Dell P2724DEB Video Conferencing Monitor Users Guide - Page 115

Problem Webcam image looks blurry Teams Microphone volume What you experience Possible solutions Webcam image • Use a clean and slightly damp cloth to wipe appears blurry/not the surface of the front webcam. clear. • Adjust the distance between the user and the camera. The user should avoid sitting too far away from the camera. The most optimum distance between the user and the camera is 70 cm. Teams Microphone • This is normal behavior as the volume volume is lower specifications are different between Teams than Zoom and Zoom. Teams/Zoom small window distorted Teams/Zoom small • This is normal behavior. The resolution of the window image small images are compressed when the main distorted image is in high resolution (2K). If a lower resolution (720P & 1080P) is selected, there will not be any difference between the images. Image quality poor The image quality Always poor: of the monitor was • Check that your computer is USB poor 3.0-capable. • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. Sometime poor: • Network will effect the image quality,ensure your network is fine. Proximity Presence sensor does not detection/wake- work up not working • When using Teams/Zoom call, the wake up function not working is normal. • It works when a user is not using Teams/ Zoom. The recording video blurred out. Change monitor Camera resolution to 480p, Record with the camera app, save and playback the recording. There will show Mosaic in the video. • Change monitor camera resolution to 720p or higher. Troubleshooting | 115