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Epson ET-4810 Users Guide - Page 240

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Error Condition/solution code/message (I-31) Set Wi-Fi using Wi-Fi Auto Connect. To make wireless connection settings from your computer, run the installer and follow the on-screen instructions. (I-41) The Paper Setup Auto Display option is disabled. You must enable Paper Setup Auto Display to use AirPrint. (I-60) Your computer may not support WSD (Web Services for Devices). The scan to computer (WSD) function is available only for computers running English versions of Windows 11, Windows 10, Windows 8.x, Windows 7, or Windows Vista. Make sure your product is connected correctly to the computer. Turn the power Try the following solutions: off and on again. If the • Turn the printer off and on again. problem • If you are using a Wi-Fi connection, turn the wireless router off and on again. If the persists, contact error message is still displayed, make a note of the error code, and contact Epson XX. support. The Ink Pad has The ink pad needs to be replaced. Contact Epson or an authorized Epson service reached the end provider to replace the ink pad; this is not a user-replaceable part. of its service life. Please contact Epson Support. If the ink pad has reached the end of its service life, you can no longer perform cleaning. Printing can be performed but the quality of the printouts cannot be guaranteed. Recovery Mode A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part. Parent topic: Solving Problems 240

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front and Top	14
Product Parts - Inside	16
Product Parts - Back	17
Using the Control Panel	17
Control Panel Buttons and Lights	18
Adjusting the Control Panel Position	19
Navigating the LCD Screen	19
Status Icon Information	21
Entering Characters on the LCD Screen	22
Viewing Animations	23
Changing LCD Screen Language	23
Selecting Your Country or Region	23
Selecting the Date and Time	24
Preventing PC Connection via USB	25
Using Power Saving Settings	26
Changing the Sleep Timer Setting from the Control Panel	26
Changing the Power Off Timer Setting from the Control Panel	27
Using the Epson Smart Panel Mobile App	27
Voice-activated Printing	28
Epson Connect Solutions for Smartphones, Tablets, and More	28
Setting Up Epson Connect Services	29
Using Epson Email Print	30
Using Epson Remote Print	31
Using AirPrint	32
Setting Up Printing on a Chromebook	32
Android Printing Using the Epson Print Enabler	33
Using Epson Print and Scan App with Windows Tablets	33
Using the Mopria Print Service	34
Wi-Fi or Wired Networking	35
Network Security Recommendations	35
Wi-Fi Infrastructure Mode Setup	36
Selecting Wireless Network Settings from the Control Panel	37
Wi-Fi Direct Mode Setup	39
Enabling Wi-Fi Direct (Simple AP) Mode	39
Wi-Fi Protected Setup (WPS)	41
Using WPS to Connect to a Network	41
Printing a Network Status Sheet	42
Printing a Network Connection Report	42
Network Connection Report Codes and Messages	43
Changing or Updating Network Connections	49
Accessing the Web Config Utility	49
Changing a USB Connection to a Wi-Fi Connection	50
Changing a Wi-Fi Connection to a Wired Network Connection	50
Connecting to a New Wi-Fi Router	51
Disabling Wi-Fi Features	51
Loading Paper	53
Loading Paper in the Rear Paper Feeder	53
Paper Loading Capacity	58
Borderless Paper Type Compatibility	59
Compatible Epson Papers	59
Paper or Media Type Settings - Printing Software	61
Selecting the Paper Settings - Control Panel	62
Paper or Media Type Settings - Control Panel	62
Selecting the Default Paper Source Settings	63
Paper Source Settings Options	63
Placing Originals on the Product	65
Placing Originals on the Scanner Glass	65
Placing Originals in the Automatic Document Feeder	67
ADF Original Document Specifications	69
Copying	71
Copying Documents or Photos	71
Copying Options	72
Printing from a Computer	74
Printing with Windows	74
Selecting Basic Print Settings - Windows	75
Print Quality Options - Windows	78
Multi-Page Printing Options - Windows	78
Selecting Double-sided Printing Settings - Windows	78
Double-sided Printing Options - Windows	81
Selecting Additional Layout and Print Options - Windows	82
Custom Color Correction Options - Windows	84
Image Options and Additional Settings - Windows	85
Header/Footer Settings - Windows	86
Selecting a Printing Preset - Windows	87
Selecting Extended Settings - Windows	89
Extended Settings - Windows	90
Printing Your Document or Photo - Windows	91
Checking Print Status - Windows	93
Selecting Default Print Settings - Windows	94
Changing the Language of the Printer Software Screens	95
Changing Automatic Update Options	96
Printing with the Built-in Epson Driver - Windows 10 S	97
Selecting Print Settings - Windows 10 S	98
Printing on a Mac	101
Selecting Basic Print Settings - Mac	102
Print Quality Options - Mac	105
Print Options - Mac	106
Selecting Page Setup Settings - Mac	106
Selecting Print Layout Options - Mac	107
Managing Color - Mac	108
Color Matching and Color Options - Mac	109
Selecting Printing Preferences - Mac	110
Printing Preferences - Mac	111
Printing Your Document or Photo - Mac	112
Checking Print Status - Mac	113
Printing from a Smartphone or Tablet	113
Printing with Epson Photo+	114
Cancelling Printing Using a Product Button	114
Scanning	115
Starting a Scan	115
Starting a Scan Using the Product Control Panel	115
Scanning to a Connected Computer	116
Setting Up a WSD Port (Windows 7/Windows Vista)	117
Scanning Using WSD - Windows	118
Changing Default Scan Job Settings	118
Starting a Scan Using Epson ScanSmart	119
Starting a Scan Using the Epson Scan 2 Icon	120
Starting a Scan from a Scanning Program	123
Starting a Scan from a Smartphone or Tablet	125
Scanning a Document in Epson ScanSmart	125
Saving a Scan	128
Attaching a Scan to Email	129
Sending a Scan to a Cloud Service	130
Printing a Scan	131
Selecting Epson ScanSmart Settings	132
Changing the Epson Product	133
Changing the Scan Settings	134
Changing the File Name Settings	135
Changing the Save Settings	137
Save Settings	139
Customizing Action Icons	140
Scanning in Epson Scan 2	142
Additional Scanning Settings - Main Settings Tab	145
Additional Scanning Settings - Advanced Settings Tab	145
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	147
Image Format Options	148
Scan Resolution Guidelines	149
Faxing	151
Connecting a Telephone or Answering Machine	151
Setting Up Fax Features	155
Setting Up Basic Fax Features	155
Using the Fax Setting Wizard	155
Selecting the Line Type	157
Setting the Number of Rings to Answer	158
Rejecting Faxes	159
Selecting Advanced Fax Settings	159
Receive Settings - Fax	160
Basic Settings - Fax	161
Report Settings - Fax	163
Security Settings - Fax	164
Setting Up the Fax Utility - Windows	165
Setting Up Fax Features Using the Fax Utility - Mac	167
Setting Up Contacts and Contact Groups	168
Setting Up Contacts Using the Product Control Panel	169
Creating a Contact	169
Editing or Deleting a Contact or Group	169
Sending Faxes	170
Sending Faxes from the Product Control Panel	170
Sending a Fax Using the Keypad, Contact List, or History	171
Fax Sending Options	172
Sending a Fax at a Specified Time	174
Dialing Fax Numbers from a Connected Telephone	175
Sending Faxes Using the Fax Utility - Windows	176
Sending Faxes Using the Fax Utility - Mac	179
Receiving Faxes	182
Fax Reception	182
Receiving Faxes Automatically	183
Receiving Faxes Manually	183
Receiving a Fax by Polling	184
Checking Fax Status	184
Printing Fax Reports	185
Fax Report Options	186
Refilling Ink and Replacing the Maintenance Box	187
Ink Safety Precautions	187
Checking the Ink and Maintenance Box Levels	189
Checking Ink Levels on Your Product	190
Checking Ink and Maintenance Box Levels - Windows	190
Checking Ink and Maintenance Box Levels - Mac	192
Disabling Special Offers with Windows	194
Purchase Epson Ink and Maintenance Box	195
Ink Bottle and Maintenance Box Part Numbers	195
Refilling the Ink Tanks	195
Maintenance Box Replacement	201
Replacing the Maintenance Box	202
Adjusting Print Quality	206
Print Head Maintenance	206
Print Head Nozzle Check	207
Checking the Nozzles Using the Product Control Panel	207
Checking the Nozzles Using a Computer Utility	209
Print Head Cleaning	212
Cleaning the Print Head Using the Product Control Panel	212
Cleaning the Print Head Using a Computer Utility	215
Power Cleaning	218
Power Cleaning Using the Product Control Panel	219
Power Cleaning Using a Computer Utility	220
Print Head Alignment	222
Aligning the Print Head Using the Product Control Panel	222
Cleaning the Paper Guide	223
Checking the Number of Sheets Fed	224
Checking the Number of Sheets on the LCD Screen	224
Checking the Sheet Counter - Windows	225
Checking the Sheet Counter - Mac	226
Cleaning and Transporting Your Product	228
Cleaning Your Product	228
Transporting Your Product	233
Solving Problems	238
Checking for Software Updates	238
Product Status Messages	239
Message Appears Prompting You to Reset Ink Levels	241
Running a Product Check	241
Resetting Control Panel Defaults	242
Solving Setup Problems	243
Product Does Not Turn On or Off	243
Noise After Filling the Ink	244
Software Installation Problems	244
Control Panel Setup Problems	245
Solving Network Problems	245
Product Cannot Connect to a Wireless Router or Access Point	246
Network Software Cannot Find Product on a Network	247
Product Does Not Appear in Mac Printer Window	249
Wireless Network Connection is Unstable on a Mac	249
Wired Network Connection Becomes Unstable	249
Cannot Print Over a Network	250
Cannot Scan Over a Network	252
Solving Copying Problems	253
Product Makes Noise, But Nothing Copies	253
Product Makes Noise When It Sits for a While	254
Copies Have Incorrect or Faint Colors	254
Position, Size, or Margins of Copies are Incorrect	255
Solving Paper Problems	255
Paper Feeding Problems	255
Originals Do Not Feed From the Automatic Document Feeder	257
Paper Jam Problems Inside the Product	257
Paper Jams in the Automatic Document Feeder	262
Paper Ejection Problems	265
Solving Problems Printing from a Computer	266
Nothing Prints	266
Product Icon Does Not Appear in Windows Taskbar	268
Printing is Slow	269
Solving Page Layout and Content Problems	270
Inverted Image	271
Too Many Copies Print	271
Blank Pages Print	272
Incorrect Margins on Printout	272
Border Appears on Borderless Prints	273
Incorrect Characters Print	274
Incorrect Image Size or Position	275
Slanted Printout	276
Solving Print Quality Problems	276
White or Dark Lines in Printout	277
Blurry or Smeared Printout	278
Faint Printout or Printout Has Gaps	280
Grainy Printout	282
Incorrect Colors	283
Solving Scanning Problems	284
Scanning Software Does Not Operate Correctly	285
Cannot Start Epson Scan 2	285
Scanning is Slow	286
Cannot Send Scans to a Cloud Service	287
Solving Scanned Image Quality Problems	287
Image Consists of a Few Dots Only	288
Line of Dots Appears in All Scanned Images	288
Straight Lines in an Image Appear Crooked	289
Scanned Image Quality Problems	289
Characters are Not Recognized During Conversion to Editable Text (OCR)	291
Image Colors are Patchy at the Edges	292
Ripple Patterns Appear in an Image	292
Scanned Image Edges are Cropped	292
Resetting the Epson Scan 2 Settings	293
Solving Faxing Problems	293
Cannot Send or Receive Faxes	294
Cannot Receive Faxes with a Telephone Connected to Your Product	296
Fax Memory Full Error Appears	296
Fax Quality is Poor	297
Sent Fax is Received in an Incorrect Size	298
Received Fax is Not Printed	298
Uninstall Your Product Software	299
Uninstalling Product Software - Windows	299
Uninstalling Product Software - Mac	300
Where to Get Help	301
Technical Specifications	303
Windows System Requirements	303
Mac System Requirements	304
Paper Specifications	304
Printable Area Specifications	306
Automatic Document Feeder (ADF) Specifications	308
Scanning Specifications	308
Ink Specifications	309
Fax Specifications	310
Dimension Specifications	311
Electrical Specifications	311
Environmental Specifications	312
Interface Specifications	312
Network Interface Specifications	312
Safety and Approvals Specifications	314
Notices	315
Important Safety Instructions	315
General Product Safety Instructions	315
LCD Screen Safety Instructions	317
Wireless Connection Safety Instructions	318
Telephone Equipment Safety Instructions	318
Administrator Password Instructions	318
FCC Compliance Statement	319
Binding Arbitration and Class Waiver	322
Trademarks	325
Copyright Notice	326
libTIFF Software Acknowledgment	327
A Note Concerning Responsible Use of Copyrighted Materials	327
Default Delay Times for Power Management for Epson Products	327

Match case Limit results 1 per page

240

Error

code/message

Condition/solution

(I-31)

Set Wi-Fi using

Wi-Fi Auto Connect

. To make wireless connection settings from

your computer, run the installer and follow the on-screen instructions.

(I-41)

The

Paper Setup Auto Display

option is disabled. You must enable

Paper Setup

Auto Display

to use AirPrint.

(I-60)

Your computer may not support WSD (Web Services for Devices). The scan to

computer (WSD) function is available only for computers running English versions of

Windows 11, Windows 10, Windows 8.x, Windows 7, or Windows Vista. Make sure

your product is connected correctly to the computer.

Turn the power

off and on

again. If the

problem

persists, contact

XX.

Try the following solutions:

• Turn the printer off and on again.

• If you are using a Wi-Fi connection, turn the wireless router off and on again. If the

error message is still displayed, make a note of the error code, and contact Epson

support.

The Ink Pad has

reached the end

of its service

life. Please

contact Epson

Support.

The ink pad needs to be replaced. Contact Epson or an authorized Epson service

provider to replace the ink pad; this is not a user-replaceable part.

If the ink pad has reached the end of its service life, you can no longer perform

cleaning. Printing can be performed but the quality of the printouts cannot be

guaranteed.

Recovery Mode

A firmware update has failed. Connect your product using a USB cable and try

updating the firmware again. If you still receive this error message, contact Epson for

support.

Note:

The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.

During the life of your product it may reach a condition where either satisfactory print quality cannot be

maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your

LCD screen, or lights on the control panel will advise you when these parts need replacing. If this

happens during the standard warranty of the product, the exchange of the product or replacement of the

pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced

by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.

Parent topic:

Solving Problems