1997 Buick Skylark Owner's Manual - Page 353

I We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort to AUTO but you LINE, TO THE UNITED STATES may contact theBBB at anyt h e . The BBB will attempt to resolve the complaint serving an intermediary. If as GOVERNMENT this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their cause a crash or could cause injury or death, you should case to an impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to The arbitrator will make a decision which you may accept or reject.If you accept the decision, GM will be notrfying General Motors. bound by that decision. entire dispute resolution The If NHTSA receives similar complaints, may open an it procedure should ordinarily take about 40 days the from investigation, andif it finds that a safety defect exists in time youfile a claim until a decision is made. a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require youuse this program to before filing a claim with a state-run arbitration program in individual problems between you, your dealer or General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Buick Customer To contact NHTSA, you may either the Auto Safety call Assistance Center at 1-800-955-7300. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline.