking the Sheet Counter - Windows	221
Checking the Sheet Counter - Mac	222
Cleaning and Transporting Your Product	224
Cleaning Your Product	224
Transporting Your Product	224
Solving Problems	229
Checking for Software Updates	229
Product Status Messages	230
Message Appears Prompting You to Reset Ink Levels	232
Running a Product Check	232
Resetting Control Panel Defaults	234
Solving Setup Problems	235
Noise After Filling the Ink	235
Software Installation Problems	235
Control Panel Setup Problems	236
Solving Network Problems	236
Product Cannot Connect to a Wireless Router or Access Point	236
Network Software Cannot Find Product on a Network	237
Product Does Not Appear in Mac Printer Window	238
Cannot Print Over a Network	239
Cannot Scan Over a Network	240
Solving Copying Problems	241
Product Makes Noise, But Nothing Copies	241
Product Makes Noise When It Sits for a While	241
Solving Paper Problems	242
Paper Feeding Problems	242
Paper Jam Problems Inside the Product	243
Paper Jam Problems in the Paper Cassette	245
Paper Jam Problems in the Rear Cover	247
Paper Ejection Problems	249
Solving Problems Printing from a Computer	250
Nothing Prints	250
Product Icon Does Not Appear in Windows Taskbar	251
Printing is Slow	251
Solving Page Layout and Content Problems	253
Inverted Image	253
Too Many Copies Print	254
Blank Pages Print	254
Incorrect Margins on Printout	254
Border Appears on Borderless Prints	255
Incorrect Characters Print	255
Incorrect Image Size or Position	256
Slanted Printout	256
Solving Print Quality Problems	257
White or Dark Lines in Printout	257
Blurry or Smeared Printout	258
Faint Printout or Printout Has Gaps	260
Grainy Printout	261
Incorrect Colors	262
Solving Scanning Problems	263
Scanning Software Does Not Operate Correctly	263
Cannot Start Epson Scan 2	263
Solving Scanned Image Quality Problems	264
Image Consists of a Few Dots Only	265
Line of Dots Appears in All Scanned Images	265
Straight Lines in an Image Appear Crooked	265
Image is Distorted or Blurry	265
Image Colors are Patchy at the Edges	266
Image is Too Dark	266
Back of Original Image Appears in Scanned Image	266
Ripple Patterns Appear in an Image	267
Image is Scanned Upside-Down	267
Scanned Image Colors Do Not Match Original Colors	267
Scan Area is Not Adjustable in Thumbnail Preview	268
Scanned Image Edges are Cropped	268
Solving Memory Card Problems	268
Memory Card Does Not Fit Into a Slot	268
Cannot View or Print Photos from a Memory Card or Device	269
Cannot Transfer Photos to or from a Memory Card or Device	269
Solving CD/DVD Problems	270
CD/DVD Jam Problems	270
Image Not Centered on CD/DVD	270
Ink Smears on CD/DVD	271
Faint Image on CD/DVD	271
Uninstall Your Product Software	271
Uninstalling Product Software - Windows	272
Uninstalling Product Software - Mac	273
Where to Get Help	273
Technical Specifications	275
Windows System Requirements	275
Mac System Requirements	276
Paper Specifications	276
Printable Area Specifications	277
Scanning Specifications	280
Ink Specifications	280
Memory Card Specifications	281
External USB Device Specifications	282
Dimension Specifications	282
Electrical Specifications	283
Environmental Specifications	283
Interface Specifications	283
Network Interface Specifications	284
Safety and Approvals Specifications	285
Notices	286
Important Safety Instructions	286
General Product Safety Instructions	286
Wireless Connection Safety Instructions	288
LCD Screen Safety Instructions	288
FCC Compliance Statement	288
Binding Arbitration and Class Waiver	289
Trademarks	292
Copyright Notice	293
A Note Concerning Responsible Use of Copyrighted Materials	294
Default Delay Times for Power Management for Epson Products	294