Blackberry 8520 Version 5.0 User Guide - Page 303
Wi-Fi diagnostic reports
UPC - 807360859213
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User Guide Service books and diagnostic reports Wi-Fi diagnostic reports Depending on your BlackBerry® device model, this feature might not be supported. About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a WiFi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Wi-Fi Connections. 3. Press the Menu key. 4. Click Wi-Fi Tools. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Email Report or PIN Report. Include advanced data in Wi-Fi diagnostic reports 1. On the Home screen or in a folder, click the Options icon. 2. Click Wi-Fi Connections. 3. Press the Menu key. 4. Click Wi-Fi Tools. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Options. 8. Change the Display Mode field to Advanced. 9. Press the Menu key. 10. Click Save. Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Wi-Fi Connections. 3. Press the Menu key. 301