Dell P2724DEB Video Conferencing Monitor Users Guide - Page 118

Problem, What you, experience, Possible solutions, Hookswitch, Teams Only' mode.

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Problem The Hookswitch button is not working The Mute button is not working Webcam no image Webcam being occupied What you experience Possible solutions Short press on • Ensure that the USB upstream cable (Type-A the Hookswitch to Type-B or Type-C to Type-C) is connected button does not from the PC to the monitor. answer call • Ensure that the Teams account is provisioned/ setup as 'Teams Only' mode. The tenant administrator should enable the account to 'Teams Only' mode. Press on the Mute button does not mute and unmute microphone • Ensure that the USB upstream cable (Type-A to Type-B or Type-C to Type-C) is connected from the PC to the monitor. • Ensure that the Mute button's LED will go dark (indicates microphone unmuted). • Ensure that the Teams account is provisioned/ setup as 'Teams Only' mode. The tenant administrator should enable the account to 'Teams Only' mode. Webcam no image when using Skype for Business (SfB) • Ensure that the USB upstream cable (Type-A to Type-B or Type-C to Type-C) is connected from the PC to the monitor. • Select 'DELL Monitor RGB Webcam' as the camera in Skype Video Device setting. Webcam being occupied and can't be used • Avoid running multiple conference softwares at the same time. While you are using 'conference software A', close the other 'conference software B'. 118 | Troubleshooting

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Troubleshooting
Problem
What you
experience
Possible solutions
The
Hookswitch
button is not
working
Short press on
the
Hookswitch
button does not
answer call
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Teams account is provisioned/
setup as ‘Teams Only’ mode. The tenant
administrator should enable the account to
‘Teams Only’ mode.
The
Mute
button is not
working
Press on the
Mute
button
does not mute
and unmute
microphone
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Mute button’s LED will go dark
(indicates microphone unmuted).
• Ensure that the Teams account is provisioned/
setup as ‘Teams Only’ mode. The tenant
administrator should enable the account to
‘Teams Only’ mode.
Webcam no
image
Webcam no
image when
using Skype for
Business (SfB)
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Select ‘DELL Monitor RGB Webcam’ as the
camera in Skype Video Device setting.
Webcam being
occupied
Webcam being
occupied and
can’t be used
• Avoid running multiple conference softwares at
the same time. While you are using ‘conference
software A’, close the other ‘conference
software B’.