Dell XPS 13 9370 XPS 13 Re-imaging guide for Microsoft Windows
Dell XPS 13 9370 Manual
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- Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 1
XPS 13 Re-imaging guide for Microsoft Windows Computer Model: XPS 13-9370 Regulatory Model: P82G Regulatory Type: P82G001 - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 2
data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 3
13 2 Critical Microsoft Quick Fix Engineering (QFE) updates 14 3 Media-card reader driver 14 Downloading and installing the media-card reader driver 14 4 Intel Rapid Storage Technology (IRST 15 Downloading and installing the IRST driver 15 5 Graphics 16 Downloading and installing the Dell - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 4
and installing the DPM 19 10 Wireless Local Network (WLAN) drivers and applications 20 Downloading and installing the Wi-Fi driver 20 11 Dell docking station WD15 20 12 Dell Thunderbolt dock TB16 21 .NET Framework 22 Getting help and contacting Dell 23 Self-help resources 23 Contacting - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 5
Device Manager and Windows is not suggesting urgent or recommended driver updates, driver updates are unnecessary. Updating drivers unnecessarily may create new problems. Review the importance of each driver update on the Dell driver downloads page before assessing the need to continue with an - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 6
, and applications, which are tested and validated on the XPS 13-9370. The installation of the listed drivers and applications as described in the guide enhances the optimal performance of your computer. Dell also provides drivers and applications that are not included with the Windows operating - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 7
and provides additional functionality not included in the native Microsoft VGA driver, including: ◦ User-customizable power management features ◦ Portability and behavioral profiles ◦ Multiple-monitor support 8 Audio: Enables and enhances the audio controller. 9 Security, which includes: - Intel - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 8
- Dell Command | Power Manager (DCPM) - Dell Power Manager (DPM) 11 Networking and Communication, which includes: - Wireless Local Area Network Adapters (WLAN): Enables and enhances the wireless adapter - Bluetooth: Enables and enhances the Bluetooth adapter 8 - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 9
dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers and follow the instructions on the screen. Clearing CMOS settings - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 10
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed. 3 On the left pane, select Security → TPM Security → Clear TPM. 4 Select or clear - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 11
. For more information about reinstalling the operating system, see the knowledge base article SLN297920 at www.dell.com/support. Before attempting a reinstall of your operating system, Dell recommends that you backup all data as described in the Microsoft knowledge base article located here. 11 - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 12
Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 13
www.dell.com/support. Downloading and installing the chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 14
the chipset driver file. 8 Double-click the chipset driver file icon and follow the instructions on the screen. 2 Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing all the latest available QFE updates from the latest Service Pack from Microsoft. Service packs are - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 15
. Downloading and installing the IRST driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 16
icon and follow the instructions on the screen. 6 Audio The Windows operating system does not include the audio driver recommended by Dell. Install the HD audio driver that is available for download on the Dell support site. Downloading and installing the Dell audio driver 1 Turn on your computer - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 17
Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 18
where you saved the fingerprint reader driver file. 8 Double-click the fingerprint reader driver file icon and follow the instructions on the screen. 8 Dell Command Power Manager (DCPM) DCPM is factory-installed on supported systems and also released as a Dell Update Package (DUP), that is available - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 19
Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 20
the download is complete, navigate to the folder where you saved the WiFi driver file. 8 Double-click the Wi-Fi driver file icon and follow the instructions on the screen. 11 Dell docking station WD15 The Dell Docking Station WD15 is a device that links all your electronic devices to your computer - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 21
drive, and large-screen displays without having to plug each one into the laptop. CAUTION: You must update your computer's BIOS and the Dell Docking Station drivers to the latest versions available on Dell support site before using the docking station. Older BIOS versions and drivers could result in - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 22
.NET Framework The .NET Framework is a software framework from Microsoft, which is bundled with Windows operating systems. The .NET Framework is intended to be used by most applications created for the Microsoft Windows platform. 22 - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 23
about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, product - Dell XPS 13 9370 | XPS 13 Re-imaging guide for Microsoft Windows - Page 24
• Troubleshooting and diagnostics • Factory and system restore • BIOS information Resource location To locate the Me and My Dell relevant Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell
XPS 13
Re-imaging guide for Microsoft
Windows
Computer Model: XPS 13-9370
Regulatory Model: P82G
Regulatory Type: P82G001