Dell U4323QE UltraSharp 43 4K USB-C Hub Monitor - Users Guide - Page 82
Universal Serial Bus (USB) specific problems, Wireless USB
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Universal Serial Bus (USB) specific problems Specific symptoms What you experience Possible solutions USB interface is USB peripherals • Check that your display is turned ON. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Turn off the monitor and turn it on again. • Reboot the computer. • Certain USB devices such as portable hard drives require higher power source; connect the drive to the computer directly. Super speed USB 3.2 Gen 2 interface is slow. Super speed USB 3.2 Gen 2 peripherals working slowly or not working at all • Check that your computer is USB 3.0-capable. • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Wireless USB Wireless USB peripherals stop peripherals working when a responding USB 3.0 device slowly or only is plugged in working as the distance between itself and its receiver decreases • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver. • Position your wireless USB receiver as close as possible to the wireless USB peripherals. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. 82 | Troubleshooting