Blackberry 7510 Getting Started - Page 11

Frequently asked questions Frequently asked questions Why does my handheld not turn on? The power is off. Press the Power button to turn the power on. The battery is not charged. See "Charge the battery" on page 2. Remove and then reinsert the battery. Why does my handheld not charge? A connection is not secure. Check that all cables and plugs are fully inserted into ports and power outlets. See "Charge the battery" on page 2 for more information. The battery is not inserted properly. Reinsert the battery so that the connectors align. How do I correct the date and time? 1. In the handheld options, click Date/Time. 2. Set the date and time. 3. Click the trackwheel. 4. Click Save. Why is there a book icon on the Home screen? A new service book is available on your handheld. Service books determine which services and features are available on your handheld. 1. In the handheld options, click Service Book. 2. Click the new service book beside the book icon. 3. Click Accept. Why can I not send or receive email? Verify that the handheld wireless radio is on and that you are in an area of wireless coverage. See the inside front cover of this guide for more information on the wireless radio and levels of wireless coverage. Verify that you have integrated your handheld with an email account. See "Setting up for email using BlackBerry Web Client" on page 6. How do I connect my handheld to the BlackBerry Desktop Software? If the desktop software is installed on your computer, your handheld should connect to the desktop software automatically when you connect the handheld to the computer. If your handheld does not connect, open the BlackBerry Desktop Software. 1. Click Options > Connection Settings. 2. From the drop down list, select the correct port. 3. Click Connect. If the connection problems continue, close the BlackBerry Desktop Software and disconnect the handheld. Open the desktop software again and reconnect the handheld. Verify that all connections are secure. What is the BlackBerry Desktop Redirector? If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft Exchange Server version 5.5 or later and your handheld is not enabled on a BlackBerry Enterprise Server, you can use the BlackBerry Desktop Redirector to set up email on your handheld. 1. Insert the BlackBerry Desktop Software Installation CD into your CD-ROM drive. 2. Complete the on-screen instructions. • Select BlackBerry Enterprise Server or BlackBerry Desktop Redirector as your email integration option. 7