BenQ PL460 Super Narrow Bezel Signage User Manual - Page 77
Appendix 2: basic troubleshooting checklists
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Appendix 2: basic troubleshooting checklists Dear Customer, In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly fill in the form below. The more comprehensive information we have the faster our response will be. Part I: customer feedback form (customer information and description of problem) Onsite contact person: Phone number: E-mail address: Address of unit: Model name: (Check from the OSD menu if possible. Go to Setting > Information.) Quantity on site: Quantity affected: Problem frequency: ______ unit(s). ______ unit(s). Constantly Intermittently After a while Problem type: Touch Power Picture External device(s) Other Short problem description Connections visible: HDMI D-Sub (VGA) USB DVI DisplayPort (Figure 1) (Figure 2) (Figure 3) (Figure 4) (Figure 5) Question Yes Are the affected units connected to a faceplate (Figure 6)? Are the cables passing though any wall or floor trunking? Is the original USB cable (Figure 3) provided by BenQ being used? No Not certain Appendix 2: basic troubleshooting checklists 77