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Blackberry 8520 Version 5.0 User Guide - Page 95

The number of new or unopened messages is different than I expected

UPC - 807360859213

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User Guide Messages The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Related topics View messages in a specific folder, 53 Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. • If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. HTML email messages do not appear correctly Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • Try downloading external pictures. Press the Menu key. Click Get Images. • Try viewing your message in plain text. Press the Menu key. Click Get Plain Text. Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions: • Wait for a few seconds. The email message folders might become available after a short period of time. • Turn off wireless email reconciliation, and then turn it on again. Related topics Reconcile email messages over the wireless network, 206 93

Section	Page
Welcome to BlackBerry!	11
Feature availability	11
Find more information	12
Start using your device	12
Navigation and typing	13
BlackBerry basics	13
Troubleshooting: Basics	16
Shortcuts	20
BlackBerry basics shortcuts	20
Phone shortcuts	20
Message shortcuts	21
Typing shortcuts	22
File and attachment shortcuts	22
Media shortcuts	23
Browser shortcuts	23
Calendar shortcuts	24
Search shortcuts	25
Map shortcuts	25
Troubleshooting: Shortcuts	25
Phone	26
Phone basics	26
Emergency calls	29
Volume	30
Voice mail	31
Speed dial	32
Conference calls	33
Call logs	34
Call waiting	36
Call forwarding	36
Call blocking	38
Fixed dialing	39
Smart dialing	41
Multiple phone numbers	42
Phone options	42
Phone shortcuts	45
Troubleshooting: Phone	46
Voice commands	48
Perform an action using a voice command	48
Available voice commands	48
Change the language for voice commands	49
Turn off choice lists for voice commands	49
Change the options for voice prompts	49
Improve voice recognition	50
Troubleshooting: Voice dialing	50
Messages	51
Message basics	51
Email messages	56
PIN messages	66
SMS text messages	67
MMS messages	71
Message list options	75
S/MIME-protected messages	79
IBM Lotus Notes native encrypted messages	85
PGP protected messages	86
Message shortcuts	92
Troubleshooting: Messages	93
Files and attachments	97
File and attachment basics	97
Managing files and attachments	99
Documents	101
Spreadsheets	101
Media files	103
Presentations	103
vCard contact attachments	104
File and attachment shortcuts	104
Troubleshooting: Attachments	105
Media	106
Audio and video files	106
Video camera	112
Camera	114
Pictures	115
Managing media files	117
Memory and media cards	119
Transferring and downloading media files	123
Media shortcuts	127
Troubleshooting: Media	128
Browser	131
Browser basics	131
Browser bookmarks	134
Web feeds	137
Browser options	138
Browser security	142
Browser push	145
Browser shortcuts	146
Troubleshooting: Browser	147
Date, time, and alarm	148
Set the date and time manually	148
Get the date and time from the wireless network automatically	148
Change what appears on the display when your device is charging	149
Change the clock face	149
Display a second time zone	149
Turn on bedside clock mode	149
Set options for bedside clock mode	150
Turn on the alarm	150
Silence the alarm	150
Change alarm notification options	150
Use the stopwatch	151
Set the timer	151
Change timer notification options	151
Troubleshooting: Date, time and alarm	152
Personal organizer	153
Contacts	153
Calendar	160
Tasks	172
Memos	175
Categorizing contacts, tasks, or memos	176
Calculator	178
Ring tones, sounds, and alerts	179
Ring tones, sounds, and alerts basics	179
LED notification	182
Troubleshooting: Ring tones, sounds, and alerts	183
Typing	184
Typing basics	184
Typing input methods	185
Typing options	186
Spelling checker	187
Custom dictionary	189
AutoText	191
Typing shortcuts	192
Troubleshooting: Typing	193
Language	194
Change the display language	194
Add a display language	194
Delete a display language	194
About typing input languages	194
Change the typing input language	194
Use a shortcut to switch typing input languages while you type	195
Change the shortcut for switching typing input languages	195
Turn off the shortcut for switching typing input languages	195
Change the display options for contacts	196
Troubleshooting: Language	196
Change the language for voice commands	196
Display and keyboard	197
Backlighting	197
Display options	197
Keyboard	200
Themes	201
Troubleshooting: Display	202
Search	203
Messages, attachments, and web pages	203
Organizer data	206
Search shortcuts	207
Synchronization	208
About synchronization	208
Reconcile email messages over the wireless network	208
Delete email messages over the wireless network	208
Prerequisites: Synchronizing organizer data over the wireless network	209
Synchronize organizer data over the wireless network	209
About synchronization conflicts	209
Manage email reconciliation conflicts	210
Manage data synchronization conflicts	210
About backing up and restoring device data	210
Prerequisites: Restoring data over the wireless network	211
Delete device data, third-party applications, or media card files	211
Empty the deleted items folder on your computer from your device	211
Troubleshooting: Synchronization	212
Bluetooth technology	214
Bluetooth technology basics	214
Bluetooth technology options	217
Troubleshooting: Bluetooth technology	221
GPS technology	222
About GPS technology	222
Get your GPS location	222
Turn off location aiding	222
Prevent others from tracking your location	223
Troubleshooting: GPS technology	223
Maps	224
Map basics	224
Navigation	226
Maps bookmarks	227
Map options	228
Map shortcuts	230
Troubleshooting: Maps	230
Applications	232
About multitasking	232
Keep an application running and switch to another application	232
Keep an application running and return to the Home screen	232
Close an application so that it is not running	233
About adding applications	233
About instant messaging applications	233
About social networking applications	234
Add, update, or return to the previous version of an application using the application center	234
Add an application	234
View properties for an application	234
Delete a third-party application	235
Receive a device password prompt before you add an application	235
View the size of an application database	235
Check for application updates	235
Troubleshooting: Applications	236
BlackBerry Device Software	237
About updating the BlackBerry Device Software	237
Update the BlackBerry Device Software over the wireless network	237
Return to the previous version of the BlackBerry Device Software	238
Delete the previous version of the BlackBerry Device Software	238
Check for BlackBerry Device Software updates that you can install over the wireless network	238
About updating the BlackBerry Device Software from a web site	238
Update the BlackBerry Device Software from a web site	239
Troubleshooting: BlackBerry Device Software	239
Wireless network coverage	241
Turn on the connection to the wireless network	241
Turn off the connection to the wireless network	241
Turn on or turn off data service or set roaming options	241
Wireless networks that your device connects to	242
Change the connection speed for the wireless network	242
Turn on LED notification for wireless coverage	242
Check the status of network connections and services	243
Roaming	243
Preferred wireless network list	244
Troubleshooting: Wireless network coverage	246
Wi-Fi technology	247
About connecting to a Wi-Fi network	247
Turn on Wi-Fi technology	247
Connect to a Wi-Fi network	247
Connect to a Wi-Fi network using the Push Button Setup method	248
Connect to a Wi-Fi network using the PIN method	248
About Wi-Fi profiles	249
Change the order of Wi-Fi profiles	249
Delete a Wi-Fi profile	249
Prevent your device from connecting to a Wi-Fi network	250
Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually	250
Advanced Wi-Fi connection settings	250
UMA connection settings	253
Wi-Fi technology troubleshooting	254
Power, battery, and memory	255
Turn off your device	255
Set your device to turn on and turn off automatically	255
Reset the device	255
Check the battery power level	255
Extend battery life	255
Format the device memory or a media card	256
View the amount of available memory	256
Best practice: Conserving memory on your device	256
The application memory on my device is low	257
SIM card	258
About the SIM card phone book	258
Add a contact to your SIM card	258
Copy contacts from your SIM card to your contact list	258
Copy a contact from your contact list to your SIM card	258
Change a SIM card contact	259
Delete a SIM card contact	259
Store SMS text messages on your SIM card	259
About SIM card security	260
Protect your SIM card with a PIN code	260
Change the SIM card PIN code	260
Change the display name for a phone number	260
Security	261
Security basics	261
Password keeper	263
Encryption	265
Memory cleaning	268
Certificates	269
PGP keys	277
Certificate servers	283
Key stores	285
Smart cards	288
Software tokens	292
VPN settings	293
About security self-tests	294
Verify security software	294
Third-party application control	294
Troubleshooting: Security	298
Service books and diagnostic reports	300
Service books	300
Diagnostic reports	301
Wi-Fi diagnostic reports	303
Accessibility options	305
About accessibility options	305
Display closed captions in videos	305
Change the display font	305
Use reverse contrast for the screen display	305
Use grayscale for the screen display	306
Set the number of icons that appear on the Home screen	306
Turn on event sounds	306
Assign ring tones and alerts to a contact	306
TTY support	307
Voice dialing	308
AutoText	308
Predictive input method	308
BrickBreaker	310
About BrickBreaker	310
BrickBreaker capsules	310
BrickBreaker scoring	311
Play BrickBreaker	311
Adjust the volume	311
Set the paddle speed	311
Submit a score to the BrickBreaker high score web site	312
Check the high scores on the BrickBreaker web site	312
Word Mole game	313
Word Mole game basics	313
Single-player games	314
Multiplayer games	315
Troubleshooting: Word Mole	316
Glossary	318