Dell U4323QE UltraSharp 43 4K USB-C Hub Monitor - Users Guide - Page 78
Windows Power Options or Mac Energy Saver, Missing Color
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Common symptoms What you experience Possible solutions Intermittent Problems Monitor • Ensure that the video cable connecting the malfunctions on monitor to the computer is connected properly & off and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong Color Picture color not good • Try different Preset Modes in Color settings OSD. • Adjust R/G/B value under Custom Color in Color menu OSD. • Change the Input Color Format to RGB or YCbCr in the Color settings OSD. • Run the built-in diagnostics. Image retention Faint shadow • Set the screen to turn off after a few minutes from a static from the static of screen idle time. These can be adjusted in image left on image displayed Windows Power Options or Mac Energy Saver the monitor for appears on the setting. a long period of screen • Alternatively, use a dynamically changing time screensaver. 78 | Troubleshooting